Job Vacancies at Mango5

Description

Are you seeking an incredible opportunity for stability, growth, and a remarkable work environment? Mango5, a leading BPO Outsourcer in South Africa, is searching for a highly skilled individual with exceptional business-to-business client service expertise to join our dynamic international business unit. Join our Mango5 family, where immense growth and development are not just encouraged but embraced. We foster a strong work ethic, driven by our dedication and commitment to excellence, resulting in an amazing working environment.

Requirements

Key Responsibilities & Accountabilities

• Overseeing the day-to-day operations of our business-to-business accounts, ensuring smooth and efficient functioning.
• Engaging with existing clients on a daily basis to ensure they receive exceptional service and support.
• Guiding businesses in optimising their utilisation of our site to achieve outstanding results.
• Promptly and effectively resolving any queries or concerns from our business clients, utilising various communication channels such as phone and email.
• Providing valuable advice and recommendations to clients, empowering them to enhance their experience and achieve better outcomes.
• Proactively contacting clients in accordance with our company's service level agreements and Client Response Promise, demonstrating our commitment to proactive and timely communication.
• Organise your workload efficiently to ensure task lists and targets are consistently achieved.

Personal Requirements

• Experience working in a non-scripted environment, showing adaptability and quick thinking.
• Excellent communication skills, allowing you to effectively convey ideas and information.
• Strong organisational skills with high attention to detail.
• Ability to handle multiple tasks and work collaboratively within a team.
• Highly motivated and driven, with a genuine passion for delivering exceptional business client services.
• Previous experience in providing client services in the business-to-business industry advantageous. 
• Polite and professional telephone manner, ensuring respectful and courteous interactions.
• Excellent literacy skills, enabling clear and accurate communication.
• Proficiency in PC skills, with the ability to quickly learn and adapt to new systems.
• Proven track record of delivering excellent client service, demonstrating a commitment to exceeding expectations and ensuring client satisfaction.

Experience and Qualification

• Business-to-business client services experience advantageous.
• Account management/ recruitment experience advantageous. 
• Working experience in a non-scripted office environment
• Must have Matric/Grade 12
• Clear criminal record
• Exceptional communication skills
• Computer literate - familiar with Microsoft Office

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Description

Mango5 seeking a highly motivated and experienced Team Leader for our Business to Business sales team for a well-known USA-based Job board. As a leading job board company specializing in the B2B space, we require a candidate who possesses a deep understanding of the B2B sales cycle, along with a proven track record of managing and coaching teams. The ideal candidate will have a minimum of 2 years of experience working in a B2B environment and preferably experience in managing a team of B2B sales executives in the software applications industry. This is an exciting opportunity for an individual with strong leadership skills and a passion for driving team success.

Requirements

 Responsibility:

• Lead and manage a team of B2B sales executives, providing guidance, support, and coaching to achieve individual and team targets.
• Develop and implement sales strategies to drive revenue growth and meet/exceed sales objectives.
• Foster a high-performance culture within the team, promoting teamwork, collaboration, and motivation.
• Monitor team performance and provide regular feedback and performance evaluations to team members.
• Identify training needs and conduct training sessions to enhance team members' skills and knowledge.
• Establish and maintain strong relationships with key clients and partners, ensuring customer satisfaction and retention.
• Stay updated with industry trends, competitor activities, and market conditions to identify new business opportunities.
• Collaborate with other departments, such as marketing and product development, to align sales strategies with company goals.
• Prepare regular reports on the team's sales performance, current market trends, and team activities for management review.

 Requirements:

• Minimum of 2 years of experience in a B2B environment (preferably in the software applications space)
• Proven experience managing and coaching teams, with a track record of achieving sales targets.
• In-depth understanding of the B2B sales cycle and demonstrated ability to navigate complex sales processes.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members.
• Strong negotiation and communication skills, both verbal and written.
• Ability to build and maintain relationships with key clients and partners.
• Results-oriented mindset with a focus on driving revenue growth.
• Analytical mindset with the ability to interpret sales data and market trends.
• Proficiency in using CRM software and other sales tools. 

