CIM & Quality Executive at Moove Africa

About the Role

• Moove is looking for an experienced professional with strong business acumen and an entrepreneurial attitude to be the Compliance Insurance Maintenance (CIM) & Quality Executive, reporting to the Senior Manager, CIM & Quality: SA, with a dotted line to the Regional Head of CIM & Quality. As a proven result-driven person, the CIM & Quality Executive will be responsible for ensuring vehicle compliance, insurance, and maintenance requirements are in place per local market in order to keep Moove vehicles moving safely.
• The ideal candidate will have good knowledge of fleet operations and maintenance requirements as well as relevant experience working with a Fleet Management System and the supporting fleet compliance systems. The CIM & Quality Executive will be prepared to be fully accountable for the safe & efficient operation of our fleet in full compliance with existing legislation, agreed policy, procedure, practice, and documentation.
• In this role, you will dig deep into understanding the technical and administrative rules and regulations regarding fleet management. If you have a technical background in fleet operations and you want to strengthen your leadership skills and take your career to the next level in a supportive environment and with a company devoted to training successful team members, this is the role for you!

The Opportunity

• We are looking for a CIM & Quality Executive, to assist in enhancing and supporting the compliance requirements of our Fleet in a local market, ensuring that our Fleet is utilised; managed, and maintained in a manner that is above industry standards. The ideal candidate for the role will be someone who has a growing interest to be a fleet telematics expert and who has a good understanding of industry legislative and compliance regulations. They will also have excellent communication, organization; multitasking, and technical skills.

What You’ll be Doing  

• Assist in claims management.
• Analyse risks associated with policies.
• Assist in implementing Insurance ,maintenance and quality procedures.
• Support with regular inspections of the facilities to detect and resolve problems.
• Ensure all department workers adhere to the safety policies and procedures.
• Ensure adherence to health and safety guidelines as well as legal obligations.
• Inspect final output and compare properties to requirements.
• Keep accurate documentation and perform statistical analysis.
• Solicit feedback from customers to assess whether their requirements are met.
• Be on the lookout for opportunities for improvement and develop new efficient procedures.
• Track the progress of the roll-out of fleet in the market in terms of telematics fitment, swag, and overall vehicle readiness for hand over to client
• Ensure that all systems are fully updated with vehicle information and details including but not limited to internal VMS Telematics systems and Uber systems
• Communicate with team members and managers both verbally and written on the progress of Fleet rollout.
• Utilize Google Docs and Sheets in many areas of your work with ease.
• Be service-oriented with a positive attitude, interest in learning, technically savvy, and flexible.
• Ensure that all permits are appropriately actioned on all vehicles and renewed as required in the respective markets.
• Ensure that all regulatory and traffic infringements are assigned to the respective drivers.
• Follow Up daily on cars that are in repairs.
• Ensure that vehicles are inspected and serviced in accordance with OEM and Moove policies
• Ensure that all traffic fines and other driver-related infringements are assigned to the drivers or appropriately deducted
• Daily, weekly, and monthly management reporting
• Adhoc tasks, assignments, investigations, and solutions as required by Management.

What You will need for this position  

• Bachelor’s degree in business administration, facility management or similar field is preferred and experience as quality manager
• Good understanding of insurance management, requirements and dynamics
• Degree in Business Management or equivalent.
• Superior verbal and written communication skills.
• Ability to multitask, meet deadlines, as well as take on additional responsibilities as assigned.
• Technically savvy: Google Suites and databases
• Strong business writing and speaking skills
• Self-starter, ability to work independently and manage priorities effectively
• Attention to Detail.

KPIs that will be measured after you start  

• Claims acceptance %
• Total Loss claims % and TAT
• Vehicle in NPA state during accidents
• TAT for vehicle servicing
• Tracking vehicle ageing and service history
• Finding OES parts solutions in case of parts shortage