Business Engineer | Business Solutions Analyst at Discovery Limited

Job Purpose

• The Business Engineer supports the Bank in the analysis, design and optimisation of critical business processes, from design through to post-implementation support. The incumbent works closely with business owners and subject matter experts, as well as Technology & Architecture, Project Management and Change Management to optimise client and staff experience and ensure integrated and sustainable process solutions.

Areas of responsibility may include but are not limited to

• Designs processes that are innovative, efficient and which leverage the digital revolution.
• Conducts detailed data analysis, design and modelling of the critical support processes.
• Uses best practice research to drive designs and collaboration.
• Facilitates and participates in design driven workshops / meetings.
• Documents processes and other design artefacts which include role mapping and functional mapping.
• Extracts business requirements and functional specifications as input into systems development.
• Deeply understands integration areas and can adapt them to design work.
• Conducts ongoing assessments of the operational business processes efficiency and drives continuous improvement and process maturity.
• Aligns with the SDLC Project methodology.
• Proactively engages with all stakeholders in meetings and workshops.
• Ensures alignment of multiple stakeholders across different areas to agree outcomes – acts as a bridge between business and technical.
• Acts as a change agent during pilot and implementation of newly designed processes and heightens awareness of process.
• Effectively articulate design work into training and content for business consumption.
• Participates in capacity building and skills transfer.
   

Qualifications

• Any bachelor’s degree related to Business Analysis, Process Design or Engineering.
• Honours or Master’s degree (advantageous)
• Agile Methodology Certification

Work Experience

• At least 5 years’ experience in business analysis or process design OR at least 5 years as a functional consultant.
•  At least 5 years Retail banking experience with a focus on credit and payments (advantageous)
• At least 3 years’ experience working on IT implementation projects.

Technical skills or Knowledge

• Business analysis
• Process design
• Business design
• Understanding of systems supporting banking processes
• Data analysis and modelling skill
• Experience and demonstrated ability to use Atlassian suite – Jira, Confluence
• Requirements Elicitation and Documentation
• Agile methodology