Change Manager: IT Projects at Baagi Technology

Purpose of the Job

The Change Management Specialist will play a key role in ensuring IT projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change – including changes to business processes, systems, technology, job roles, and organization structures.

The primary responsibility will be creating and implementing change management strategies, to maximize employee adoption, usage and minimize resistance. The Change Management Specialist will work to drive faster adoption, higher ultimate utilization, and greater proficiency of the changes that impact employees in the organization. This will ensure an increase in benefits realization, value creation, ROI, the achievement of results and outcomes.

Key Responsibilities

• Applying a well-structured change management plan, and methodology for any changes on employees caused by projects.
• Developing a change management plan considering the change details and the affected groups.
• Conducting readiness assessments, evaluating results, presenting findings in an easy-to-understand and logical manner.
• Identifying potential employee-side risks and anticipating the resistance and developing specific plans to address or mitigate the concerns.
• Developing a set of targeted and actionable change management plans, which includes communication plan, coaching plan, sponsor roadmap, resistance management plan and training plan.
• Creating and managing measurement systems in order to track utilization, adoption, and proficiency of employee changes.
• Supporting the implementation of plans by business leaders and employee-facing managers.
• Working with project teams in integrating change actions into the actual overall project plan.
• Identifying performance and resistance gaps to execute corrective actions.