BT Team Leader - JHB at RMB - Rand Merchant Bank

Job Description

To lead an Information Technology team in the Business with the purpose of supporting and enabling the realisation of business strategies and objectives

• Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
• Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
• Anticipate consequences and adapts problem solving based on continual feedback
• Act speedily to resolve problems queries and complaints
• Adapt communication styles to meet the needs of different audiences
• Take full responsibility for performance management of all direct reports managing their performance in relation to quality standards and agreed benchmarks and objectives focusing on all aspects of sound people management
• Engage in recruitment development, performance management, remuneration and rewards, career path planning, on the job training, coaching, and mentoring
• Ensure appropriate levels of management and accountability
• Motivate, delegate, and empower appropriately, enabling direct reports to take responsibility and display appropriate creativity and initiative
• Work with the team to actively grow their skills and lead them in operational excellence
• Plan technical debt road maps and plan run and change activities
• Co-ordinate people and resources to achieve agreed objectives
• Provide hands-on direction, guidance, coaching and mentoring to team members as required
• Represent the area at relevant BT and business forums
• Address root causes of problems
• Keep abreast of relevant regulations
• Monitor minimum requirements for IT projects andensure minimum IT standards are implemented
• Ensure audit capabilities are delivered, and collaborate with IT Auditors on annual system and IT audits
• Ensure accurate reporting to SARB
• Assist with promoting and supporting life-cycle governance processes for managing business solutions
• Conduct risk analyses and mitigate risk where appropriate
• Understand bank and application infrastructures, as well as the needs of various business processes, such as BCP, or Business Continuity Planning
• Ensure reporting and batch processing is executed successfully
• Plan DR or disaster recovery and co-ordinate testing of DR
• Ensure DR documentation is in place
• Monitor IT systems
• Ensure capacity planning in terms of infrastructure and applications and circulate to infrastructure team
• Ensure architecture alignment and that all decisions are based on the RMB and BT strategy
• Provide maintenance and support for business applications
• Produce management and stakeholder reports in line with agreed schedules and on request
• Identify and assess the hardware, software and people costs for the next financial year
• Assist with the management of resource and budget constraints, taking a Cost Value Risk approach
• Scan and analyse the environment to identify and implement continuous service improvements
• Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Stay relevant and up to date with legislations and new developments
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
• Take ownership of personal career development leveraging formal and informal opportunities
• Read situations and organisational realities
• Set aside personal agenda for the greater good
• Act in an ethical transparent and morally defensible manner including highlighting unethical practices
• Share debate and communicate learnings
• Flag and debate issues constructively
• Promote a friendly cooperative climate