The Government Pensions Administration Agency (GPAA) is a government component that reports to the Minister of Finance and administers funds and schemes on behalf of the Government Employees Pension Fund (GEPF), the largest pension fund in Africa. It thus administers the pension affairs of approximately 1,7 million government employees and pensioners, as wel...
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The purpose of the role is: To ensure customer satisfaction and to build suitable business relationship by providing efficient and effective interface between the GEPF and NT’s members, pensioners, employers and Government.
This position will be filled as a permanent position
SALARY : R1 494 900 – R1 787 328 per annum (Level 14), (all-inclusive package) CENTRE : Pretoria Head Office
REQUIREMENTS :
Relevant Degree/BTech in Finance / Business Administration / Management / Public Administration (NQF Level 7 or equivalent qualification with 5 years’ experience at senior Managerial level in financial services, preferable in Employee Benefits, Pension Fund and Retirement Benefits Administration.
Proven track record as a business unit lead. Computer literacy which includes a good working knowledge of Microsoft Office products (Word, Excel and PowerPoint). Knowledge of Benefits Administration. Knowledge of Relevant
Legislative Requirements and GPAA policies and procedures. Knowledge of
Pension Fund Regulations and Rules. Knowledge of Industry.
Knowledge of Compliance Management. Knowledge of Customer Relationship Management (Channel Management).
Knowledge of Programme and Project Management.
Knowledge of Relevant Systems. Service delivery innovation skills.
Programme and project management skills. Strategic capability skills. Client orientation and customer focus skills. Financial Management skills.
People management and empowerment skills. Knowledge management skills.
Problem solving and analysis skills. Change management skills.
Communication skills. Respect. Service Excellence. Integrity. Transparency.
Courtesy. Emotional Intelligence. Team Player.
DUTIES :
The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Ensure the implementation of the Client Service Strategy: Develop and implement and monitor achievement of an effective strategic plan.
Facilitate development, implementation and maintenance of Program policies, procedures, and processes, in accordance with best practice. Negotiate and monitor error management, SLA monitoring, SLA implementation and reporting.
Develop an effective medium term expenditure framework (MTEF) and medium-term strategy framework (MTSF) operating strategy for the Program.
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