Vacant Positions at Defy Appliances

Job Description

KEY RESPONSIBILITIES: 

Month-End and Financial Reporting

• Prepare and process month-end journals
• Complete month-end forms and reporting requirements
• Perform balance sheet reconciliations and account reviews
• Clear control and connection accounts
• Maintain accurate financial records and supporting documentation
• Respond to audit queries and assist with Annual Financial Statement (AFS) preparation

Lease and IFRS Accounting

• Maintain IFRS rental schedules and process additions, changes, and terminations
• Clear IFRS lease-related accounts
• Keep track of lease movements and maintain lease checklists

Reconciliations and Compliance

• Perform intercompany invoicing and reconciliations
• Monitor and reconcile payroll uploads and related transactions
• Track fixed asset register and ensure accurate record keeping
• Ensure compliance with company policies and accounting standards

Operational and Reporting Support

• Prepare cost center reports and analyze departmental spend
• Monitor company operating expenditure (Opex)
• Compile and submit required schedules (e.g., vehicle finance, insurance, and travel schedules)
• Perform invoice verification and track supplier invoices
• Ensure travel claims are submitted and processed
• Support budget preparation and uploads

Regional and Project Support

• Support Defy East Africa financial reporting and management accounts
• Prepare and submit required financial reports within set timelines
• Assist with tax-related reporting requirements, including Kenya tax computations
• Provide financial support for Project E tax incentive requirements

General Responsibilities

• Manage internal finance-related queries
• Assist team members with reconciliations and matching processes (e.g., GRIR matching)
• Perform ad hoc finance and administrative tasks as required
• Maintain confidentiality of financial information and company records

MINIMUM REQUIREMENTS:

• Diploma or Degree in Accounting, Finance, or related field
• Minimum 1–5 years’ experience in a finance or accounting environment
• Strong understanding of accounting principles and financial reporting processes
• Experience with reconciliations, journals, and month-end procedures
• Knowledge of IFRS, particularly lease accounting (advantageous)
• Proficiency in Microsoft Excel and financial systems (e.g., SAP or similar ERP systems)

Closing Date 13 April 2026

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Job Description

KEY RESPONSIBILITIES:

• Receives, inspects and pack spares in correct bin locations
• Quantity and condition of spares is checked at the point of receiving
• Queries to suppliers raised and timeously closed off
• Picks spares as per picking list supplied for branches, sales, AP orders.
• Quantity and condition of spares picked is accurately checked.
• Packs spares as per Company specifications
• Dispatches spares as per instructions on picking lists
• Conducts stock counts as per Company procedures (Daily, Monthly)
• Ensures stocks are correct and available at all times, advises Spares Advisor/Manager accordingly
• Presents stocks for audits/stock counts as required
• Housekeeping
• Maintaining bin accuracy and consolidating stock as required
• Enters all spares received/dispatched onto spares system
• Record keeping, i.e. completion and filing of required documentation (POD’s, IBST’s, waybills)
• Attending to branch queries and supplier queries
• Assist Technicians/Contractor with part numbers etc
• System maintenance
• Adhoc tasks related to warehousing and administration as required by spares Associate/ Lead / Manager.

 MINIMUM REQUIREMENTS

• A minimum of Grade 12 with proven experience in a spares or similar environment.
• Be able to work proficiently with figures.
• Good communication skills and computer literacy (esp SAP/WMS and Microsoft office)
• A valid forklift, Reach Truck & or Order Picker driver's license will be a definite advantage.

Closing Date 13 April 2026

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PURPOSE OF THE JOB:  

• To coordinate a section of the service function efficiently in order to provide superior after sales service to dealers, customers and the sales department in line with regional and national objectives.

KEY RESPONSIBILITIES:  

• Manage the service function effectively to achieve agreed service and sales objectives.
• Ensure achievement of Field KPI targets set by GCC, including but not limited to NPS, First-Time Fix (FTF), and Turnaround Time (TAT).
• Monitor service performance and implement corrective actions where required.
• Authorize and control service partner job allocations and related expenses.
• Monitor and control the usage and operating costs of company vehicles.
• Manage spares usage to minimize waste and ensure optimal stock availability.
• Drive additional sales opportunities through service partners.
• Act as the key liaison between field technicians and the Quality Assurance team.
• Provide accurate and timely field feedback to support continuous product quality improvement.
• Identify recurring issues and collaborate with QA to reduce repeat failures.
• Provide ongoing product knowledge and technical training to service advisors and service partners/technicians.
• Support performance management and skills development of field staff.
• Recruit, onboard, and replace agents and contractors as required to ensure operational continuity

MINIMUM REQUIREMENTS:

• Applicants should have a qualified artisan certificate and or BSC degree (Mechanical /Electrical engineering)/
• Qualified Artisans in possession of an appropriate trade test certificate with a Minimum of N.T.C. 3 or equivalent.
• At least 5 years in a supervisory/managerial position

Closing Date 14 April 2026

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Job Description

KEY RESPONSIBILITIES: 

