Call Coordinator / Administrator (iOCO0105) at iOCO

Job Description

• We are seeking a highly organised, detail-oriented, and self-sufficient Call Coordinator Administrator with experience in an IT Service Desk or similar support environment. The successful candidate will demonstrate excellent verbal and written English communication skills, with the ability to engage professionally and effectively with users, resolve queries, and provide a consistently high standard of service. Strong attention to detail, computer literacy, and proficiency in MS Office are essential, together with the ability to work independently and manage multiple priorities in a fast-paced environment.

What you'll do:

• Ticket Management,
• Administration,
• Reporting,
• Quality control,
• SLA Management,
• Direct User communication verbally and written.
• IT Support environment.

Your Expertise:

• 1-2 years of administrative work experiences via Service Desk, Call Coordinating or similar.
• Good communication skills and fluent in English verbally and written.
• Self-sufficient.

Qualifications preferred:

Qualification Essential

• Grade 12
• Soft skills
• Computer and MS Office Literate (Administrative Certificate)
• Good communication skills and fluent in English verbally and written
• Attention to Detail
• Self-sufficient.

Qualifications preferred

• ITIL Foundation V3
• A+
• N+

Other information applicable to the opportunity:

• Contract position
• Location: Sasolburg
• Work environment: Office Building in Sasolburg, floors with access to stairs. 
• Physical demands: Bound to sitting at a desk.
• Travel: Require valid driver’s license and own transport.