Customer Success Executive (Risk) at Moove Africa

About the Role

• Moove is looking for a professional with excellent communication and an entrepreneurial attitude to be the Customer Success Executive, reporting to the City Manager. As a proven result-driven person, the Customer Success Executive must possess a good command of the English Language.
• In this role, you will dig deep into monitoring and compliance that makes the organization more efficient, effective, and amazing. If you've got zeal, some big ideas, and an uncanny knack for compliance, this is the role for you!

The Opportunity

• We are looking for a Customer Success Executive who will be charged with monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders. The ideal candidate for the role will be someone who is skilled in Communication and who is knowledgeable in the use of MS Office Suites and Data Analytics.

What You’ll be Doing

• Driver Behaviour Monitoring (Safety Alerts, Geofence, Excess Mileage, Incidents)
• Enforcement (Immobilisation: Drivers Default and Non-compliance)
• Track Vehicles Daily Status
• Track vehicle maintenance and inspection needs

What You will need for this position  

• Degree in any discipline.
• 4-years experience in customer care/support risk and safety roles.
• Experience in a customer-centric industry is an added advantage.(e.g. Logistics and Transportation)
• Proficient in the use of Microsoft Suites (Excel).
• Ability to manage people.
• The candidate must possess an eye for details.

KPIs that will be measured after you start

• Contact to drivers in case of the critical alerts
• Weekly accident rate
• Weekly apprehension rate.
• Loss of asset
• Weekly issues resolution rate
• Drivers compliance and enforcement