CIO : NAR at Nedbank

Job Purpose
To get results through leading a portfolio function and by being a trusted confidant whose advice builds long-term portfolio competitiveness and success.To ensure portfolio results through the credibility and flexibility of the function and by instilling best portfolio practices/technology/infrastructure/processes/systems as well as state-of-the-art results and excellence.

Job Responsibilities

• Create a competitive and commercially successful division in the Nedbank context by understanding competitor activity and acting to leverage opportunities.
• Enable successful and strategic project delivery by ensuring project portfolio' are structured for Nedbank strategic alignment and managed for benefits.
• Improve the commercial position of the function year on year.
• Drive business results and strategic intent.
• Strengthen the future competitive position of the function.
• Maximise exposure to new trends and keep competitive in the market.
• Ensure Nedbank IT spend is optimised across the services portfolio and managed for added value.
• Encourage cross organisational cooperation.
• Perform an organisational stewardship role with external audiences, including analysts, media and clients.
• Ensure client service portfolio is reflective of the emerging needs of the client across Nedbank.
• Ensure optimal cross functional service delivery.
• Manage the ongoing commercial client relationship and service experience.
• Influence business strategically by acting as champion and steward of the Nedbank Strategy as well as enabling IT strategy.
• Enhance the value of Nedbank products and services delivered to each client set.
• Act to protect and enhance the reputation of Nedbank.
• Ensure alignment and achievement of strategy and create a completive advantage by translating the Nedbank and Business Unit strategy into a customised Divisional strategy. Develop and introduce a people strategy that will create a culture that drives the Cluster and Nedbank's vision and values.
• Build a high performance team.
• Ensure that the leadership agenda has been embraced by the division/function.
• Manage performance of reports and hold them accountable for managing the performance of their reports .
• Actively build a culture of improvement. Participate in the recruitment and selection of senior staff.
• Optimise performance and motivation.
• Empower team to make decisions and recommend tailored solutions to Business Unit specific problems.
• Ensure the achievement of targets by monitoring implemented Divisional EE and Transformation Plan correcting any deviations.
• Support Nedbank strategy by driving corporate citizenship.
• Develop, implement and measure the effectiveness of a strategy to build a differentiated culture.
• Sustain compliance by ensuring division is governance, risk and regulatory compliant and that regular improvements to policies and processes are implemented.
• Drive effective and efficient service or product delivery.
• Ensure effective and well considered risk mitigation practices are embedded that enable innovation while pro-actively solving for known risks and future scenarios.
• Create a ompetitive advantage through application of best practice in the right places.
• Ensure decisions are made in the best interest of the business.

Key Responsibilities

• Manage the NAR Technology organic budget by leveraging all opportunities to   Lower cost     
• Leverage Human Capital as a sustainable competitive advantage  Implement NAR Technology BCP including associated COVID-19 regulations and measures for the changed environment  KPI's as reported to key stakeholders including Pandemic Steerco / Market crisis committee / NAR Exco /Group Exco / GT
• Manage operations towards excellence (1) Maintain Nedbank Regions (NAR) IT system stability (2) Deliver to organisational compliance requirements
• Influence and support the creation of an optimised model that is scalable and transportable into a pan-African context
• Innovation delivery  deliver on committed NAR project portfolio spend Investigate project portfolio optimisation opportunities in collaboration with NAR (portfolio reshaping) Digitise the client experience / journeys / products / drive digital client engagements

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Master in Business Adminstration , Professional Qualifications/Honours Degree

Essential Certifications

• Formal certification from relevant professional bodies where applicable

Type of Exposure

• Achieved Financial and Business Results
• Achieved Management and Process Results
• Built a high performance culture
• Developed and Implemented Communications Strategy
• Improved Human Resources Business Processes
• Managed Transformation & Innovation Results
• Managed Financial and Business Results
• Supported Transformation, Change and continued Improvement
• Managed stakeholder relationships

Minimum Experience Level

• 4-8 years Executive Management 12-15 years Business Management

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Business principles
• Business terms and definitions
• Capacity planning
• Change management
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• System Development Life cycle(SDLC)
• Service orientated Architecture (SOA)
• IT Risk and security principes
• ITIL
• IT Architecture
• IT Concepts
• Client Service Management

Behavioural Competencies

• Customer Focus
• Establishing Strategic Direction
• Operational Decision Making
• Business Savvy
• Building Talent
• Cultivating Networks and Partnerships
• Driving Execution