Business Central & Dynamics 365 CRM Specialist - Gauteng (63792) at Ntice Sourcing Solutions

Job Description

• Our client, market leader in the South African Roadside Assistance Services, is currently recruiting a permanent position for a Business Central & Dynamics 365 CRM Specialist based in Gauteng.

Job Purpose

• The Business Central & Dynamics 365 CRM Specialist will be responsible for the administration, support, and continuous improvement of AA South Africa's core business systems.
• The role will ensure optimal performance, data integrity, and alignment of these platforms to business processes, enabling efficient operations and enhanced customer experience.

Key Responsibilities

• Administer and support Microsoft Dynamics 365 CRM and Business Central environments
• Configure and maintain system settings, workflows, and business rules
• Manage user access, roles, and security across both platforms
• Analyse and resolve system issues, ensuring minimal disruption to operations
• Work closely with the Business Analyst to translate business requirements into system enhancements
• Support data management, integrity, and reporting across CRM and ERP systems
• Coordinate with external service providers for advanced support, enhancements, and releases
• Participate in testing, deployment, and change management processes
• Drive continuous improvement of system usage and business processes
• Document configurations, processes, and support procedures

Qualifications

• Diploma or Degree in Information Technology or related fields

Experience

• 4-6 years' experience working with Microsoft Dynamics 365 CRM and/or Business Central
• Strong hands-on experience in system administration and support
• Experience with system integrations (APIs, middleware)
• Good understanding of business processes (finance, operations, case management)
• Experience with user access control and system security
• Ability to troubleshoot and resolve functional system issues

Skills and Competencies

• Strong analytical and problem-solving skills
• Attention to detail and data accuracy
• Good communication and stakeholder engagement
• Ability to work independently and take ownership
• Process-oriented with a continuous improvement mindset

Job-Related Knowledge

• Exposure to Power Platform (Power Automate, Power BI, Power Apps)
• Understanding of data reporting and analytics
• Experience working with external vendors or MSPs
• Knowledge of low-code platforms (e.g., Mendix, OutSystems)

Remuneration:

• AA Membership
• Medical aid
• Provident fund
• Cell phone allowance