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  • Posted: Sep 1, 2023
    Deadline: Not specified
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    Huawei exists to serve customers, whose demands are the driving forces behind our development. We continuously create long-term value for customers by being responsive to their needs and requirements. We measure our work against how much value we bring to customers, because we can only succeed through our customers’ success. Dedication We win custome...
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    CEM Engineer

    Job Description

    • SmartCare CEM (Customer experience Management) platform hardware and software deployment & expansion, 3rd party system integration, system daily maintenance & Issue handling, and customer technical inquiry support.
    • Support CEM use case developmentfor marketing campaign purpose, and help operator to improve service quality, user experience, or DOU / MOU and revenve.
    • Analyse data output report support BA (Business Architect) to present to operator, and then follow up the action and evaluating the campaign results, networkservice quality, or user experience improvements

    Professional Knowledge&Business Skill

    • Have background knowledge of telecommunication (PS Core / CS core /IMS Core).
    • Familiar with SQL Script of Sybase IQ, Hadoop SparksQL and python
    • Familiar with Linux command and shellscript
    • Have Huawei SmartCare CEM (Customer Experience Management) delivery experienceis preferred.

    Method of Application

    Interested and qualified? Go to Huawei Technologies on datalink-za.gtsdata.huawei.com to apply

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