Chief Corporate Services Officer (Five (5) Year Contract Position) at Limpopo Tourism Agency

ESSENTIAL REQUIREMENTS OF THE POST
Qualification

• Degree in Human Resources, or Business Management, or related field.

Work Experience

• 6 years of progressive management working experience
• Knowledge of leadership and management principles at executive level for public entities
•  Knowledge of all national and provincial legislation applicable to public entities including: employment standards, etc.
•  Knowledge of challenges and opportunities relating to public entities
•  Knowledge of human resources management
•  Knowledge of financial management
•  Knowledge of project management

Skills and competencies

• Adaptability: Demonstrate willingness to be flexible, versatile and tolerant in a changing work environment while maintaining effectiveness and efficiency.
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the Agency. 
• Communicate Effectively: Speak, listen and write in clear, thorough and timely manner using appropriate and effective communication tools and techniques.
•  Creativity/Innovation: Develop new and unique ways to improve operations of the Division and to create new opportunities.
•  Focus on Client Needs: Anticipate, understand, and respond to needs of clients to meet or exceed their expectations within the Agency parameters.
•  Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance effectiveness.
•  Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear, timely decisions in the best interests of the Division.
•  Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities
•  Plan: Determine strategies to move the Division forward, set goals, create and implement actions plans, and evaluate the process and results.
•  Solve Problems: Assess problem situations, identify causes, gather and process information, generate solutions, make recommendations, resolve the problem.
• Think Strategically: Assesses options and actions based on trends and conditions in the environment, and the vision and values of the Agency.

JOB PURPOSE

• To lead and manage the corporate service functions as per the strategic direction set by the Board

DUTIES OF THE POST

Leadership:

•  Participate with the CEO in developing a vision and strategic plan to guide the Division
•  Identify, assess, and inform the CEO of internal and external issues that affect the Division
•  Act as a professional advisor to the CEO on all aspects of the Division's activities
•  Foster effective team work between the CEO and the CCSO and between the CCSO and staff
•  In addition to the CEO, act as a spokesperson for the Division
•  Conduct official correspondence on behalf of the CEO as appropriate and jointly with the CEO when appropriate
• In order to ensure that appropriate leadership is provided to the Division to carry out its business

 Operational Planning and Management:

•  Develop an operational plan which incorporates goals and objectives that work towards the strategic direction of the Division
•  Ensure that the operation of the Division meets the expectations of its clients, Board and Shareholder
•  Oversee the efficient and effective day-to-day operations of the Division
•  Draft policies for the approval of the Board and prepare procedures to implement the Divisional policies; review existing policies on an annual basis and recommend changes to the Board as appropriate
•  Ensure that personnel and client files are securely stored and privacy / confidentiality is maintained
•  Provide technical support to the CEO and Board by preparing Division-specific meeting agenda and supporting materials
• In order to ensure the planning and day to day operational management of the Division

 Programme planning and management:

•  Oversee the planning, implementation and evaluation of the Division's programmes and services
•  Ensure that the programmes and services offered by the Division contribute to the Agency's mission and reflect the priorities of the Board
•  Monitor the day-to-day delivery of the programmes and services of the Division to maintain or improve quality
•  Oversee the planning, implementation, execution and evaluation of special projects
• In order to ensure the overseeing of programmes and projects, and management of implementation

Human resources planning and management:

• Determine staffing requirements for Division and entire Agency, and for programme delivery
• Oversee the implementation of the human resources policies, procedures and practices including the development of job description for all staff
• Establish a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations
•  Recruit, interview and select staff that have the right technical and personal abilities to help further the Division's and Agency’s objectives
•  Ensure that all staff receives an orientation to the Agency and that appropriate training is provided
•  Implement a performance management process for all staff which includes monitoring the performance of staff on an on-going basis and conducting an annual performance review
•  Coach and mentor staff as appropriate to improve performance
•  Discipline staff when necessary using appropriate techniques; release staff when necessary using appropriate and legally defensible procedures
• In order to ensure appropriate planning and management of human resources

 Financial planning and management:

•  Work with staff, CFO, CEO and the Board to prepare a comprehensive budget to secure adequate funding for the operation of the Division
•  Approve expenditures within the authority delegated by the Board or CEO
•  Ensure that sound bookkeeping and accounting procedures are followed
•  Administer the funds of the Division according to the approved budget and monitor the monthly cash flow of the Division
•  Provide the CEO and Board with comprehensive, regular reports on the programme expenditures of the Division
•  Ensure that the Division complies with all public financial legislation
• In order to ensure proper planning and financial management for the Division

 Legal services:

•  Oversee provision of legal advice and opinions
•  Oversee management of litigation services for the Agency
•  Oversee the drafting of service level agreements and other contracts
•  Oversee the making of inputs into legislation affecting the work of the Agency
• In order to ensure the provision of quality legal services to the Agency

 Information and communication technology:

• Oversee the provision of ICT networks and information security services
• Oversee the activities ensuring systems administration
• Oversee activities ensuring the provision and maintenance of ICT hardware, software and applications critical to the business of the Agency
• In order to ensure the provision of ICT services to the Agency

Support services:

• Oversee the provision of records management services
• Oversee the provision of driver-messenger services
• Oversee the provision of reprographic services
• Oversee the provision of facilities management services
• In order to ensure provision of support services to the Agency

Risk management:

• Identify and evaluate the risks to the Division's people (clients, staff, management), property, finances, goodwill, and image and implement measures to control risks
• Ensure that the Agency carries appropriate and adequate insurance coverage for people and assets
• Ensure that the Board and staff understand the terms, conditions and limitations of the insurance coverage
• In order to ensure proper risk mitigation for the Division