Business Specialist (Western Cape) at Smollan

As a Business Specialist you will be responsible for:

Sales

• Sales Target Management
• Training of Retail sales staff (Products/Services/Systems/Processes)
• Call Diary Planning
• Call Diary Adherence
• Call capturing
• Information gathering
• Competitor Activity
• Relationship Management
• Customer Services and Escalations
• Reporting

Daily Feed Activity

•  Morning stand-up at 08:00 daily with the RTL to discuss sales targets and sales output
• Kitted correctly, uniform and presentable as per guidelines
• Train retail sales staff on products/services/systems/ processes
• Daily, weekly feedback sessions to line management on activity and sales performance
• Ensure full absolute rules enforced
• Align with Regional Manager and Single Point of Contact on strategy

Daily Reporting Tasks

• Complete the daily team register, training and sales to be submitted to the RTL
• Capture store visits and sales daily at 15:30 to be submitted to RTL
• Submit monthly travel logs to RTL (100% accuracy)

Sales Targets

• Each BS carries a minimum target of 20 Business Internet and 10 FTTH – subject to changeFacilitate the order and quotes and fast track the sales orders
• Prepare daily feedback to the RTL on Visits and Sales output C2 General
• Meet monthly minimum target as set out to earn commission + 50% of allocated stores selling at least one product

REQUIREMENTS

What are we looking for?

To qualify for this role, you should:

• Matric
• Minimum 3 years related sales experience (Telecommunication Broadband sales)
• Strong Training skills
• Must be able to work in a fast pace environment, multi task, and have good communication skills, both verbally and in writing
• Demonstrated skills and proven experience in Telecommunications Broadband sales
• Reporting (Word, Excel and PowerPoint)
• Training and Sales Presentations
• Sound knowledge of Telecommunications (Broadband Products and Services)
• Techno Savvy
• Face-to-face SME engagement
• Ability to understand and sell different products / packages
• Ability to understand and sell value adding products and services
• Maximise interactions to achieve agreed targets
• Excellent customer service