Business Application/System Support (Re-Advert) at FAIS Ombud SA

The FAIS Ombud seeks to appoint a Business Application/System Support to ensure Systems Development and support specialists primarily assist employees with systems used within the FAIS Ombud. The job deals with system incidents and the development of solutions to enhance the systems used within the FAIS Ombud, for optimal efficiency.

Requirements

• National Diploma in Information Technology/Computer Science/ Information System.
• Minimum of 3 years’ experience in an ICT systems development, implementation, support, and maintenance/enhancements environment
• Microsoft dynamic 365 development, business/ system analysis, design, and data modelling experience
• Database Administration: SQL and Cloud
• Basic Networking understanding and analysis
• Project Management Skills
• Experience in Sage 300 (Accpac) and Sage 300 people
• Experience in Microsoft Dynamics 365 CRM
• Experience SDLC.

Key Performance Areas

• Ensure that SDLC is followed when implementing business systems.
• Monitor, assess, fix, and upgrade system and application issues so that systems function uninterruptedly.
• Providing support to users and being the first point of contact for problem resolution
• Perform application backups as per the policies and Procedures.
• Provide hardware and software upgrades that are essential as per strategic initiatives of their organization’s ICT department.
• Interact with vendors to order and maintain crucial equipment and to manage SLA.
• Facilitate the renewal and upgrades of software licenses within the FAIS Ombud.
• Comply with information security measures as dictated by management and policy.
• Continuously learn new add Ons, integrations and upskill in application requirements.
• Conduct user training – identify users who require training.
• Assist the ICT team with ICT audits on systems.
• Assist users with resetting their password as per the policy.
• Ensure the Anti-virus module is up to date on all workstations and servers.
• Participate in Disaster Recovery Testing and implementation.
• Adhere and enforce all ICT policies and procedures.
• Assist with ad hoc duties related to ICT.
• Contribute to the development, implementation, and enforcement of all ICT policies.

Other Key Competencies

The applicant must demonstrate the following skills and attributes:

• Must be computer literate, general office etiquette, active listening, analytical thinking, customer service, attention to detail, proficiency in using Ms office, good communication skills (technical and non-technical), confidentiality, presentation skills, team player, valuing diversity, problem-solving, records management and report writing.
• The candidate must have the ability to establish priorities and manage several tasks.