Automotive Service Advisor at SIG Labour & Associates

EXPERIENCE, QUALIFICATIONS AND TRAINING:

• Knowledge and experience in the retail motor industry
• Read, write and speak English and Afrikaans
• Computer Literate
• Valid driver's license 
• Valid Matric Certificate
• ASE Certification

MAIN PURPOSE OF THE JOB:

• To provide an excellent service by understanding the customer's needs, providing advice and offering solutions.

The outcome that is produced is Satisfied Customers and will be considered successful when:

• The customer's needs / requirements are understood and expectations are met
• There is sound product knowledge
• Personalized service is provided
• Customers are informed

RELATIONSHIPS AND PERSONAL ACTIVITIES:

• Directly responsible to the Service Manager and Foreman
• Relationships with the staff

MAIN JOB FUNCTIONS:

• Welcome customers and capture the relevant information, assuring that client needs are addressed.
• Check vehicle in with client.
• Follow-up on parts ordered, and bookings are made to suit customer daily.
• Keep customers up-to-date about information on status of the vehicle.
• Handle queries / concerns of customers as per the customers concerns daily.
• Make out job cards, accurately and timeously and put job cards through for costing daily.
• Arrange hire vehicles for customers, obtaining the necessary authority to do so.
• Collect Payments from customers that are due, prior to handing back the vehicle.
• Cross-departmental disciplines.