Trending Jobs at Shoprite Group of Companies

Job Objectives

Network and uncover viable business development opportunities 

• Investigate the viability of current old properties and buildings.
• Investigate open space and empty properties where developments can take place.
• Investigate the state and condition of old shops that need to be refurbished.
• Investigate leads from contacts and determine its viability.
• Liaise and network with property owners, developers and agents for business development leads.
• Proactively evaluate competitor and market activities for emerging opportunities, define potential risks or constraints and propose best options in the interest of the Group.

Research new properties to be used for business development purposes in order to minimise risk

• Research new properties thoroughly that are to be used for business development purposes, ensuring all potential risks are proactively mitigated.
• Investigate all aspects related to the development, viability and profitability of shopping centres and areas including the position and status, business rights, zoning and title limitations. 
• Liaise with market researchers to establish turnover rates for the shopping centre and area.
• Anticipate and investigate any other detail that might affect future viability and profitability.
• Proactively pursue viable business opportunities in assigned portfolio and make recommendations where opportunities exist within the broader property function.
• Keep abreast of the latest trends and developments in the assigned portfolio and continually identify ways to add value to own portfolio and the broader property function. 

Provide a persuasive and solid business case of business development projects

• Consolidate all research data and provide actionable insights that enables operational management teams to make informed business decisions. 
• Present and communicate findings to the operational management team to enable them to conduct proper viability studies (ROI).
• Provide comprehensive feedback on any questions related to property.
• Conduct additional research on the property based on the operational team’s feedback or queries.
• Play an active role in any required team, departmental and corporate project and planning processes.

Negotiate optimal lease agreement to the benefit of the Group

• Communicate constantly with the property owner, developer, and/or agent, ensuring a high level of consistency and value delivery within the portfolio.
• Negotiate on and ensure optimal lease agreements (e.g.: CPI increase, amount per square metre etc.).
• Obtain Board resolution before making a final offer to the landlord.
• Sign the final offer with the landlord, and record the agreement.
• Collaborate with the operational management team on any redevelopments or refurbishing required.

Team Mentoring and Support

• Support and/or mentor new and emerging team members in understanding and embedding sound property standards and business practices in their respective areas. 
• Provide specialist expertise to the team and cross-functional partners as required, supporting with complex problems and guiding on business standards. 

Qualifications

• Degree in Finance, Property Studies, Business, Legal, Town Planning or a related field - (essential)

Experience

• +4 years’ experience in a similar capacity or role, managing a sizeable portfolio along with demonstrable experience in property development, property scouting and business expansion – (essential). 
• Experience in the commercial property market – (essential).
• Knowledge of contract law principles – (essential).
• Ability to travel extensively and at short notice as per operational requirements - (essential).
• Strong proficiency with MS Office 365 - (essential)

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Job Objectives

• Enable team to have rotational, experiential learning exposures
• Manage customer experience and engagement
• Supermarket people leadership, development, management and administration
• Maintaining service levels and operational standards
• Supermarket P&L management and reporting
• Supermarket expense management and control
• Supermarket merchandising, pricing and promotional activity
• Supermarket stock availability, quality, rotation and loss prevention (money and stock)
• Supermarket housekeeping and compliance with health & safety, food safety and supermarket operational company policy and procedures
• Develop comprehensive retail management knowledge to ensure optimal operational standards and highest levels of service excellence

Qualifications

Essential:

• Matric/Grade 12 or equivalent

Desirable:

• Retail-related tertiary qualification

Experience

• Minimum 1 year experience in a retail environment with exposure to the Supermarket systems and procedures
• FMCG experience within a retail outlet

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Job Objectives

• Stock control
• Dispensing (under supervision of a pharmacist)
• Administration
• Housekeeping
• Frontshop service

Qualifications

Essential:

• Qualified as a Post Basic Pharmacist Assistant.
• Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.

Experience

• Two years+ experience working in a similar role.

