Branch Manager at Raizcorp

• Raizcorp is seeking a dynamic, people-focused Branch Manager to lead one of our high-impact learning centres in Sandton, Johannesburg. This is an opportunity for a proven leader — ideally from a hospitality or service management background (such as a Hotel Manager, Operations Manager, or Guest Experience Manager) — to apply their talent for people, process, and performance in a purpose-driven learning environment.
• In this pivotal role, you will oversee the end-to-end delivery of multiple bespoke entrepreneurial development programmes, while managing a diverse team of business coaches (Guides), facilitators, administrators, and support staff. Your leadership will ensure seamless operations, exceptional team culture, and consistent delivery of a first-class learning experience for our entrepreneurs.

Key responsibilities
People leadership and performance

• Lead, coach, and inspire a multi-disciplinary team of business coaches, facilitators, and support staff.
• Build a high-performance culture grounded in accountability, empowerment, and professional growth.
• Apply strong leadership practices from team-based service environments (such as hotels, training centres, or hospitality operations).
• Manage performance, capacity planning, and morale to ensure your branch operates at peak effectiveness.

Operational and Centre management

• Oversee the day-to-day operations of the learning centre — ensuring excellence, punctuality, and readiness in every session.
• Drive operational efficiency and attention to detail, much like managing a high-performing hospitality venue.
• Maintain facilities, logistics, scheduling, and overall readiness to create a seamless, professional experience.

Program and project management

• Manage the full lifecycle of multiple sponsored learning programs — from initiation to graduation.
• Lead the delivery of complex, compliance-heavy projects with multiple stakeholders.
• Ensure that every program achieves its key outcomes, timelines, and sponsor expectations.

Compliance and data reporting

• Maintain impeccable data accuracy and adherence to compliance requirements.
• Deliver detailed, insight-driven reports for leadership and sponsor clients.
• Uphold the integrity of program data across all systems and activities.

Stakeholder and client engagement

• Represent your branch in high-level sponsor meetings, confidently engaging with senior executives and funders.
• Translate client expectations into effective delivery actions.
• Build long-term, trust-based relationships with key stakeholders.

Experience and qualifications

• Minimum 5 years’ leadership experience in team-based operations — hospitality or hotel management experience is highly advantageous.
• Proven success in managing large, diverse teams and driving consistent performance.
• Strong project or operations management background in structured, compliance-driven environments.
• Excellent interpersonal and communication skills, with a natural ability to lead and develop others.
• Tertiary qualification required; formal project management credentials (e.g., PMP, PRINCE2) are advantageous.
• Strong data literacy, business acumen, and organizational discipline.
• Valid driver’s license and reliable vehicle.