Fresh Openings at Nedbank -(30 Positions)

Job Purpose

• To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Job Responsibilities

• Ensure strict adherence to documented processes and procedures in order to maximize the efficacy and efficiency of the Settlements Function's activities.
• Contribute by assessing and enhancing workflow and process efficiencies on a regular basis.
• Internal and external guidelines, as well as regulatory, compliance, and governance requirements, are used to manage applicable operational and settlement risks at specified levels.
• Avoid fines by acting quickly to settle deals and accounts.
• Reduce claims and interest payments as much as possible; 
• Reduce failed transactions and missed deals as much as possible
• Increase the value of the Settlements' services, advice, and solutions to stakeholders
• Maintain service quality as perceived by identified stakeholders, contributing to customer satisfaction in accordance with the SLA mandate.
• The delivery of required reports/management information guarantees that those who require it have visibility into the business sector.
• Ensure that management reports and information are accurate.
• As a custody services provider, contribute to the enhancement and preservation of Ned Settle Services' profile, image, presence, credibility, ethos, and reputation.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree in Financial Management

Minimum Experience Level

• Minimum of 2 years experience in:
• BDA experience
• JSE Broker or CCP experience
• CSDP

Essential Certifications

• JSE Exams

Type of Exposure

• Completing various administrative duties (e.g. answering phones; making copies; filing)
• Managing conflict situations
• Comparing two or more sets of information
• Communicating internally
• Tracking cost against a budget
• Capturing data
• Checking accuracy of reports and records
• Drafting reports
• Managing customer expectations

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business terms and definitions
• Data analysis
• Relevant regulatory knowledge
• Business writing skills
• Product Knowledge
• Relevant system knowledge
• Governance, risk and controls

Behavioural Competencies

• Communication
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work

Advert Closing Date: 25th, March 2022

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Job Purpose

• To drive the preparation and continuous improvement of the group’s annual financial statements and related reports to ensure the group's compliance and adherence to IFRS and other reporting requirements as set by our regulators.

Job Responsibilities

• Drive the group’s annual financial statements preparation process whilst adhering to the set financial timetable. 
• Acting as a subject matter expert by actively participating in the design, preparation, improvement and supervision of the annual financial statements and related processes using the group’s financial reporting automation tool (SAP Disclosure Management). 
• Meet deadlines and targets through prioritising effectively, planning and communicating. 
• Provide financial decision support to business leaders through regular engagements with relevant line management and other teams within Group Financial Control and within the wider group. 
• Collaborate with IFRS Advisory and other subject matter experts to ensure Nedbank’s annual financial statements and related reports remain in compliance with IFRS and reflect our commitment to remain an industry leader in market disclosure. 
• Provide pro-active, meaningful recommendations, explanations and highlight areas of concerns or anomalies by analysing and interrogating financial information. 
• Evaluate financial statements and set appropriate guidelines and procedures to ensure regulatory compliance. 
• Cooperate with internal and external auditors by supplying the required financial information timeously 
• Drive the management and close out of internal and external audit queries and comments on the annual financial statements through collaboration with note owners and subject matter experts. 
• Share knowledge and industry trends with functional teams and relevant stakeholders during formal and informal interaction. 
• Obtain buy-in for developing new or enhanced processes (ie, operational processes) that will improve the functioning of business units by highlighting benefits in support of the implementation of recommendations. 
• Understand and meet stakeholders’ requirements through ongoing engagement. 
• Assist in the achievement of group collaboration initiatives by identifying opportunities to create beneficial partnerships and synergies. 
• Maintain high standards of analysis and reporting within defined timeframes by planning, organising, and monitoring workflow. 
• Achieve business objectives within a specific timeframe by scheduling and coordinating activities and identifying appropriate resources to perform these activities. 
• Manage defined risks in the finance function and risk categories at targeted levels by adhering to guidelines, policies, procedures, and governance requirements. 
• Identify training courses and career progression for self through input and feedback from management. 
• Ensure all personal development plan activities are completed within specified timeframes. 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (staff surveys, etc.). 
• Participate and support corporate responsibility initiatives for the achievement of business strategy.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BCom Degree (Accounting)
• CA (SA)

Type of Exposure

• Writing business proposals Excellent verbal and written communications" "Working with a group to identify alternative solutions to a problem
• Checking accuracy of reports and rec
• Managing conflict situations
• Drafting reports
• Sharing information in different ways to increase internal stakeholders understanding
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Analysing and Comparing two or more sets of information
• Managing customer expectations
• Communicating internally
• Tracking cost against a budget Capturing data
• Tracking cost against a budget
• Interacting with diverse people
• Interacting with external customers
• Working in a fast passed environment
• Working in a team
• Working with spreadsheets