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Job Objectives

Employee Centric Delivery

• Providing input into the People strategy for the Division and specific region and ensuring effective implementation plans.
• Driving People operational planning as input into the divisional and regional operational plans.
• Executing against the Divisional People Roadmap.
• Delivering end-to-end People services and solutions to the business, including the facilitation and resolution of industrial relations related matters.
• Guiding and coaching the team on People practices, policies and procedures and managing escalations from within the region. Staying abreast of new developments within the People team to ensure that the region is aligned and aware of People service and solution capabilities and offerings.
• Collaborating with the broader People team to enable provision of services and solutions.
• Driving the implementation of People projects and/or new People initiatives in the division,inclusive of all employee enablement and optimisation initiatives.
• Consolidating workforce capability and capacity requirements and developing the workforce plan and structural requirements for business.
• Together with the Divisional People Partner and Recruitment Consultant, overseeing the sourcing, recruitment and onboarding for the region (in alignment with the People Solutions and Services Teams).
• Together with the Divisional People Partner and in conjunction with People Solutions and Services Teams, overseeing and tracking career management and succession planning for the Region (Workplace Skills Plan).
• Managing the regional execution of talent management (including performance management, learning and development) for the business and associated budgeting and administration.
• Managing People data and trends within the region in order to diagnose people issues and to provide insight into recommending effective solutions for the business in collaboration with the People team.
• Providing guidance and People advisory services to leadership within the region and aligning change priorities and agenda’s to align People and regional objectives and timelines.
• Providing holistic People support to the region by delivering on the full People value chain and employee life cycle. Supporting the Region on various workforce management, scheduling, time and attendance and other People wellness and health and safety activities to ensure the overall wellbeing and operational efficiency of the region.

People (Self, Team & Organisational)

• Facilitating various People activities, operations and administration within the region to enable
  optimal productivity and engagement.
• Managing employee engagement initiatives for the region.
• Managing employee wellness initiatives in the business region.
• Co-creating People solutions with the region to ensure that all individual, team and organisational imperatives are aligned.

Financial, Reporting & BI

• Developing the regional People budget as input into the business operational budget and or the People Partner budget within the People structures.
• Managing People related costs and financial compliance as applicable for the region.
• Taking accountability for all People related data and system inputs for the region including the accuracy of organisational structures, reporting lines, location and other People data attributes.
• Driving the use of data to empower People related decision-making and sharing both traditional People metrics and new People insights with the region.

Governance & Compliance 

• Managing adherence to People governance structures, policies, processes, frameworks and procedures for the region.
• Implementing People governance, structures, policies, processes, procedures and frameworks within the region.
• Managing the identification and mitigation of key People risks for the region in conjunction with Operations teams. Accountable for the delivery of a regional People Risk Plan.

Future-Fit

• Overseeing the implementation of change initiatives in order to drive adoption of change.
• Managing the identification of relevant technology requirements for the People function in the region to enable a seamless employee experience.
• Managing opportunities for continuous improvement in regional People processes in conjunction with the Divisional People Partner, People Solutions and Services team. 

Qualifications

Essential

• Degree in Human Resources or equivalent

Essential

• +3 years in an HR Business Partnering or equivalent role, driving HR delivery of frameworks, policies, procedures and guidelines and managing HR service delivery.
• Demonstrable knowledge of HR practices within the FMCG, retail sector, applying the principles of optimum capability and capacity planning in a retail orientated environment.
• Exposure to statutory requirements, applying and monitoring relevant laws, regulations and best practices as they relate to HR in the specific operational context. Knowledge of HR policies, procedures, legislation and regulations.
• A sound understanding of diversity and inclusion concepts and processes and the link between employment equity and good HR practices.
• We value practical learning experiences, in the event that a candidate does not have a degree, demonstrable relevant experience will be considered. A proven track record of strong generalist HR delivery executing the tactical aspects of HR delivery in a retail environment.

Desirable

• Experience within the FMCG, retail sector or similar.

Experience

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Job Objectives

Brand Strategy & Development

• Develop, implement and manage the annual brand strategy for OK Franchise in alignment with national marketing goals.
• Shape brand positioning, architecture, and visual identity across all customer-facing platforms.
• Support the launch of new business ventures and store formats by developing brand strategy, naming, and positioning frameworks.
• Ensure the brand remains relevant and differentiated through continuous innovation and market responsiveness.
• Translate strategic business goals into integrated marketing communication plans.

Marketing Campaign Management

• Lead the development and rollout of 360° marketing campaigns across ATL, BTL, digital, social media, and in-store channels.
• Ensure that promotional campaigns are designed to drive traffic, increase basket size, and build customer loyalty.
• Partner with internal stakeholders, creative agencies, production teams, and media buyers to execute campaigns on time and within budget.
• Develop seasonal promotional calendars and coordinate execution across all touchpoints.
• Oversee the integration of Count On! Card loyalty program into key campaigns and customer journeys.

