Call Centre Operator - Telemarketing at Truworths

Our Outbound Call Center requires Telemarketing Agents with a high level of energy to provide a world class one stop customer service.

Key Responsibilities    

• Operate customer related information systems to the required standard maintaining accurate and secure records
• Exceptional knowledge and understanding of customer services principles and able to apply it in the workplace.
• Preparation for Inbound and Outbound Calls.
• Quality of Call Opening.
• Quality of Call Ending.
• Telephone Personality – demonstrates a customer-orientated, energetic, friendly, respectful and empathetic telephone personality.
• Quality of Collections Call.
• Quality of Credit Line Affordability Calculations.
• Educating the Customer – exercises good judgement as to when to educate the customer (for example, benefits of payment; NCA).
• Administration – demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details, summarises comments in the memo field.

Qualifications and Experience    

• Matric or equivalent qualification
• Minimum 12 months experience in customer service role - contact centre.

Competencies    

• Computer literate (Excel, Word).
• Computer literacy and accurate data entry skills with emphasis on 100% accuracy.
• Excellent listening and communication skills.
• High degree of self-discipline, personal drive and high sense of urgency.
• Understanding the concept of team work and team spirit and able to fit in harmoniously.
• Pro-active problem solving and decision-making skills.
• Goal orientated.
• High stress tolerance.
• Team work.
• Adapt to change quickly, in a fast-paced environment.

Closing Date: 6th, June 2022