B2B Customer Support Consultant at Mango5

Description

Are you seeking an incredible opportunity for stability, growth, and a remarkable work environment? Mango5, a leading BPO Outsourcer in South Africa, is searching for a highly skilled individual with exceptional business-to-business client service expertise to join our dynamic international business unit. Join our Mango5 family, where immense growth and development are not just encouraged but embraced. We foster a strong work ethic, driven by our dedication and commitment to excellence, resulting in an amazing working environment.

Requirements

Key Responsibilities & Accountabilities

• Overseeing the day-to-day operations of our business-to-business accounts, ensuring smooth and efficient functioning.
• Engaging with existing clients on a daily basis to ensure they receive exceptional service and support.
• Guiding businesses in optimising their utilisation of our site to achieve outstanding results.
• Promptly and effectively resolving any queries or concerns from our business clients, utilising various communication channels such as phone and email.
• Providing valuable advice and recommendations to clients, empowering them to enhance their experience and achieve better outcomes.
• Proactively contacting clients in accordance with our company's service level agreements and Client Response Promise, demonstrating our commitment to proactive and timely communication.
• Organise your workload efficiently to ensure task lists and targets are consistently achieved.

Personal Requirements

• Experience working in a non-scripted environment, showing adaptability and quick thinking.
• Excellent communication skills, allowing you to effectively convey ideas and information.
• Strong organisational skills with high attention to detail.
• Ability to handle multiple tasks and work collaboratively within a team.
• Highly motivated and driven, with a genuine passion for delivering exceptional business client services.
• Previous experience in providing client services in the business-to-business industry advantageous. 
• Polite and professional telephone manner, ensuring respectful and courteous interactions.
• Excellent literacy skills, enabling clear and accurate communication.
• Proficiency in PC skills, with the ability to quickly learn and adapt to new systems.
• Proven track record of delivering excellent client service, demonstrating a commitment to exceeding expectations and ensuring client satisfaction.

Experience and Qualification

• Business-to-business client services experience advantageous.
• Account management/ recruitment experience advantageous. 
• Working experience in a non-scripted office environment
• Must have Matric/Grade 12
• Clear criminal record
• Exceptional communication skills
• Computer literate - familiar with Microsoft Office