Job Vacancies at Moove Africa

About the Role

• Moove is looking for a professional with excellent communication and an entrepreneurial attitude to be the Customer Success Executive, reporting to the City Manager. As a proven result-driven person, the Customer Success Executive must possess a good command of the English Language.
• In this role, you will dig deep into monitoring and compliance that makes the organization more efficient, effective, and amazing. If you've got zeal, some big ideas, and an uncanny knack for compliance, this is the role for you!

The Opportunity

• We are looking for a Customer Success Executive who will be charged with monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders. The ideal candidate for the role will be someone who is skilled in Communication and who is knowledgeable in the use of MS Office Suites and Data Analytics.

What You’ll be Doing

• Driver Behaviour Monitoring (Safety Alerts, Geofence, Excess Mileage, Incidents)
• Enforcement (Immobilisation: Drivers Default and Non-compliance)
• Track Vehicles Daily Status
• Track vehicle maintenance and inspection needs

What You will need for this position  

• Degree in any discipline.
• 4-years experience in customer care/support risk and safety roles.
• Experience in a customer-centric industry is an added advantage.(e.g. Logistics and Transportation)
• Proficient in the use of Microsoft Suites (Excel).
• Ability to manage people.
• The candidate must possess an eye for details.

KPIs that will be measured after you start

• Contact to drivers in case of the critical alerts
• Weekly accident rate
• Weekly apprehension rate.
• Loss of asset
• Weekly issues resolution rate
• Drivers compliance and enforcement

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About the Role

• Moove is looking for an experienced professional with strong business acumen and an entrepreneurial attitude to be the Compliance Insurance Maintenance (CIM) & Quality Executive, reporting to the Senior Manager, CIM & Quality: SA, with a dotted line to the Regional Head of CIM & Quality. As a proven result-driven person, the CIM & Quality Executive will be responsible for ensuring vehicle compliance, insurance, and maintenance requirements are in place per local market in order to keep Moove vehicles moving safely.
• The ideal candidate will have good knowledge of fleet operations and maintenance requirements as well as relevant experience working with a Fleet Management System and the supporting fleet compliance systems. The CIM & Quality Executive will be prepared to be fully accountable for the safe & efficient operation of our fleet in full compliance with existing legislation, agreed policy, procedure, practice, and documentation.
• In this role, you will dig deep into understanding the technical and administrative rules and regulations regarding fleet management. If you have a technical background in fleet operations and you want to strengthen your leadership skills and take your career to the next level in a supportive environment and with a company devoted to training successful team members, this is the role for you!

The Opportunity

• We are looking for a CIM & Quality Executive, to assist in enhancing and supporting the compliance requirements of our Fleet in a local market, ensuring that our Fleet is utilised; managed, and maintained in a manner that is above industry standards. The ideal candidate for the role will be someone who has a growing interest to be a fleet telematics expert and who has a good understanding of industry legislative and compliance regulations. They will also have excellent communication, organization; multitasking, and technical skills.

What You’ll be Doing  

• Assist in claims management.
• Analyse risks associated with policies.
• Assist in implementing Insurance ,maintenance and quality procedures.
• Support with regular inspections of the facilities to detect and resolve problems.
• Ensure all department workers adhere to the safety policies and procedures.
• Ensure adherence to health and safety guidelines as well as legal obligations.
• Inspect final output and compare properties to requirements.
• Keep accurate documentation and perform statistical analysis.
• Solicit feedback from customers to assess whether their requirements are met.
• Be on the lookout for opportunities for improvement and develop new efficient procedures.
• Track the progress of the roll-out of fleet in the market in terms of telematics fitment, swag, and overall vehicle readiness for hand over to client
• Ensure that all systems are fully updated with vehicle information and details including but not limited to internal VMS Telematics systems and Uber systems
• Communicate with team members and managers both verbally and written on the progress of Fleet rollout.
• Utilize Google Docs and Sheets in many areas of your work with ease.
• Be service-oriented with a positive attitude, interest in learning, technically savvy, and flexible.
• Ensure that all permits are appropriately actioned on all vehicles and renewed as required in the respective markets.
• Ensure that all regulatory and traffic infringements are assigned to the respective drivers.
• Follow Up daily on cars that are in repairs.
• Ensure that vehicles are inspected and serviced in accordance with OEM and Moove policies
• Ensure that all traffic fines and other driver-related infringements are assigned to the drivers or appropriately deducted
• Daily, weekly, and monthly management reporting
• Adhoc tasks, assignments, investigations, and solutions as required by Management.

What You will need for this position  

• Bachelor’s degree in business administration, facility management or similar field is preferred and experience as quality manager
• Good understanding of insurance management, requirements and dynamics
• Degree in Business Management or equivalent.
• Superior verbal and written communication skills.
• Ability to multitask, meet deadlines, as well as take on additional responsibilities as assigned.
• Technically savvy: Google Suites and databases
• Strong business writing and speaking skills
• Self-starter, ability to work independently and manage priorities effectively
• Attention to Detail.

KPIs that will be measured after you start  

• Claims acceptance %
• Total Loss claims % and TAT
• Vehicle in NPA state during accidents
• TAT for vehicle servicing
• Tracking vehicle ageing and service history
• Finding OES parts solutions in case of parts shortage