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  • Posted: Jul 21, 2023
    Deadline: Not specified
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  • Mango5 is one of the top BPO Outsource Centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre in Cape Town has a rich history of delivering best in class BPO services. Mango5 has built a reputation of delivering quality outsourced service offerings since December 2005. Our product offerings have always...
    Read more about this company

     

    B2B Customer Support Consultant

    Description

    Are you seeking an incredible opportunity for stability, growth, and a remarkable work environment? Mango5, a leading BPO Outsourcer in South Africa, is searching for a highly skilled individual with exceptional business-to-business client service expertise to join our dynamic international business unit. Join our Mango5 family, where immense growth and development are not just encouraged but embraced. We foster a strong work ethic, driven by our dedication and commitment to excellence, resulting in an amazing working environment.

    Requirements

    Key Responsibilities & Accountabilities

    • Overseeing the day-to-day operations of our business-to-business accounts, ensuring smooth and efficient functioning.
    • Engaging with existing clients on a daily basis to ensure they receive exceptional service and support.
    • Guiding businesses in optimising their utilisation of our site to achieve outstanding results.
    • Promptly and effectively resolving any queries or concerns from our business clients, utilising various communication channels such as phone and email.
    • Providing valuable advice and recommendations to clients, empowering them to enhance their experience and achieve better outcomes.
    • Proactively contacting clients in accordance with our company's service level agreements and Client Response Promise, demonstrating our commitment to proactive and timely communication.
    • Organise your workload efficiently to ensure task lists and targets are consistently achieved.

    Personal Requirements

    • Experience working in a non-scripted environment, showing adaptability and quick thinking.
    • Excellent communication skills, allowing you to effectively convey ideas and information.
    • Strong organisational skills with high attention to detail.
    • Ability to handle multiple tasks and work collaboratively within a team.
    • Highly motivated and driven, with a genuine passion for delivering exceptional business client services.
    • Previous experience in providing client services in the business-to-business industry advantageous. 
    • Polite and professional telephone manner, ensuring respectful and courteous interactions.
    • Excellent literacy skills, enabling clear and accurate communication.
    • Proficiency in PC skills, with the ability to quickly learn and adapt to new systems.
    • Proven track record of delivering excellent client service, demonstrating a commitment to exceeding expectations and ensuring client satisfaction.

    Experience and Qualification

    • Business-to-business client services experience advantageous.
    • Account management/ recruitment experience advantageous. 
    • Working experience in a non-scripted office environment
    • Must have Matric/Grade 12
    • Clear criminal record
    • Exceptional communication skills
    • Computer literate - familiar with Microsoft Office

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    B2B Call Centre Team Manager

    Description

    Mango5 seeking a highly motivated and experienced Team Leader for our Business to Business sales team for a well-known USA-based Job board. As a leading job board company specializing in the B2B space, we require a candidate who possesses a deep understanding of the B2B sales cycle, along with a proven track record of managing and coaching teams. The ideal candidate will have a minimum of 2 years of experience working in a B2B environment and preferably experience in managing a team of B2B sales executives in the software applications industry. This is an exciting opportunity for an individual with strong leadership skills and a passion for driving team success.

    Requirements

     Responsibility:

    • Lead and manage a team of B2B sales executives, providing guidance, support, and coaching to achieve individual and team targets.
    • Develop and implement sales strategies to drive revenue growth and meet/exceed sales objectives.
    • Foster a high-performance culture within the team, promoting teamwork, collaboration, and motivation.
    • Monitor team performance and provide regular feedback and performance evaluations to team members.
    • Identify training needs and conduct training sessions to enhance team members' skills and knowledge.
    • Establish and maintain strong relationships with key clients and partners, ensuring customer satisfaction and retention.
    • Stay updated with industry trends, competitor activities, and market conditions to identify new business opportunities.
    • Collaborate with other departments, such as marketing and product development, to align sales strategies with company goals.
    • Prepare regular reports on the team's sales performance, current market trends, and team activities for management review.