Digital & Social Media Leadership

• Oversee the social media strategy and ensure a cohesive digital brand presence that reflects campaign priorities and customer engagement goals.
• Monitor performance across platforms and optimize content and media mix accordingly.
• Guide content creation, paid media management, and influencer engagement as part of broader digital efforts.
• Ensure digital platforms support promotional goals, store-level communications, and franchisee participation.

Market & Customer Insight

• Commission and analyse customer and market research to guide campaign messaging, media selection, and store-level targeting.
• Stay abreast of shopper trends, regional differences, and customer preferences across different franchise formats and territories.
• Maintain a close watch on competitive activity, category dynamics, and retail innovations to keep OK Franchise top-of-mind and ahead of the curve.

Stakeholder & Franchisee Engagement

• Build strong relationships with franchisees, supporting their participation in campaigns while offering tools to drive local execution.
• Partner with Buying, Operations, PR/CSI, and Finance teams to ensure campaign alignment and performance tracking.
• Collaborate with internal creative and external agencies to deliver high-impact communication and branding materials.
• Act as a brand ambassador within the business, championing brand consistency, customer focus, and marketing innovation.

Budget & Performance Management

• Manage the end-to-end marketing budget for OK Franchise, including planning, tracking, forecasting, and reporting.
• Ensure efficient use of marketing funds across channels and campaigns, with a focus on ROI and cost-effectiveness.
• Provide monthly marketing reports and contribute to financial reviews and performance updates.
• Measure campaign effectiveness using data analytics, sales performance, and post-campaign analysis.

 Team & People Leadership

• Lead and mentor team members. promoting a collaborative and high-performance culture.
• Drive the marketing team’s contribution to the overall “people agenda” including learning, development, and engagement.
• Model proactive and positive leadership in line with the values of the Shoprite Group.

Qualifications

• Degree in Marketing, Brand Management, Communications, or related field. (essential)
• Postgraduate Degree (preferred)

Experience

• 5+ years’ experience in brand or marketing management within a retail, FMCG, or franchised environment environment with advanced knowledge and experience with complex project delivery success – (essential). 
• Solid experience building and good relationships including Executive level stakeholders – (essential).
• Proven track record of developing and executing successful integrated marketing campaigns.
• Experience managing external agencies and internal cross-functional teams.
• Familiarity with marketing across diverse African markets is advantageous.

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Job Objectives

• To ensure that sales and profit is generated
• Maximum utilisation of labour within budget guidelines management
• Sound application of industrial relations practices within regions management
• Staff competency level management
• Staff availability as determined by sales demands management
• Personnel administration standards compliance management

Qualifications
Essential

• Degree in Human Resource Management or Labour Legislation (or relevant qualification)

Experience
Essential

• Generalist HR experience
• Strong IR/CCMA experience 
• Shoprite Store experience together with HR experience Desirable
• HR experience in a retail environment

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Job Objectives

Our ideal candidate will be adept at

• Managing sales performance of the branch
• Controlling all stock management functions within the branch
• Manage all branch staff effectively
• Provide excellent customer service
• Control all cash management activities within the branch
• Report on all branch activities and relevant data
• Contribute meaningfully towards the regional budgeting process
• Implement daily management controls.
• People Management & Training

Qualifications

• Matric essential
• Retail Management Diploma would be a serious advantage

Experience

• Proven Retail Furniture environment experience - 3 year minimum
• People Management Experience - 3 years minimum
• Managing successful teams of Sales Representatives - 3 years minimum

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Job Objectives

• Support customer interactions across various channels (including voice, email, chat, social media, etc.). 
• Answer and resolve customer interactions timeously to drive a First Contact Resolution (FCR) culture, by being knowledgeable and able to troubleshoot effectively.
• Responsible to continually contribute towards a culture of excellence and innovation.
• Own and manage all non-FCR interactions by escalating it to the relevant Resolution Owner, gaining feedback and relaying the information back to the customer. 
• Remains knowledgeable of performance requirements, brands, products, programmes and process documentation. 
• Ensure necessary systems are updated accordingly. 
• Provide accurate, valid, and complete information to customers. 
• Ensure all Service Level Agreements are adhered to and strive to meet set KPI targets.
• Take the necessary steps to drive up customer retention. 
• Ensure all set Shoprite standards, policies and procedures are followed. 
• Proactively seek ways to continuously improve the customer experience.

