Business Systems Analyst at Altron Managed Solutions

Job Description

The Business/Systems Analyst will form the bridge between the business and the development team working within the Business Analyst team to define requirements with in the Telco space. The Business Analyst interfaces with the systems analysts and development team to define technical solutions and support features through the development life cycle.

Responsibilities:

• Effectively manage expectations of external clients and internal stakeholders
• Act as a liaison between customers and internal teams
• Ensure a clear understanding of customer needs and objectives
• Utilize strong communication skills
• Actively listen to customer feedback
• Address concerns and promptly convey them to relevant stakeholders
• Proactively gather, analyze, and document information on business and IT processes
• Become a valuable source of knowledge and expertise
• Conduct research, engage stakeholders, and stay updated with industry practices
• Share relevant information, clarify processes, and address inquiries
• Facilitate effective communication and ensure a clear understanding
• Streamline operations, enhance efficiency, and enable informed decision-making
• Serve as a dependable central source, empowering stakeholders to fulfill their responsibilities effectively
• Take responsibility for creating and facilitating relevant business processes
• Identify the needs and requirements of the organization and stakeholders
• Gather insights and input from various teams and stakeholders
• Analyze existing processes and propose innovative solutions for improvement
• Collaborate with business leaders and subject matter experts
• Facilitate the implementation of new processes
• Communicate the purpose, benefits, and steps of the processes to stakeholders
• Enhance operational efficiency and productivity
• Drive overall business success
• Adapt to changing business needs and optimize resource utilization
• Deliver value to internal and external stakeholders
• Drive process excellence within the organization

Education Required:

• Matric / Grade 12 essential
• 3-year Degree / diploma in Information Technology/ Computer Science/Engineering degree preferred
• Business Analysis course/certification (Highly beneficial)

Experience Required:

• 3 to 5 years’ work experience in an analyst role
• Understanding of IT systems integration
• Experience contributing to the development life-cycle for agile software development

Skills Required:

• Strong communication skills
• Ability to facilitate sessions with a various levels and disciplines of people
• Problem solving skills

Education

• National Diploma: Information Technology (Required)