Business Process Engineer at Ozow

• The Business Process Engineer is a developer-focused role dedicated to automating and optimising internal operations at Ozow. Working at the intersection of technology, operations, and product, this role focuses on building robust automation solutions, integrating business systems, and applying emerging technologies — including LLMs and generative AI — to streamline workflows and eliminate manual inefficiencies across the organisation. 
• This is a hands-on engineering position, not a business analyst role. You will design and develop code-driven automation, integrate platforms and APIs, and build intelligent systems that reduce operational friction and enable the business to scale. The work you deliver will directly impact speed, cost efficiency, and the company’s ability to execute at scale. 

Your role and responsibilities

Automation Design & Development 

• Design, build, and deploy automation solutions to replace manual workflows across teams (e.g., finance, operations, compliance, merchant onboarding). 
• Develop automation services and micro-applications primarily in C# (with Python where relevant) following secure and scalable coding practices. 
• Build workflow automation layers and integrate with internal systems through APIs, webhooks, and event-driven services. 
• Use LLMs and generative AI to automate knowledge-intensive workflows, such as document processing, classification, routing, and conversational interfaces. 

Systems Integration & Data Flow 

• Integrate internal and third-party systems (CRM, billing, compliance, support tools, etc.) using APIs. 
• Work closely with the Data Engineering team to build secure data pipelines and enrichment processes to support reporting, analytics, and downstream services. 

Process Discovery & Optimisation 

• Partner with operations, finance, and risk teams to identify automation opportunities with measurable ROI. 
• Map and document existing workflows, identifying inefficiencies, manual interventions, and optimisation opportunities. 
• Propose redesigned workflows that leverage automation, orchestration, and AI to reduce complexity and turnaround time. 
• Rapidly prototype and test new automation approaches before full-scale implementation. 

AI-Driven Automation 

• Develop intelligent automation solutions leveraging LLMs and AI services (e.g., Azure OpenAI, AWS Bedrock, or similar). 
• Implement prompt engineering, vector search, and retrieval-augmented generation (RAG) to automate tasks involving unstructured data. 
• Build internal tools and services that use AI to classify, summarise, or respond to operational requests. 
• Partner with product and data teams to expand AI use cases into customer-facing and internal tools. 

Continuous Improvement & Operational Excellence 

• Monitor automation pipelines for performance, reliability, and error handling; proactively optimise where needed. 
• Establish observability and logging for all automations to ensure transparency and accountability. 
• Continuously review business processes and propose automation opportunities that align with evolving business needs. 
• Work closely with stakeholders to measure the impact of automation initiatives and continuously refine solutions. 

You are an ideal candidate if you have 

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience). 
• 4+ years of experience as a software developer, automation engineer, or process automation specialist. 
• Strong proficiency in C# (primary) and Python (secondary) for building automation services and integrations. 
• Proven experience integrating SaaS platforms and internal business systems via RESTful APIs and event-driven architectures. 
• Experience building automation solutions using cloud-native tools (e.g., AWS Lambda, Azure Functions, or similar). 
• Exposure to LLM-based solutions (e.g., OpenAI, Bedrock, Azure OpenAI) and an understanding of prompt design, embeddings, and AI service integration. 
• Experience with version control, CI/CD pipelines, and modern DevOps practices. 

Your skills and competencies

• You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation. 
• Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company. 
• A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day. 
• You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit. 
• Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes. 
• You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build. 
• You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership. 
• We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments. 
• You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success.