Qualifications

• Grade 12 / Matric – (essential).
• NQF level 4, Post matric qualification – (preferred).

Experience

• +1 years in a Customer Service environment in a similar role, with the ability, knowledge and skills in providing excellent customer service support – (essential).

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Job Objectives

• Delivering high quality customer service and continually contributing towards a culture of customer service excellence – being passionate about the customer experience!
• Managing all incoming calls and communicating clearly with our customers, providing support pertaining to questions, resolution of any emerging problems and product / service information with accuracy.
• Being proactive to urgent/emergency situations in accordance with product/service guidelines.
• Providing timely escalation of requests and updating our customers on the progress of resolution.
• Remaining knowledgeable of performance requirements, brands, products, campaigns, and process documentation – being passionate about your own development!
• Ensuring all service level goals are understood and achieved.
• Taking the necessary steps to drive up customer retention. 
• Following all set Shoprite standards, policies and procedures and providing input when something is not working as well as it should. 
• Proactively seeking ways to continuously improve the customer experience.
• Taking initiative and assist teammates in need, where possible (example: with knowledge transfer or language barrier with customer).
• Supporting other responsibilities that may be assigned from time to time.

Qualifications
Essential

• Grade 12 / Matric

Beneficial

• Degree/Diploma or Courses in Communications or a related field.

Experience
Essential

• +5 years’ experience in a Customer Services environment or similar role.

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Job Objectives

Product range and line determination

• Ensure first place in the market by maintaining price competitiveness
• Ensure a comprehensive coverage of categories through effective range rationalisation, aligned to strategy and brand logic.
• Maintain effective administration (across all areas)

Product pricing administration

• Maintain competitiveness in cost and selling prices
• Base price objectives on knowledge of market prices, current trends and/or market leaders
• Effectively utilise negotiation to achieve pricing objectives
• Ensure confidentiality is maintained regarding sensitive information

Advertising and promotions management

• Selection of lines and management of price points
• Continuously track competitor pricing
• Ensure availability of stock at suppliers
• Timeously supply information to Marketing

Resolve stock level issues in stores and distribution centres

• Remain up to date with price movements and shortages in order to proactively advise the distribution centres

International sourcing

• Identify potential gaps and international trends in order to source profitable products
• Manage the end-to-end supply chain process
• Determine merchandising layout that is practical and reflective of consumer patterns

Qualifications
Essential

• Degree or Diploma in Business, Sales, Marketing, Supply Chain, or a related field.

Experience
Essential

• +2 years’ experience in a buying role, with demonstrable experience executing all aspects of the buying process for a private label and imports products category in a large retail organisation.
• Demonstrable experience with sourcing and supplier management along with complex vendor / supplier negotiations.

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Job Objectives

• Ensure correct cost is loaded on DC to enable the Planner to order stock.
• Determine / extrapolate the correct pricing for different units of measure so that the correct pack size, cost and unit sale price on supplier vendor number are accurately loaded.
• Quality check cost and sales price loading after Buyers and Planners set up clusters (group per brand and store size / layout module), immediately correcting any errors identified.
• Capture and load retail prices ensuring a high degree of accuracy and meticulousness.
• Timeously resolve store queries raised as incidents (e.g., DC mispicks, supplier barcode irregularities) and range / derange as appropriate.
• Facilitate and support Checkline with consumer queries, (e.g., stock availability and placing orders), arranging IBTs as required.
• Maintain accurate, timeous loading of newly listed products on SAP Buying as approved by the Buyer.
• Inform DC Planner of new products and provide them with ties and highs as provided by supplier listing form / master data.
• Set flags on system to range/list products at store level.
• Liaise with Replenishers to ensure orders are placed and to relay Buyers’ delivery dates.
• Timeously capture deranging and mark downs.
• De/link items from DC after items have been discontinued from supplier/no longer viable for exports.
• Maintain up-to-date and accurate filing of invoices, costing documents, new article forms, and update documents per supplier.
• Generate comprehensive reports for appropriate actioning and reviews by the Buyer.
• Monitor and track progress and performance against KPI’s and proactively resolve issues or escalate to Buyer as required.

