Change Manager at Krypton Mining

Main Purpose of Job:

The Change Management Specialist will play a key role in ensuring mining IT projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies for IM plans that maximize employee adoption and usage and minimize resistance. The Change Management Specialist will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.

Desired Qualifications:

• Relevant Tertiary Degree.
• A solid understanding of how people go through a change and the change process; experience with Prosci ADKAR® Model is essential.
• Certified Change Management Professional(CCMP).
• Project Management Qualification (e.g. Prince2 /PMP/ PMBOK) or Agile related training (e.g. SCRUM or equivalent experience).
• Foundation ITIL, other ITIL Certification will be advantageous.
• Business or Management Qualification (advantageous).

Minimum Requirements and Experience:

• 4-5 years’ experience as a change manager on large scale technology projects.
• Experience in change management in the Mining sector.
• Experience with medium to large-scale organizational change efforts.
• Exposure to Operating Models and Risk Models an advantage.

Skills Required:

• Ability to articulate the value proposition for the project and to sell the programme vision to a variety of audiences across all business units.
• Ability to enable changes resulting from the project to be firmly embedded across the designated business units.
• Experience and knowledge of change management principles, methodologies and tools.
• Flexible and adaptable; able to work in ambiguous situations.
• Resilient and tenacious with a propensity to persevere.
• Ability to understand the impact of the project on the organisation and to sufficiently articulate the related changes to the impacted audiences by making use of a variety of change, training and communication interventions suited to each audience group.  
• Ability to communicate tactfully, whilst remaining open and honest, leverage lessons learned and celebrate success.
• Exceptional communication skills – both written and verbal.
• Excellent active listening skills.
• Ability to establish and maintain strong relationships across all stakeholder groups.
• Ability to influence others and move toward a common vision or goal.
• Problem solving and root cause identification skills.
• Must be a team player and able to work collaboratively with and through others.
• Able to conduct meaningful presentations during Sensitisation and Awareness phases.

Key Performance Areas:

• Work with the designated Support stream lead to ensure that the work of the project covers the necessary aspects required to deliver the change anticipated by the Steering Committee and Sponsor.
• Determine and document the Change Management Approach.
• Develop appropriate Change Management AND Communication Strategies and Plans (plans to include a variety of communication channels to create awareness of the programme).
• Apply a structured methodology and lead change management activities for the stream whilst maintaining alignment if more than one change manager is involved on the project.
• Assess the change impact and complete change management assessments (CIAs) per area.
• Develop a Stakeholder Plan.
• Manage and coach a team of Change Agents from the business units, once identified.
• Coach project teams, managers and supervisors on the importance of Change Management.
• Identify, analyse, prepare risk mitigation tactics.
• Identify and manage anticipated resistance through the development of a Resistance Management Plan.
• Support the project design and definition of roles and responsibilities.
• Lead transition management, ensuring that business as usual is maintained during the transition and the changes are effectively integrated into the business.
• Prepare affected business areas and staff for transition to new ways of working and ensure user readiness whilst preparing for post go-live user experience workshops.
• Support communications and manage stakeholders.
• Change admin: Schedule workshops, meetings, send follow-up emails after engagements sessions, etc.
• Track and report on adoption rate.
• Uploading change management documents onto shared team folder.