Jobs at Truworths

Job Description    
We are looking for a well-groomed individual who is extremely target driven with a high regard for customer service. Your strong communication skills, high energy levels and love for beauty will make you a good candidate for this Cosmetics Consultant position.

Key Responsibilities    

• Weekly and monthly sales targets
• Make over’s
• Know products of your counter and other houses
• Admin and paperwork
• Stock take and stock counts
• Housekeeping (i.e. keeping the counter clean)
• Liaise with Representatives
• Promotions and events

Qualifications and Experience    
Experience / Knowledge:

• 1 year experience working with cosmetic products
• Basic understanding of how to do makeovers

Competencies    

• Excellent communication skills
• Good admin knowledge
• Target driven

Closing Date: 9th, June 2022

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Job Description    
At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.

Our Customer Services department requires agents with a real passion for retail and commitment to a high level of customer service, to work in our Multimedia Department and Ecommerce team.

Key Responsibilities    

• Preparation for contacts answered.
• Personality and quality of multimedia correspondence (works at enhancing relationships with customers).
• Exercises good judgement as to when to educate the Customer (for example, benefits of payment, NCA, Fashion Delivery Service, consequences of non-payment etc.).
• Administration – demonstrates an ability to adhere to administrative procedures with speed and accuracy.
• Department performance – actively contributes towards responding to Customers within 48 hours. Drives own training.
• Take inbound calls related to E-commerce (online) and Fashion Delivery orders
• Assist the customer with tracking their orders
• Assist customers with online profile
• Liaising with couriers and stores and giving feedback to the customer

Qualifications and Experience    

• A minimum of 12 months experience within a contact centre in an agent or similar role
• Matric qualification

Competencies    

• Customer/Client focus
• Effective time management skills
• Attention to detail
• A good deal of accuracy
• Ability to follow set procedures
• The ability to be pro-active and constantly seek a better way of doing things
• Good time management
• Ability to work under pressure
• Able to work in a team and independently
• Excellent level of proficiency in written & spoken English
• Extremely self-motivated & organised with the ability to multitask & prioritise
• Strong analytical, problem solving and investigative skills
• Exceptional customer Service Experience
• Must be proficient in contact centre systems
• Basic computer literacy
• Basic ‘Vision-Nexus’ experience
• Availability and willingness to work overtime/public holidays where required
• 40 WPM typing speed

Closing Date: 7th, June 2022

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Our Customer Services department requires people with a real passion for retail and commitment to a high level of customer service, to work in our Debt Collection Department as a Debt Collector.

Key Responsibilities    

• Advises customer of total due amount (arrears + instalment due).
• Asks for immediate payment/confirm PTP.
• Confirms when next payment will be.
• Confirms salary date and ensure correlations between salary date, PTP date and date last paid.
• Advises customer of the relevant consequences of non-payment or benefits of making payment.
• Negotiate for total due/Multiple PTPs.
• Offers the option to pay via credit card and explain benefits of paying via credit card.
• Offer a debit order and explain benefits of a debit order payment.
• All info updated correctly and correct action codes used.

Qualifications and Experience    

• Matric or equivalent qualification
• Previous relevant experience (collections experience) is advantageous.

Competencies    

• Computer literate (Excel, Word).
• Multi lingual beneficial.
• Is a willing, enthusiastic & active participant.
• Eager to learn new skills.
• Patient and tolerant.
• Competitive and a desire to succeed
• Focus and the ability to concentrate for long periods.
• Persistent and assertive.
• The ability to work in a competitive and stressful environment.
• Problem solving skills.
• Strong negotiation skills.
• Punctuality and good attendance.
• Honestly and trustworthy.
• Adapt to change quickly, in a fast-paced environment.
• Understand and adhere to the company and department standards, policies and procedures

Closing Date: 6th, June 2022

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Our Outbound Call Center requires Telemarketing Agents with a high level of energy to provide a world class one stop customer service.

Key Responsibilities    

• Operate customer related information systems to the required standard maintaining accurate and secure records
• Exceptional knowledge and understanding of customer services principles and able to apply it in the workplace.
• Preparation for Inbound and Outbound Calls.
• Quality of Call Opening.
• Quality of Call Ending.
• Telephone Personality – demonstrates a customer-orientated, energetic, friendly, respectful and empathetic telephone personality.
• Quality of Collections Call.
• Quality of Credit Line Affordability Calculations.
• Educating the Customer – exercises good judgement as to when to educate the customer (for example, benefits of payment; NCA).
• Administration – demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details, summarises comments in the memo field.

Qualifications and Experience    

• Matric or equivalent qualification
• Minimum 12 months experience in customer service role - contact centre.

Competencies    

• Computer literate (Excel, Word).
• Computer literacy and accurate data entry skills with emphasis on 100% accuracy.
• Excellent listening and communication skills.
• High degree of self-discipline, personal drive and high sense of urgency.
• Understanding the concept of team work and team spirit and able to fit in harmoniously.
• Pro-active problem solving and decision-making skills.
• Goal orientated.
• High stress tolerance.
• Team work.
• Adapt to change quickly, in a fast-paced environment.

Closing Date: 6th, June 2022