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Description

• Are you a highly organised and detail-oriented individual with a passion for delivering exceptional customer service? We are currently seeking a Customer Support 
• Join our team and contribute to our mission of delivering outstanding service to our valued B2B clients.

Requirements
Job specification:

•  Manage the inbound phone line and efficiently redirect calls to the appropriate team members.
•  Provide guidance and accurate information to clients, ensuring they are supported and directed correctly.
•  Resolve client queries effectively over the phone, demonstrating excellent problem-solving skills.
•  Assist with administrative duties to ensure smooth operations of the customer support department.
•  Strong interpersonal skills: Ability to build rapport with clients and colleagues, providing a friendly and professional experience.
•  Excellent time management skills: Capable of prioritising tasks, managing deadlines, and handling multiple responsibilities efficiently.
•  Problem-solving abilities: Proactive in identifying and resolving issues promptly, utilising critical thinking skills.

Job requirements:

•  Exceptional organisational skills with an eye for detail.
•  Ability to multitask and work collaboratively as part of a team.
•  A team player with confidence, energy, and enthusiasm.
•  Highly motivated and dedicated to delivering exceptional customer service.
•  Previous customer service experience in a BPO environment is advantageous
•  Polite telephone manner and excellent communication skills.
•  Strong written and verbal communication
•  Proficient in MS Office with the ability to quickly learn new systems.

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Description

• Ready for an unparalleled career opportunity in the thriving BPO industry? Mango5, a top-tier #BPO service provider in South Africa, is on the hunt for a talented professional with remarkable Business 2 Business (B2B)  client service skills to elevate our international business unit. Be a part of the #Mango5Team, where stability, growth, and a dynamic work environment are not just promised - they're a way of life. Our devotion to excellence shapes our strong work ethic and creates an outstanding workspace. 

Requirements

Roles and Responsibilities:

• Overseeing the smooth functioning of our B2B accounts
• Excellent client engagement and support
• Proactive problem resolution
• Providing valuable advice and recommendations
• Demonstrating commitment to proactive and timely communication
• Excellent organisational and multitasking abilities

Ideal Candidate Profile:

• Experience working in a non-scripted environment
• Excellent communication and literacy skills
• Professional telephone manner
• Proficient in PC skills and adaptable to new systems
• A track record of delivering exceptional client service
• Experience in B2B client services is preferable
• 360 recruitment advantageous
• Account and Portfolio management essential
• Clear criminal record and Matric/Grade 12 required

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Description

• Supercharge your career in the bustling BPO industry! #Mango5, South Africa's leading #BPO powerhouse, is scouting for vibrant professionals brimming with top-notch Business 2 Business (B2B) client service skills to boost our global unit!
• Jump on board the #Mango5Express where career stability, growth, and an energising work atmosphere aren't just buzzwords, but our ethos. Let our passion for excellence fuel your journey, driving a strong work ethic, and crafting an exceptional workspace.

Requirements

RolesAndResponsibilities

• Orchestrating our B2B accounts like a maestro
• Wowing clients with exceptional engagement and support
• Being the superhero who resolves problems proactively
• Dishing out valuable advice and recommendations
• Showcasing our commitment to proactive, timely communication
• Mastering the art of multitasking with excellent organisational skills

IdealCandidateProfile:

• Adventure seeker with experience in a non-scripted environment
• Communication whiz with impeccable literacy skills
• Polished telephone etiquette
• Tech-savvy with adaptable PC skills
• A track record that speaks volumes about exceptional client services
• B2B client service experience advantageous
• Account and Portfolio Management Essential
• 360 recruitment experience will be your secret weapon
• Clear criminal record and Matric/Grade 12 – it's a must!