Business Analyst at SITA SOC (Ltd)

Purpose of the job

• To help the business implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners. (Review, Assessment, and Development of Business Processes. The incumbent will act as a key liaison between business stakeholders and technical teams to ensure that organisational needs are accurately captured and implemented through efficient technology and process improvements.

Key Responsibility Areas

• Consults with stakeholders, system users, system owners to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
• Deliver services according to project plans and architectural and governance mechanisms to ensure overall compliance and improved service delivery.
• Create business requirements analysis and design work packages for integrated software components in accordance with ICT standards and the enterprise architecture for Government.
• Model Target Business Solution Specification in accordance with ICT standards and the enterprise architecture for Government.
• Develop Target Business Solution Specification in accordance with ICT standards and the enterprise architecture for Government
• Manage client’s expectations. to ensure that IT solutions meet client needs and Model Business Solution specification in accordance with ICT standards.
• Participate in the execution of functional testing of software in accordance with SITA Testing methodologies, techniques and Tools.

Qualifications and Experience

• Minimum: 3-year Diploma / Degree in Computer Science, Information Systems or related IT field / NQF level 6.
• Experience: 3 – 5 years’ experience in Business Analysis. Including business process management, business process engineering/reengineering, business modelling and business architecture. The experience must include: 
• Requirements Elicitation: Facilitate stakeholder engagements to extract and document accurate user requirements.
• Innovation: Good understanding of IT systems and technological trends.
• Communication: Exceptional written and verbal communication, with the ability to convey concepts to stakeholders.
• Document Coordination: Develop user requirements, business requirement specifications, etc.
• Testing: Participate in execution of software test activities in accordance with best practice testing methodologies, techniques and tools.

Technical Competencies Description

• Knowledge of: Corporate and ICT Governance. Development, Implementation and Integration Methodologies, including Testing, Packaging and Release. IT Quality Management. Knowledge of business operations and systems requirements process. Knowledge of IIBA principles and practices. Business Process Management. IT Security and ICT Standards Legislative environment and IT Legislation. COTS (Commercial of the Shelf) Products. OSS (OpenSource Software) Products. Application Maintenance and Support. Enterprise Architecture Framework (TOGAF, Zachman, FEAF, MODAF, GWEA Framework, MIOS).

Deadline:20th July,2026