Jobs at Santam Insurance

PRINCIPLE ACCOUNTABILITIES

• Technical support of BI Datahub technology (hardware, software, databases - including upgrades, resolving vulnerabilities)
• Administration of infrastructure deployment, technical support procedures, application deployments & releases, servers, nodes, databases, etc.
• Monitoring and management of hardware & software resource performance (CPU, Memory, Disk I/O, etc.)  across all environments and take decisive action where potential business user impact is anticipated or experienced
• Collaborating with Architects and Technical Specialists on ways to automate and improve the development, release management and production observation processes & procedures
• Collaborates with ETL developers, data engineers and data analysts to ensure that development follows established processes and works as intended
• System troubleshooting and maintenance
• Installation of software (from operating systems through to applications) across environments

General Functions

• Consult with the Solution Architects on the Guidewire platform (PolicyCenter, BillingCenter, ClaimCenter, ContactManager, Digital, Data) in terms of application configuration and infrastructure to support application services
• Identification of bottlenecks and process inefficiencies and collaborate with team to create and implement improvements
• Identification of potential risks / issues and give input into risk plan
• Develop and maintain a comprehensive understanding of the internal workings of key software packages within BI DataHub 
• Work with key vendors to understand their current and future offerings & services with a view of adopting and driving broad implementation

Quality Assurance

• Work as a team member with Development teams and technical staff, to ensure the solutions/amendments are implemented according to best practice
• Participate in various Troubleshooting & Problem-Solving initiatives setup and managed by Technical Support and/or SGT

QUALIFICATIONS AND EXPERIENCE

• National Diploma / Bachelor’s degree in Computer Science, Statistics, Informatics, Information Systems, Information Technology, Engineering or another quantitative field preferred
• Minimum of 5 years relevant experience
• Minimum of 3-5 years of managerial experience
• Working experience with Windows, scripting (e.g. Powershell), SQL Databases, distributed web applications
• Exposure to ETL tools (e.g. SSIS, DataStage) will be beneficial
• Experience with CI/CD (continuous integration, continuous delivery) tools
• Experience in application development, version control, support and release management
• Experience in messaging middleware, web services, SOAP, REST, SOA,  SMTP, FTP, secure FTP
• Experience working with and supporting complex systems deployed to cloud (i.e. AWS) would be beneficial

KNOWLEDGE

• Familiarity with monitoring tools and the management thereof
• Good understanding of complex IT environments, network infrastructure such as load balancers, network proxies, etc.
• Good understanding of information security and how it impacts applications, users and the broader IT environment
• Solid knowledge in data management

COMPETENCIES

• Competent in problem solving and troubleshooting at application and networked infrastructure levels
• Stakeholder management as it relates to business and technical users at different levels in the organisation
• Research and presentation skills 
• Must be able to work in a team focused highly pressurised and dynamic environment
• Investigation and analysis of information
• Planning and organisation
• Communication of technical guidance and instruction to team members
• Ability to write technical instructions in the use of programs and / or program modifications
• Ability to accept accountability for actions and decisions

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JOB DESCRIPTION

This person will:

• Participate in data strategy formulation in order to conceptualise change programmes, projects and initiatives
• Engage with stakeholders in partnership with the IT Business Delivery Team to obtain an understanding of their data and business intelligence demand
• Develop and maintain partnerships with stakeholders to facilitate accomplishments of data demand and objectives 
• Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on data quality practices
• Facilitate collaboration between stakeholders by identifying and addressing conflict issues to ensure optimised data quality practices are implemented across stakeholder groups
• Collaborate and maintain relationships internally by communicating business demand and assist in the buy-in and usage of products and services to enhance efficiencies and improve delivery to stakeholders 
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Santam
• Responsible for implementing a wide range of data management services on data as required by the portfolio
• Identifies data quality concerns, conducts root cause analysis and provides feedback to the relevant governance forums and data management competency centres 
• Be consulted for input on, and be informed of, all data management services as they relate to data
• Share operational risk related knowledge, resources and practices (e.g. internal loss data, trends and industry benchmarks) with team and stakeholders during formal and informal interaction to enable up-skilling in the organization 
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholder’s businesses by highlighting benefits in support of the implementation of recommendations 
• Delivery of demand for data, reporting and business intelligence services
• Provision of specialised data services to identified stakeholders 
• Manage conflict from time to time between Group overall position vs that of the individual Business Unit objectives
• Manage a team of Data Analyst to assist with the impact and data dependency analysis between data sources and prepare technical specifications and design for developers.