     Requirements:

    • Minimum of 2 years of experience in a B2B environment (preferably in the software applications space)
    • Proven experience managing and coaching teams, with a track record of achieving sales targets.
    • In-depth understanding of the B2B sales cycle and demonstrated ability to navigate complex sales processes.
    • Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members.
    • Strong negotiation and communication skills, both verbal and written.
    • Ability to build and maintain relationships with key clients and partners.
    • Results-oriented mindset with a focus on driving revenue growth.
    • Analytical mindset with the ability to interpret sales data and market trends.
    • Proficiency in using CRM software and other sales tools. 

    go to method of application »

    Customer Support Rep (CSR)

    Description

    • Are you a highly organised and detail-oriented individual with a passion for delivering exceptional customer service? We are currently seeking a Customer Support 
    • Join our team and contribute to our mission of delivering outstanding service to our valued B2B clients.

    Requirements
    Job specification:

    •  Manage the inbound phone line and efficiently redirect calls to the appropriate team members.
    •  Provide guidance and accurate information to clients, ensuring they are supported and directed correctly.
    •  Resolve client queries effectively over the phone, demonstrating excellent problem-solving skills.
    •  Assist with administrative duties to ensure smooth operations of the customer support department.
    •  Strong interpersonal skills: Ability to build rapport with clients and colleagues, providing a friendly and professional experience.
    •  Excellent time management skills: Capable of prioritising tasks, managing deadlines, and handling multiple responsibilities efficiently.
    •  Problem-solving abilities: Proactive in identifying and resolving issues promptly, utilising critical thinking skills.

    Job requirements:

    •  Exceptional organisational skills with an eye for detail.
    •  Ability to multitask and work collaboratively as part of a team.
    •  A team player with confidence, energy, and enthusiasm.
    •  Highly motivated and dedicated to delivering exceptional customer service.
    •  Previous customer service experience in a BPO environment is advantageous
    •  Polite telephone manner and excellent communication skills.
    •  Strong written and verbal communication
    •  Proficient in MS Office with the ability to quickly learn new systems.

    go to method of application »

    Dynamic B2B Customer Experience and Accounts Consultant

    Description

    • Ready for an unparalleled career opportunity in the thriving BPO industry? Mango5, a top-tier #BPO service provider in South Africa, is on the hunt for a talented professional with remarkable Business 2 Business (B2B)  client service skills to elevate our international business unit. Be a part of the #Mango5Team, where stability, growth, and a dynamic work environment are not just promised - they're a way of life. Our devotion to excellence shapes our strong work ethic and creates an outstanding workspace. 

    Requirements

    Roles and Responsibilities:

    • Overseeing the smooth functioning of our B2B accounts
    • Excellent client engagement and support
    • Proactive problem resolution
    • Providing valuable advice and recommendations
    • Demonstrating commitment to proactive and timely communication
    • Excellent organisational and multitasking abilities

    Ideal Candidate Profile:

    • Experience working in a non-scripted environment
    • Excellent communication and literacy skills
    • Professional telephone manner
    • Proficient in PC skills and adaptable to new systems
    • A track record of delivering exceptional client service
    • Experience in B2B client services is preferable
    • 360 recruitment advantageous
    • Account and Portfolio management essential
    • Clear criminal record and Matric/Grade 12 required

    go to method of application »

    Vibrant B2B Customer Experience and Account Consultant Guru

    Description

    • Supercharge your career in the bustling BPO industry! #Mango5, South Africa's leading #BPO powerhouse, is scouting for vibrant professionals brimming with top-notch Business 2 Business (B2B) client service skills to boost our global unit!
    • Jump on board the #Mango5Express where career stability, growth, and an energising work atmosphere aren't just buzzwords, but our ethos. Let our passion for excellence fuel your journey, driving a strong work ethic, and crafting an exceptional workspace.

    Requirements

    RolesAndResponsibilities

    • Orchestrating our B2B accounts like a maestro
    • Wowing clients with exceptional engagement and support
    • Being the superhero who resolves problems proactively
    • Dishing out valuable advice and recommendations
    • Showcasing our commitment to proactive, timely communication
    • Mastering the art of multitasking with excellent organisational skills

    IdealCandidateProfile:

    • Adventure seeker with experience in a non-scripted environment
    • Communication whiz with impeccable literacy skills
    • Polished telephone etiquette
    • Tech-savvy with adaptable PC skills
    • A track record that speaks volumes about exceptional client services
    • B2B client service experience advantageous
    • Account and Portfolio Management Essential
    • 360 recruitment experience will be your secret weapon
    • Clear criminal record and Matric/Grade 12 – it's a must!

    Method of Application

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