Branch Secretary Franschhoek at Pam Golding Properties

Main Purpose of the Job    

• To promote a welcoming and professional branch image, through the efficient handling of clients, staff, and business associates’ queries, whether telephonically or by personal contact, and to fulfil all the administrative duties of the branch.

Key Responsibilities    

• Supporting our Agents with various administrative tasks;
• Compilation of advertising material;
• Compilation of brochures and portfolios;
• Responsible for updating mandate boards and files, listing properties on the in-house PGP system, keeping the website up to date and Property 24 and Private Property featured listings;
• Rental administration;
• General office duties including the ordering of office supplies, stationery, general correspondence and filing;
• Responsible for incoming and outgoing e-mail correspondence with clients, agents and staff;
• Manage the switchboard and reception area;
• Assist with walk-in clients in a warm and welcoming manner;
• Manage the petty cash in the branch;
• Conveyancing and sales administration activities.

Key Competencies    

• Excellent verbal and written communication skills with the ability to represent our brand in every interaction;
• Good interpersonal skills, confident with a strong service orientation;
• Have friendly, courteous and approachable demeanour;
• Bilingual (English and Afrikaans);
• Take telephonic messages efficiently and accurately;
• The ability to work in a busy, pressurised environment with excellent organisational skills;
• Attention to detail, accuracy and ability to handle correspondence effectively;
• Working independently and the ability to take initiative when required is absolutely essential.
• Place a high value on confidentiality and integrity.

Education & Experience    

• Matric;
• Previous secretarial duties essential - with prior real estate experience an advantage.

Knowledge & Skills Required    

• Computer literacy (Ms Office, Internet explorer, Excel) and comfort with technology is essential.