Qualifications
Essential

• Grade 12 certificate

Experience
Essential

• +1 years’ experience in a similar capacity or role, executing administrative functions and support related to the buying or planning process.

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Job Objectives

• Collaborate with Project Team to determine the type of fixtures and fittings required for the project.
• Order fixtures and fittings from suppliers and ensure that they are delivered on time.
• Conduct site visits where needed.
• Prepare cost estimates for the installation of fixtures and fittings. 
• Ensure that all fixtures and fittings are installed according to the agreed-upon specifications and comply with building codes and regulations.
• Troubleshoot any issues that arise during installation and make necessary adjustments.
• Perform quality control tests to ensure that fixtures and fittings are functioning properly before the project is completed.
• Support the team with diary management and coordinating travel and scheduling of meetings and appointments.
• Maintain the divisional SharePoint site.
• Enforce naming conventions, document formatting etc. on the Fixtures, Fittings and Equipment.
• Support the team with day-to-day tasks, overflow of responsibilities and coordinating projects and activities as requested.

Qualifications

• Matric or Grade12 certification (essential).
• National Diploma in Communications, Business or related field (preferred).

Experience

• +4 years’ experience in Call Centre Supervisor role or equivalent (essential).

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Job Objectives

• To maximise profitability and sustainable development of the retail operations of specifically the Furniture Division in collaboration with the Regional Admin Manager and OPS Managers by creating an optimal environment through;  
• Operationalising tactical plans for maintaining and improving retail practices and systems used,  
• Supporting, monitoring, co-ordinating and managing the work done by front-shop staff, 
• Meeting and exceeding customer expectations.

Qualifications
Essential;

• Grade 12 or equivalent
• Retail Diploma would be advantageous
• Drivers Licence

Experience
Essential

• (3 years) Branch management in a big store, would be to your advantage.
• Branch management in different stores and regions would be to your advantage.

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Job Objectives

• Handling of payments and balance sales and receipts according to company procedure.
• Be aware of new products and keep your product knowledge up to date.
• Restocking items and organizing the sales floor according to standard operating procedures.
• Regularly conducting price audits to identify and rectify price discrepancies.
• Processing customer payments using the stores's Point of Sale (POS) system.
• Maintaining product knowledge to offer advice and recommendations.
• Stay up to date on all promotions and special offers.
• Maintain visual merchandising standards.
• Conduct proper housekeeping.
• Handle all customer queries timeously and escalate to higher management when necessary.

Qualifications
Essential:

• Grade 12 qualification

Experience
Essential:

• At least 5 months point of sale / till point experience within a retail environment.
• Proven track record in retail sales, including experience working on the sales floor and behind the cash counter.

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Job Objectives

• Stock control
• Dispensing (under supervision of a pharmacist)
• Administration
• Housekeeping
• Frontshop service

Qualifications

Essential:

• Qualified as a Post Basic Pharmacist Assistant.
• Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.

Experience

• Two years+ experience working in a similar role.

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Key Performance Areas include:

INDIVIDUAL

• Dispensing

OPERATING RESULTS ACHIEVED THROUGH DELEGATED TASKS

• Pharmacy administration
• Housekeeping
• Stock control
• Customer service
• Sales
• Compliance
• Marketing campaigns

MANAGEMENT

• Operational work planning.
• Priority setting and scheduling of staff.
• Operational performance monitoring.
• People and enabling capacity management/Resourcing.
• Manage cross-functional relationships e.g. with Prescribers, Suppliers, Head Office, Store manager, and Cash office.
• Resolve escalated operational issues.
• Budget management.

LEADERSHIP

• Developing and tutoring staff, interns, and assistants.
• Motivate and discipline the team.

Qualifications
Essential

• Bachelor of Pharmacy degree/ equivalent qualification.
• Registered as a pharmacist at the South African Pharmacy Council (SAPC).

Desirable

• Registered as a tutor.

Experience
Essential

• Experience in managing staff.
• Experience working in a retail pharmacy environment.

go to method of application »

Job Objectives

• Stock control
• Dispensing (under supervision of a pharmacist)
• Administration
• Housekeeping
• Frontshop service

Qualifications

Essential:

• Qualified as a Post Basic Pharmacist Assistant.
• Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.

Experience

• Two years+ experience working in a similar role.