Business Solutions Lead ERP/MRP at Epiroc

Purpose of the Job

• The Business Solutions Lead plays a pivotal role in driving the implementation, optimization, and ongoing support of the Epiroc M3 business solution implementation This position shapes the future of operations management by aligning technology initiatives with organizational goals to enhance operational efficiency, accuracy, and customer satisfaction. The role will also be the ERP/MRP super user.
• This is a highly collaborative role that requires strong technical expertise, exceptional leadership, and the ability to translate operational needs into effective Epiroc M3 business solutions.
• This role will also be tasked with implementation of digitization within the business.

Qualification Requirements

• B. Tech – Industrial engineering / B.Sc. IT or related in relevant field, 5+ years of relevant work experience deploying technical projects
• Knowledge & Experience (At the discretion of Management)
• Minimum 5 years of experience working in a Production environment, manufacturing, supply chain, or similar operational environment.
• 5+ years of relevant work experience deploying technical projects
• Practical experience with ERP systems (such as Manhattan or SAP) understanding system transactions, master data, and how system changes impact business operations
• Relevant tertiary qualification.
• 5–7 years’ experience in manufacturing operations and ERP/MRP environments (preferably Manhattan / Microsoft Dynamics / Oracle SCALE).
• Proven experience in WMS, MRP and ERP system integration.
• Strong understanding of full lifecycle implementations for medium to large-scale projects.
• Excellent written and verbal communication skills.
• Strong ability to manage multiple priorities in high-pressure environments.
• Knowledge of emerging technologies in Supply chain and operations management.
• Ability to identify and translate business needs into technical/system requirements.
• Understanding change management: planning, implementing, and embedding changes smoothly into daily operation.
• Knowledge of business process management methodologies (BPM)
• Familiarity with internal control frameworks, compliance standards, and audit requirements that impact PC operations.
• Champion the project solution and frame changes in a way that engages and excites the end user community
• Practical experience with ERP systems (such as Manhattan or SAP) understanding system transactions, master data, and how system changes impact business operations.

Competencies - SELF

• Willingness to travel
• This is a highly collaborative role that requires strong technical expertise, exceptional leadership, and the ability to translate operational needs into effective Epiroc M3 business solutions.

Competencies - OTHERS

• This is a highly collaborative role that requires strong technical expertise, exceptional leadership, and the ability to translate operational needs into effective Epiroc M3 business solutions

Competencies - WORK

• Proactive and flexible approach to tasks.
• Strong analytical thinking, ability to understand and improve complex processes.
• Effective communicator, clear, professional, and able to work with local and global teams.
• Highly organized with strong project management skills.
• Strong leadership and coordination capabilities able to lead cross-functional assignments.
• Business-oriented mindset, solutions-driven with a focus on customer impact and operational efficiency.
• Collaborative spirit willing to work across departments and geographies.
• Fluent in English, both spoken and written.
• Willingness to participate in global projects and forums.
• Function

KPA

System Implementation and Stabilization

• Ensure comprehensive Go-Live readiness for all system implementations.
• Develop and update Standard Operating Procedures (SOPs) for all system implemented.
• Conduct system and process training.
• Identify and resolve stabilization issues proactively.
• Align implementation goals with business objectives and conduct post-implementation reviews.
• Facilitate cross-departmental communication and integration.

System Optimization and Continuous Improvement

• Identify opportunities to streamline processes and improve productivity.
• Manage configuration changes and integrations between systems.
• Provide clear communication and training on all system updates.
• Implement a framework for ongoing performance and process improvement.
• Collaborate with external consultants and apply industry best practices.

Training and Change Management

• Develop comprehensive training programs for system usage.
• Maintain and update training master data regularly.
• Ensure effective onboarding and ongoing learning for all relevant staff.
• Promote a culture of knowledge sharing and continuous development.

System Support and Maintenance

• Define and implement a robust system support structure.
• Monitor SLAs and manage vendor escalations.
• Lead proactive maintenance and establish a disaster recovery plan.
• Manage system budgets in collaboration with finance teams.

Documentation and Governance

• Maintain detailed system configuration and SOP documentation.
• Collaborate with IT teams to ensure version control and update accuracy.
• Develop and maintain a centralized knowledge base for all system operations.

Cross-Functional Collaboration

• Work with IT, operations, and business units to align system initiatives with organizational goals.
• Lead cross-functional task forces to identify and implement process enhancements.
• Foster collaboration and integration across teams.

Reporting and Data Management

• Ensure accuracy of master data and key operational reports.
• Develop custom reports and dashboards.
• Implement data governance policies and improve data visualization for actionable insights.

General

• Act as the Business Process Lead for the local PC.
• Lead and coordinate activities of the Local Production Centre's Business Key Users (BKUs) network.
• Represent the PC in Divisional Process Improvement Networks and act as a spokesperson for Divisional Business Solutions.
• Participate actively in forums such as:
• RGD Process Improvement Network Meeting
• RGD Business Solution Board
• RGD Business Solutions Steering Committee (Steerco)
• RGD Strategic Roadmap Meeting
• Drive local implementation of global and divisional business solutions initiatives.
• Ensure alignment with divisional best practices, common data triggers, and operational standards.
• Maintain active collaboration and feedback loops between local PC teams and divisional business solutions teams.

Key Safety, Health and Environmental Aspects

• Legislation and NCM Policies & Procedures Obligations
• Compliance with all the requirements of the OHSAct & Regulations, associated environmental and other legislation inclusive of all standards, codes of practice and guidelines relating to this position.
• Compliance with all the SHE requirements contained in our SHEQ & HR Management Systems relating to this position.

Workplace Duties:

• Manage and maintain all aspects of SHE relating to reporting structure and area(s) of responsibility
• Good housekeeping of work and surrounding areas
• Conduct all the required inspections and testing relating to this position
• Maintain all plant and equipment relating to this position
• Report any defective equipment relating to this position
• Report any unsafe acts and unsafe conditions
• Report any incident you are involved in before the end of the shift you are working on
• Take care of yourself and your colleagues
• Care for the environment by means of correctly disposing of waste to eliminate the chance of pollution.

PPE Wearing Responsibilities:

• Safety shoes, Gloves, Hard Hats, Hearing Protections, Safety Glasses, Welding Helmet.

Closing date 04/05/2026