Customer Support Rep (CSR) at Mango5

Description

• Are you a highly organised and detail-oriented individual with a passion for delivering exceptional customer service? We are currently seeking a Customer Support 
• Join our team and contribute to our mission of delivering outstanding service to our valued B2B clients.

Requirements
Job specification:

•  Manage the inbound phone line and efficiently redirect calls to the appropriate team members.
•  Provide guidance and accurate information to clients, ensuring they are supported and directed correctly.
•  Resolve client queries effectively over the phone, demonstrating excellent problem-solving skills.
•  Assist with administrative duties to ensure smooth operations of the customer support department.
•  Strong interpersonal skills: Ability to build rapport with clients and colleagues, providing a friendly and professional experience.
•  Excellent time management skills: Capable of prioritising tasks, managing deadlines, and handling multiple responsibilities efficiently.
•  Problem-solving abilities: Proactive in identifying and resolving issues promptly, utilising critical thinking skills.

Job requirements:

•  Exceptional organisational skills with an eye for detail.
•  Ability to multitask and work collaboratively as part of a team.
•  A team player with confidence, energy, and enthusiasm.
•  Highly motivated and dedicated to delivering exceptional customer service.
•  Previous customer service experience in a BPO environment is advantageous
•  Polite telephone manner and excellent communication skills.
•  Strong written and verbal communication
•  Proficient in MS Office with the ability to quickly learn new systems.