Business Process Specialist at Broll

Job Description

POSITION PURPOSE

• Evaluates and improves internal company and external client processes to increase efficiency, productivity, and profitability by identifying bottlenecks, streamlining workflows, and implementing strategic enhancements.
• Engage with clients to establish and draft business requirements, draft business specifications for the development team to utilize in development of system enhancements.
• Engage with development team if developed end product does not match original business specification, or if additional enhancements / changes are required.
• Build business intelligence related reporting. Present, showcase and train staff and clients on these reporting products and technologies.
• Assist with the review of existing business requirements and specifications as well as subsequent testing of the development to ensure the development matches the original requirements.
• Ensure all requests and tasks are logged and tracked on the Broll Tech support and software development service centre management systems.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for business analysis

• Collecting and evaluating business requirements
• Translate client needs into functional requirements and user stories.
• Drafting business specifications from requirements
• Working alongside teams within the business or the management team to ensure the business specification meets their needs
• Ensuring the developed solution meets the original business specification
• Keeping the client or business unit informed

​​​​​​​​​​​​​​Assumes responsibility for understanding and building reporting solutions

• Liaising with the development team to create and collate the required datasets
• Building reporting solutions based on the underlying data for end users and clients
• Ensuring reporting solutions meet the business specification and requirements
• Ensure data integrity is maintained
• Ensure all source code, formulas and templates are secured and stored in the appropriate repository
• Develop reporting standards for templates

​​​​​​​Assumes responsibility for presenting and training where necessary

• Hosting training workshops
• Building training material
• Upskilling the team or clients as required

​​​​​​​Assumes the responsibility for business process management

• Map, document and analyze existing internal and external client business and system processes.
• Continually review implemented processes and recommend solutions or improvements to enhance customer and user experience.
• Ensure all process documents remain updated with latest system enhancements.
• Collaborate with clients to capture and analyze their processes and requirements.
• Design and recommend process improvements leveraging our b# solutions.
• Prepare client documentation including process flows and user guides.
• Assist with system implementations and enhancements as required
• Gather, validate and analyze client-related data to provide actionable insights.
• Conduct benchmarking to measure efficiency and effectiveness of processes and systems.

​​​​​​​PERFORMANCE MEASUREMENTS

• Business Analysis
• Developing and Designing Reporting Solutions
• Training
• Customer Engagement
• Business Process Management
• Balanced Scorecard

​​​​​​​EDUCATION/CERTIFICATION:

• Bachelor Degree in Finance/Business Administration/Information Technology or equivalent experience

​​​​​​​REQUIRED KNOWLEDGE:

• Detailed knowledge of the property industry
• Knowledge of database administration/management

​​​​​​​EXPERIENCE REQUIRED:

• At least 5 years of property and analysis experience essential
• Experience working with senior decision makers
• Experience in data models and reporting packages

SKILLS/ABILITIES:

• Strong verbal and written communication skills
• Strong interpersonal skills
• Proven analytical background
• Advanced Excel skills
• Strong technology skills
• Strong analytical skills and inclination for problem-solving
• Ability to analyse large datasets
• Ability to write comprehensive reports
• Attention to detail

Closing Date 01 September 2025