Branch Manager at Fidelity Services Group

• The above position is vacant at the Saldanha CIT branch, reporting to the Regional Manager.
• The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site-specific security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Clear criminal record
• Matric certificate, PSIRA accredited with a minimum Grade B qualification
• Cash in Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification  
• At least 5 years’ experience in the Cash in Transit Industry
• Valid drivers license – code B minimum
• Working knowledge of ISO 9001:2008 Quality Management and its requirements
• Proven people management experience
• Administration, interpersonal communication and client liaison skills are required
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential
• Computer literacy on Microsoft Programs
• Able to work under pressure and long hours

Key Performance Areas: (not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the client.
• Maintaining good relations between Fidelity Services Group and the Client with regard to Cash in Transit services rendered.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring that Cash in Transit and security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily with Regional/ Executive management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Senior Management.
• Risk Management
• Knowledge of the CIT retail industry as well as Cash Management services.
• Fleet Management.
• Management of Branch Financial Monthly Operating Service- Cost Control/CPS.
• Management of various security features i.e. Branch/Vaults and vehicles

Other Personality Attributes:

• Interpersonal skills
• Communication
• Customer Focused
• Analytical and critical thinking skills
• Team player

Deadline:3rd April,2026