PRIMARY RESPONSIBILITIES

The BCM: Data will provide the following key services: 

PORTFOLIO CONSULTING:

• Ensure portfolio alignment and prioritisation with strategy / business objectives
• Facilitate development of future initiative roadmap in support of the business strategy/objectives
• Facilitate concept designs across individual business units and the Group through IT Business Delivery Team.
• Prepare business cases
• Initiate projects & assist contracting of appropriate resources

SOLUTION DELIVERY:

• Ensure appropriateness, quality & completeness of solutions (e.g.  review of business requirements, process designs, solutions provided & test plans)
• Ensure project/scope alignment with business case / business objectives
• Support appropriate governance e.g. appropriate Steerco, Data Forums, SARB, SDF etc.
• Support change management and give input to approach and strategy
• Build strong partnerships with Business Owner, Product Owners, Project Manager,  other IT Business Delivery Managers and external vendors.
• Monitor BU Portfolio budget

BUSINESS READINESS & BENEFITS REALISATION:

• Support transition of project to operations/BAU 
• Provide support required to embed new and changed processes and solutions to become BAU
• Support benefits realisation & monitoring

QUALIFICATIONS

• Bachelor’s Degree - applicable major preferred (Management Information Systems, Computer Science, Business Management, Project Management, Process Engineering, Statistics/Applied Math,)
• DAMA certified data management professional (CDMP) or similar data management certification 
• Minimum 10 years experience at a Management 
• 5 years’ experience managing the BU portfolio and delivering solutions to the respective BU’s
• 5 years strong Data Management experience will be advantageous 
• Experienced in dealing with external suppliers and offshore business partners will be advantageous 

KNOWLEDGE

• Working knowledge of Data Management 
• Working knowledge of data governance and processes
• Strong project management skills
• Sound business acumen
• Understand the executive sponsors agenda and provide information to support decision-making
• Working knowledge in portfolio/programme/project management methods and tools such as Agile.

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PRINCIPAL ACCOUNTABILITIES

• Effective underwriting of complex risks (new business, renewals, ad-hoc)
• Identifying re-insurance and appropriate action
• Effective screening actions
• Providing quality and correct feedback on high level technical queries
• Working within higher level mandates
• Negotiating with internal and external clients
• Building and maintaining relationships at various levels within the organisation including CCC,
• Distribution and HO underwriting
• Strong retention (profitability and growth) focus

QUALIFICATIONS AND EXPERIENCE

• A minimum of 10 years underwriting experience within a short-term Commercial insurance industry required.
• Grade 12
• IISA professional membership (associate)
• FAIS compliant: NQF level 6 (Commercial Lines)
• Proficiency in MS Word and Excel
• Regulatory Examination (RE) advantageous
• Extensive commercial short-term insurance knowledge
• Commercial product training (SMK’s)  and Risk Identification program/qualification advantageous
• A good understanding of operational processes, SLA’s and commercial quoting tools.

SKILLS

• Good communication and negotiation skills
• Proficient in Afrikaans and English
• Strong client service orientation
• Strong analytical skills
• Ability to work under pressure
• Strong sense of self-management
• Strong relationship building and network skills (internal and external parties)

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JOB DESCRIPTION

The purpose of the role includes the following:

• Ensure that the data systems are designed, built and operated in an effective and efficient manner. 
• Ensure technical delivery and operation of data applications with specific focus on appropriateness, technical quality, maintainability, performance and availability.
• Ensure the delivery of BI initiatives, and BI delivery streams as parts of broader initiatives. This would include, but not be limited to the BI renewal project and the support the BI Cloud transition.
• Engage with stakeholders to obtain an understanding of their data and business intelligence demand.

PRIMARY RESPONSIBILITIES

Manager: Information Delivery (Solution Delivery /BI) will provide the following key services: 
STRATEGY EXECUTION:

• Support the end-to-end data strategy and roadmap, spanning from data acquisition, data integration, processing, management and usage for the Santam Group
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies as it relates to BI by researching and recommending improvement initiatives and effective ways to operate and add value to Santam

SOLUTION DELIVERY AND MANAGEMENT:

• Data Delivery/Operational Excellence
• Manages all aspects of data acquisition 
• Analyse and provide input on new data sources and recommend improvements to existing data and identify trends in information usage
• Assist in the design, development, and implementation of activities that collect, manage, and distribute data
• Detail planning of technical delivery of new applications and application extensions
• Set and ensure compliance with development and solution design standards
• Plan, select and implement new technology enablers as needed
• Ensure appropriateness, quality & completeness of solutions
• Build strong partnerships with Business Change Manager, Product Owners, Scrum Masters, IT Business Delivery Managers, Enterprise Architecture and external vendors
• Ensure appropriateness, quality & completeness of solutions
• Design the logical and physical data models
• Liaise with the IT Architects on matters of architectural application
• Design ETL process, including data quality and testing
• Write Design documentation as required by the SDLC 
• Design support and assistance to other team members
• Provide assistance up and down the information delivery chain when required. 
• Document system/data problems and resolutions for future reference.
• Ensure synergy between systems/data design and the business processes 
• Responsible for writing, storing and maintaining delivered analysis documentation in central knowledge repository 
• Identification of potential risks/issues and give input into risk plan 
• Perform change impact assessment to existing systems and interfaces with other systems

PEOPLE MANAGEMENT:

• Manage performance and development of +/- 5 direct reports
• Assist with the growth in performance, capacity and capability within the team through effective knowledge transfer
• Provide training, mentorship and leadership to direct and inspire a high-performance team

QUALIFICATIONS AND EXPERIENCE

• Relevant IT Degree or relevant qualifications
• 10 years + of working experience within a BI environment 
• 5+ years of exposure to BI data architecture
• Minimum 5 years strong data management experience
• Minimum 3 years’ experience managing technical staff