CICC Control Room Manager - Nelspruit at Fidelity Services Group

Role Purpose: 

• To lead, manage, and oversee the strategic and operational performance of the Control Room, ensuring full functionality, risk mitigation and  compliance 

Key Responsibilities: 

Operational Control Monitoring  

• Lead and manage day-to-day operations of the Control Room team (Supervisors & Controllers). 
• Ensure all Control Room logs, incidents, and evidence trails are properly maintained. 
• Conduct weekly audits, failure investigations, and platform health checks. 
• Liaise with client representatives, Sector Supervisors and Sector Managers 
• Coordinate training, system upgrades, and integration of new monitoring technologies. 
• Enforce SOP adherence, performance standards, and real-time response protocols. 

Staff Management 

• Ensure SOP adherence and performance standards by conducting SOP Training every three months and keeping a training register for all training conducted with the Control Room 
• The Control Room Manager is responsible for HR Related issues within the Control Room . These are not limited to forwarding of leave forms , sick leave forms and Injury on duty.  
• The Control Room Manager will ensure that all staff members are compliant in terms of PSIRA, Medicals, inductions and weapons competency where applicable 
• Implement Immediate corrective action in the event of non-compliance or Application/Platform failures. 
• Approve shift rosters and authorize critical incident escalations. 
• Zero Tolerance Enforcement - Implement Any disciplinary processes that have been proposed after failures have been identified during post incident debrief analysis