Call Centre Agent: Mobile Sales | Auto Pedigree | Western Cape at Motus Holdings Limited

Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of mobile displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Efficiently handle face to face discussion by informing clients about finance application procedures, managing customer needs, providing prompt responses, soliciting feedback, and following up to ensure effective service and interest in Auto Pedigree's offerings.
• Analyse situations accurately, develop logical solutions, identify and escalate priority issues, maintain composure in difficult situations, and resolve problems efficiently while upholding organisational values
• Inform clients about company and financial institution procedures for finance applications, respond promptly to needs and feedback, build interest in Auto Pedigree's offerings, and promote brand awareness through customer service orientation

Qualifications and Experience

• Grade 12/ Matric
• NCA qualification - an advantage
• Valid Code 8 driver’s license
• Computer literate with a basic level of competence with Excel and Outlook
• 2 years of customer service and sales experience with a proven sales track record
• Relevant industry experience – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• Knowledge of the areas’ most spoken languages - an advantage.
• An understanding of Auto Pedigree’s products and services – desirable.