Call Centre Clerk at Premier FMCG (Pty) Ltd

Job Description    
To contribute to the performance of the Call Centre through accurate order taking and monitoring, customer liaison and communication with internal functional departments. Additional administrating support to the site. Processing of orders according to the information received from customers Ensure pricing on captured orders are correct Ensure queries, complaints, concerns resolved or escalated as per procedure Ensure daily filing is done according to departmental requirements Ensure that all reports are completed and communicated Workflows completed as per system requirements Ensure that clients’ needs are met according to their expectations Computer literacy - Strong Computer skills – fast processing

Qualification Requirements    

• Grade 12 (matric) certificate or equivalent

Experience Requirements    

• At least 1-year experience in FMCG sales environment At least 1-year experience in the field of sales administration, executions or call centres Previous Call Centre experience will be advantageous

Key Outputs    

• Business procedures, rules and processes In house systems
• Product and portfolio
• Assertiveness Communication skills (written and verbal)
• Numerical ability
• Problem solving Innovation
• Teamwork
• Accountability
• Sense of urgency
• Respect
• Computer literacy - Strong Computer skills – fast processing Pressurized environment 6-day position
• Required to work Saturdays, Sundays and Public Holidays when required
• Ability to work in a team environment in order to achieve daily deadlines

Closing Date: 18th, July 2022