Change Manager - (AD-L6.5) at Zutari

Role responsibilities

• The Change Manager is responsible to lead the change management strategy and execution for digital transformation and other business improvement initiatives across Zutari.

Specifically, the Change Manager is responsible for:

• Developing and executing change management strategies aligned with digital transformation goals, including enterprise system implementations, automation, and process redesign
• Conducting impact assessments to understand how changes affect roles, processes, and structures
• Building and implementing communication and engagement plans to foster stakeholder alignment and support
• Developing training strategies and content to ensure capability building and user adoption
• Establishing feedback mechanisms and change readiness assessments to guide interventions
• Collaborating with project owners to integrate change activities into overall project plans
• Monitoring, measuring, and reporting on change adoption and effectiveness through KPIs and stakeholder feedback
• Coaching senior leaders and managers to help them fulfill their change leadership roles

Minimum requirements

• Bachelor’s degree in Business, Psychology, Communication, or other related field (post graduate degree preferred)
• 5+ years experience in organizational change management, preferably within digital transformation programs
• Experience working in cross-functional project environments (Agile, Lean, or Waterfall methodologies)
• Certification in Change Management (e.g., Prosci, ACMP, APMG)

Skills, and characteristics

• Deep understanding of change management principles, tools, and methodologies
• Strong business acumen and understanding of digital technologies
• Excellent stakeholder engagement, communication, and facilitation skills
• Data-driven mindset with experience in measuring change outcomes
• Strong interpersonal and coaching skills
• Strategic thinking
• Empathy and emotional intelligence
• Resilience and flexibility
• Influencing and negotiation
• Problem solving
• Leadership without authority

Success indicators

• High levels of adoption and usage of new tools and processes
• Reduction in resistance and increased user satisfaction
• Improved business performance related to digital initiatives
• Positive stakeholder feedback and team engagement scores