Call Centre Service Advisor- FTC at Defy Appliances April, 2026

- Call Centre Service Advisor- FTC at Defy Appliances
- View Jobs in Manufacturing / Production / FMCG / View Jobs at Defy Appliances
Posted: Apr 10, 2026

Deadline: Apr 22, 2026
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Defy Appliances (Pty) Ltd is Southern Africa’s largest manufacturer and distributor of major domestic appliances. The company markets its products under the Defy brand and offers the consumer a full range of kitchen, laundry and small domestic appliances. Established in 1905, Defy made its debut by manufacturing the first electric stove in South Africa. I...
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Call Centre Service Advisor- FTC
- Job Type Contract
- Qualification Matric
- Experience 1 year
- Location Gauteng
- Job Field Customer Care
Job Description

KEY RESPONSIBILITIES:
- Liaising telephonically/written with customers and retailers
- Solving customer education calls by providing technical product knowledge by performing ‘First-line support’
- Ensuring service targets are met – KPI’s
- Daily Sirius system management and Amazon Telephony system
- Ensuring customer satisfaction rate according to the company standards
- Reporting on all outstanding calls
- Attending and solving of customer queries via Service Manager, internet and from retail stores
MINIMUM REQUIREMENTS:
- Matric
- 1 Year Call Centre Experience
- Good communication skills
- Must be able to speak English fluently
Closing Date 14 April 2026
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Method of Application

Interested and qualified? Go to Defy Appliances on defy1.simplify.hr to apply

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Call Centre Service Advisor- FTC at Defy Appliances

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Call Centre Service Advisor- FTC at Defy Appliances

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