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  • Posted: Oct 14, 2020
    Deadline: Not specified
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    Momentum Metropolitan Holdings, formerly MMI Holdings, is a South African-based financial services group was established on 1 Dec 2010, through the merger of Metropolitan and Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk management, employee benefits and reward...
    Read more about this company


    Chief Operating Officer

    Role Purpose


    • Develop, implement and support the efficient day-to-day administrative and operational functioning of the sales, service and distribution (SSD) environment to drive sustainable growth.

    Internal Process

    • Contribute to the development of the business’ strategic policies and plans to deliver on business outcomes.
    • Develop, in conjunction with other senior SSD leaders’ operations plan that aligns to and supports the business’ strategy, goals and objectives.
    • Ensure alignment of sales focus across the business
    • Deliver on service level agreements applicable to clients and internal and external stakeholders to ensure client expectations are managed.
    • Monitor, assess and report on progress with strategy implementation across SSD
    • Optimise and monitor performance of third-party lead sources to ensure efficiencies and financial benefits
    • Recommend, oversee implementation and review strategic plans to achieve the SSD financial and social objectives.
    • Drive and monitor process and system improvements, liaising with project and software development teams on system improvements.
    • Critically evaluate development options for prioritisation.
    • Provide quality reports and presentations within agreed timeframe
    • Develop, in conjunction with other SSD leaders, and implement people capacity plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
    • Develop, recommend and implement updated and new operations policies to continuously improve customer satisfaction and impact.
    • Recommend and positively influence, direct and implement changes to optimise organisational processes, systems, policies and procedures.
    • Develop, implement and monitor service level agreements and delivery thereof aligned to operations strategy.
    • Drive and monitor process improvement and regularly report on progress.
    • Ensure that an effective risk management framework is operationalised.
    • Implement corporate governance, compliance, integrity and ethics policies in multiple practice areas to identify and manage risk exposure liability.
    • Fulfil leadership role as member of the SSD Manco, through maintaining an understanding of issues affecting overall business effectiveness and collaborating towards setting strategic direction.


    • Build and maintain relationships with clients and stakeholders that promote cross delivery practice solutions.
    • Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
    • Engage with key internal and external stakeholders to identify changing client needs and make recommendations to align offerings with client needs.
    • Liaise with the client experience team to embed a client service excellence culture which builds enduring relationships and allows team to provide exceptional client service.
    • Manage the introduction of new channels for client interaction in order to improve client services against service expectations.


    • Be a member of and make positive contributions to Professional Bodies and Stakeholder Groups. Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
    • Develop, implement and manage a People Capability plan that ensures that the function has the human resources and skills required to deliver on the strategy for the short-, medium- and long-term.
    • Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
    • Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
    • Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
    • Identify employee growth in conjunction with other senior SSD leaders and development needs and schedule interventions to enable ongoing development, training and personal growth.
    • Ensure that employees are effectively recognised and rewarded in line with organisational practice and governance set by the REM committee.
    • Encourage innovation, change agility and collaboration within the team.

    Finance & Reporting

    • Implement and compile budgets to minimise expenditure in alignment with tactical delivery plans.
    • Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
    • Create and maintain a library of critical business and financial reports to facilitate tracking against business objectives and provide insights for financial and sales optimisation.
    • Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
    • Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
    • Implement and provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or improper conduct.
    • Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
    • Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.

    Experience and Qualifications

    • Relevant Business Degree - Essential
    • Post-graduate qualification in Finance or Business Management- Essential
    • MBA / CA (SA) - Desirable
    • 10+ years’ experience in the financial services industry (essential)
    • 5 - 8 years’ experience at operational management level (essential)
    • Insurance industry experience (desirable)

    We're looking for someone with

    • Knowledge of people management, risk management, budget and resource development, and strategic planning.
    • Working knowledge of data analysis and performance/operational metrics.
    • Understanding of the investment, health, insurance and financial services industry and legislative requirements
    • Fundamental understanding of the financial advisory industry, the regulatory framework, the advisor and business model trends in the SA operating environment
    • Understanding of the information technology discipline and landscape
    • Understanding of corporate governance principles and practices
    • Problem-solving skills
    • People management skills
    • Negotiation and Influencing skills
    • Business acumen
    • Strategy translation and implementation
    • Business and process optimisation
    • Business improvement
    • Emotional intelligence
    • Communication skills
    • Presentation skills
    • Decision making skills
    • Leadership skills

    Method of Application

    Interested and qualified? Go to Momentum Metropolitan Holdings Limited on to apply

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