KWV is one of the leading wine and spirits producers in South Africa and has a distinguished heritage, celebrated around the globe, of product innovation and exceptional brands. These include Roodeberg, KWV Wines & KWV Brandies, and Laborie.
From its earliest roots in 1918 as a small co-operative of growers - Proud Pioneers with the vision to improve wi...
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The purpose is to manage the daily controls and outcomes based for success of the Contact Centre, by providing unique customer service in line with SA logistics objectives. This includes execution of budgeted/planned targets(quantity, cost, quality and time), to follow on and progress in efficiency and productivity year on year within performance and measured Customer Satisfaction.
Minimum Requirements:
Grade 12 qualification
1-3 years’ experience in Contact Centre
1-3 years client service experience
Skills Required:
Sound business acumen
Computer literate (i.e. Outlook and Excel)
Ability to be effective and selling products and services
Ability to analyze problems, make correct judgments/decision and think strategically
Ability to take initiative and display persistence
Interpersonal and sound written and verbal communication skills
Ability to build relationships with internal and external stakeholders
Sound planning, organizing skills
Job Summary:
Minimize lost sales and wasteful delivery expenditure by capturing orders accurately and within set time frames on SAP and online system
Efficient and accurate order placement using all available channels (Email, CIM and Inbound calls) while ensuring excellent customer service by reducing call waiting time and dropped calls
Develop an effective working relationship with managers, colleagues and the sales team
Build good relationships with customers, ensure the customers are valued and receive effective courteous response with every interaction
Understand and live the company vision and values
Take responsibility to agree on and review personal performance goals and achievement thereof
Implement a development plan for own effectiveness and personal growth
Willing to do any reasonable task and be multi-skilled
Share and implement new ideas regarding work and improve effectiveness
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