Call Centre Supervisor at Shoprite Group of Companies

Job Objectives

• Collaborate with Project Team to determine the type of fixtures and fittings required for the project.
• Order fixtures and fittings from suppliers and ensure that they are delivered on time.
• Conduct site visits where needed.
• Prepare cost estimates for the installation of fixtures and fittings. 
• Ensure that all fixtures and fittings are installed according to the agreed-upon specifications and comply with building codes and regulations.
• Troubleshoot any issues that arise during installation and make necessary adjustments.
• Perform quality control tests to ensure that fixtures and fittings are functioning properly before the project is completed.
• Support the team with diary management and coordinating travel and scheduling of meetings and appointments.
• Maintain the divisional SharePoint site.
• Enforce naming conventions, document formatting etc. on the Fixtures, Fittings and Equipment.
• Support the team with day-to-day tasks, overflow of responsibilities and coordinating projects and activities as requested.

Qualifications

• Matric or Grade12 certification (essential).
• National Diploma in Communications, Business or related field (preferred).

Experience

• +4 years’ experience in Call Centre Supervisor role or equivalent (essential).