• Liaising telephonically/written with customers and retailers
• Solving customer education calls by providing technical product knowledge by performing ‘First-line support’
• Ensuring service targets are met – KPI’s
• Daily Sirius system management and Amazon Telephony system
• Ensuring customer satisfaction rate according to the company standards
• Reporting on all outstanding calls
• Attending and solving of customer queries via Service Manager, internet and from retail stores

MINIMUM REQUIREMENTS:

• Matric
• 1 Year Call Centre Experience
• Good communication skills
• Must be able to speak English fluently

Closing Date 14 April 2026

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Job Description

KEY RESPONSIBILITIES

• Effective management of the Plastic department, which includes the management of Supervisors, Setters, Mold changers, Process controllers and Machine operators.
• Ensuring that Plastic department is effectively producing all components and supplying CF, Fridge and SBS lines in time and in good quality.
• Making most efficient utilization of the available sources for production.
• Building team spirit among the workforce and motivating by means of personal involvement so that production levels are achieved and maintained.
• Trouble-shoot and adjust molding parameters to maintain quality and maximum product output.
• Minimizing cost (scrap, over production, waste, idle, overtime, etc.) and maximizing profit
• Perform work to comply with the company’s safety standards
• To supervise subordinates and achieve scheduled production targets to the required quality standards.
• Ensure regrind material reduction by enforcing usage on non-critical components.
• Reducing Mold change and setup time.

MINIMUM REQUIREMENTS

• Injection molding Advanced qualification and or a N4, T4 electrical / mechanical (Optional)
• Computer Literate (Microsoft office, SAP) and be able to analyze data for production improvements.
• 5 years’ experience with plastics injection molding setting/mold changes and extrusion.
• Must be able to read, write and speak English.
• Good communication skills and proven leadership qualities
• Adapt to changes in higher production volumes

 Closing Date 22 April 2026

go to method of application »

PURPOSE OF THE JOB:  

• To coordinate a section of the service function efficiently in order to provide superior after sales service to dealers, customers and the sales department in line with regional and national objectives.

KEY RESPONSIBILITIES:  

• Manage the service function effectively to achieve agreed service and sales objectives.
• Ensure achievement of Field KPI targets set by GCC, including but not limited to NPS, First-Time Fix (FTF), and Turnaround Time (TAT).
• Monitor service performance and implement corrective actions where required.
• Authorize and control service partner job allocations and related expenses.
• Monitor and control the usage and operating costs of company vehicles.
• Manage spares usage to minimize waste and ensure optimal stock availability.
• Drive additional sales opportunities through service partners.
• Act as the key liaison between field technicians and the Quality Assurance team.
• Provide accurate and timely field feedback to support continuous product quality improvement.
• Identify recurring issues and collaborate with QA to reduce repeat failures.
• Provide ongoing product knowledge and technical training to service advisors and service partners/technicians.
• Support performance management and skills development of field staff.
• Recruit, onboard, and replace agents and contractors as required to ensure operational continuity

MINIMUM REQUIREMENTS:

• Applicants should have a qualified artisan certificate and or BSC degree (Mechanical /Electrical engineering)/
• Qualified Artisans in possession of an appropriate trade test certificate with a Minimum of N.T.C. 3 or equivalent.
• At least 5 years in a supervisory/managerial position

Closing Date 14 April 2026

go to method of application »

Job Description

KEY RESPONSIBILITIES: 

• Liaising telephonically/written with customers and retailers
• Solving customer education calls by providing technical product knowledge by performing ‘First-line support’
• Ensuring service targets are met – KPI’s
• Daily Sirius system management and Amazon Telephony system
• Ensuring customer satisfaction rate according to the company standards
• Reporting on all outstanding calls
• Attending and solving of customer queries via Service Manager, internet and from retail stores

MINIMUM REQUIREMENTS:

• Matric
• 1 Year Call Centre Experience
• Good communication skills
• Must be able to speak English fluently

Closing Date 14 April 2026

go to method of application »

Job Description

KEY RESPONSIBILITIES

• Effective management of the Plastic department, which includes the management of Supervisors, Setters, Mold changers, Process controllers and Machine operators.
• Ensuring that Plastic department is effectively producing all components and supplying CF, Fridge and SBS lines in time and in good quality.
• Making most efficient utilization of the available sources for production.
• Building team spirit among the workforce and motivating by means of personal involvement so that production levels are achieved and maintained.
• Trouble-shoot and adjust molding parameters to maintain quality and maximum product output.
• Minimizing cost (scrap, over production, waste, idle, overtime, etc.) and maximizing profit
• Perform work to comply with the company’s safety standards
• To supervise subordinates and achieve scheduled production targets to the required quality standards.
• Ensure regrind material reduction by enforcing usage on non-critical components.
• Reducing Mold change and setup time.

MINIMUM REQUIREMENTS

• Injection molding Advanced qualification and or a N4, T4 electrical / mechanical (Optional)
• Computer Literate (Microsoft office, SAP) and be able to analyze data for production improvements.
• 5 years’ experience with plastics injection molding setting/mold changes and extrusion.
• Must be able to read, write and speak English.
• Good communication skills and proven leadership qualities
• Adapt to changes in higher production volumes

 Closing Date 22 April 2026