Business Change Manager - BI at Santam Insurance

JOB DESCRIPTION

This person will:

• Participate in data strategy formulation in order to conceptualise change programmes, projects and initiatives
• Engage with stakeholders in partnership with the IT Business Delivery Team to obtain an understanding of their data and business intelligence demand
• Develop and maintain partnerships with stakeholders to facilitate accomplishments of data demand and objectives 
• Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on data quality practices
• Facilitate collaboration between stakeholders by identifying and addressing conflict issues to ensure optimised data quality practices are implemented across stakeholder groups
• Collaborate and maintain relationships internally by communicating business demand and assist in the buy-in and usage of products and services to enhance efficiencies and improve delivery to stakeholders 
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Santam
• Responsible for implementing a wide range of data management services on data as required by the portfolio
• Identifies data quality concerns, conducts root cause analysis and provides feedback to the relevant governance forums and data management competency centres 
• Be consulted for input on, and be informed of, all data management services as they relate to data
• Share operational risk related knowledge, resources and practices (e.g. internal loss data, trends and industry benchmarks) with team and stakeholders during formal and informal interaction to enable up-skilling in the organization 
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholder’s businesses by highlighting benefits in support of the implementation of recommendations 
• Delivery of demand for data, reporting and business intelligence services
• Provision of specialised data services to identified stakeholders 
• Manage conflict from time to time between Group overall position vs that of the individual Business Unit objectives
• Manage a team of Data Analyst to assist with the impact and data dependency analysis between data sources and prepare technical specifications and design for developers.

PRIMARY RESPONSIBILITIES

The BCM: Data will provide the following key services: 

PORTFOLIO CONSULTING:

• Ensure portfolio alignment and prioritisation with strategy / business objectives
• Facilitate development of future initiative roadmap in support of the business strategy/objectives
• Facilitate concept designs across individual business units and the Group through IT Business Delivery Team.
• Prepare business cases
• Initiate projects & assist contracting of appropriate resources

SOLUTION DELIVERY:

• Ensure appropriateness, quality & completeness of solutions (e.g.  review of business requirements, process designs, solutions provided & test plans)
• Ensure project/scope alignment with business case / business objectives
• Support appropriate governance e.g. appropriate Steerco, Data Forums, SARB, SDF etc.
• Support change management and give input to approach and strategy
• Build strong partnerships with Business Owner, Product Owners, Project Manager,  other IT Business Delivery Managers and external vendors.
• Monitor BU Portfolio budget

BUSINESS READINESS & BENEFITS REALISATION:

• Support transition of project to operations/BAU 
• Provide support required to embed new and changed processes and solutions to become BAU
• Support benefits realisation & monitoring

QUALIFICATIONS

• Bachelor’s Degree - applicable major preferred (Management Information Systems, Computer Science, Business Management, Project Management, Process Engineering, Statistics/Applied Math,)
• DAMA certified data management professional (CDMP) or similar data management certification 
• Minimum 10 years experience at a Management 
• 5 years’ experience managing the BU portfolio and delivering solutions to the respective BU’s
• 5 years strong Data Management experience will be advantageous 
• Experienced in dealing with external suppliers and offshore business partners will be advantageous 

KNOWLEDGE

• Working knowledge of Data Management 
• Working knowledge of data governance and processes
• Strong project management skills
• Sound business acumen
• Understand the executive sponsors agenda and provide information to support decision-making
• Working knowledge in portfolio/programme/project management methods and tools such as Agile.