Minimum Experience Level

• 5 years in financial management and, or financial reporting, preferably in the financial services industry.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business principles
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Microsoft Excel
• Microsoft Powerpoint
• Nedbank culture
• Cluster Specific Operational Knowledge
• Relevant Nedbank Human Resources policies and practices
• Relevant Nedbank policies and procedures

Behavioural Competencies

• Planning and Organizing
• Quality Orientation
• Decision Making
• Communication
• Building Partnerships
• Earning Trust

Advert Closing Date: 23rd, March 2022

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Job Purpose
Support the formulation of marketing and brand strategy and the annual brand plan and manage and effect the implementation of the marketing plan and brand plan with the objective of influencing targeted consumers or businesses to choose Nedbank’s products and services and to achieve specific measurable business and marketing objectives. 

Job Responsibilities

• Manage allocated budgets in line with implementation plans by keeping a running budget indicating actuals vs budget and reporting on budgetary position including rationale for deviations. 
• Manage the campaign workflow process as defined in the ways-of-work and outlined on Magnetic, to ensure campaign integration and big idea amplification.
• Understand financial principles including costs as it impacts the ability to formulate and execute relevant marketing plans/interventions/campaigns. 
• Interrogate and manage supplier costs in terms of industry norms and deliverables against campaign briefs to ensure value delivery from suppliers. 
• Provide content in support of the development of the marketing strategy for the Business Unit. 
• Understand Divisional/Business Unit objectives to ensure relevant implementation of plans. 
• Provide input on campaigns and activities for relevant marketing reports. 
• Coordinate tasks, resources and internal and external stakeholders to ensure the relevant, timeous implementation of the initiatives and campaigns per the signed off marketing plan. 
• Provide input into and influence the Client Value Proposition (CVP) and product and service development to ensure relevance based on understanding of the target market. 
• Ensure relevant and impactful marketing and communications tactics and implementation. 
• Identify and engage with all relevant stakeholders across Business Unit to ensure robust implementation of marketing initiatives. 
• Build and maintain collaborative relationships with identified key stakeholders to deliver on business results. 
• Support the achievement of the business strategy, objectives and values. 
• Identify training courses and career progression for self through input and feedback from management. 
• Ensure all personal development plan activities are completed within specified timeframe. 
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction. 
• Seek opportunities for and obtain buy-in for developing working process enhancements and/or efficiencies that will improve the impact and effectiveness of your role. 

People Specification
Essential Qualifications - NQF Level

• Diploma
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Arts: Marketing , Bachelor of Commerce: Marketing

Essential Certifications

• Marketing Association of South Africa (MASA)

Type of Exposure

• Strategic thinking skills - the ability to think beyond the immediate and tactical. 
• Understanding of market strategy principles incl. market segmentation; target markets; positioning principles; branding principles; media & channel planning; social & digital platforms 
• Marketing Mix Optimisation skills - the ability to understand and apply all the elements of the marketing mix to successfully impact the marketing of a product or service 
• Ability to understand and apply knowledge of customer insights; CVP frameworks and products and services features & benefits to ensure effective marketing campaigns 
• Analytical skills - ability to process information/insights resulting in plans/interventions/campaigns that are effective 
• Creative evaluation skills - ability to judge creativity in the context of briefs; effective business solutions; & marketplace impact and dynamics 
• Influencing stakeholders to obtain buy-in for concepts and ideas 
• Sharing information in different ways to increase stakeholders understanding. 
• Brainstorming ways of improving a product or situation 
• Working with a group to identify alternative solutions to a problem. 
• Interacting with diverse people 
• Building and maintaining effective relationships with internal and external stakeholders 

Minimum Experience Level

• Three or more years as an intern, marketing assistant or marketing coordinator

Technical / Professional Knowledge

• Accounting principles
• Communication Strategies
• Governance, Risk and Controls
• Decision-making process
• Company/Division/Cluster/Business Unit specific business knowledge
• Understanding of branding & brand building principles and techniques as drivers of marketing strateg
• Writing of briefs and verbal articulation thereof to internal and external stakeholders
• Development and implementaion of marketing plans in support of the marketing and business strategies

Behavioural Competencies

• Building Partnerships
• Communication
• Customer Focus
• Decision Making
• Initiating Action
• Innovation
• Work Standards
• Quality Orientation

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Job Purpose
To market, sell, and cross-sell Nedbank products, In-Branch, to meet the needs of Retail Business Banking (RBB) clients; to retain and grow client base; to achieve and meet business objectives through identifying and fulfilling client financial needs and to provide consistent excellent client service.

Job Responsibilities

• Deliver and achieve all in-branch daily, weekly and monthly sales opportunities by following business unit sales strategy.
• Finalise client transactions by ensuring client signature for final product accepted.
• Improve performance based on management guidance and feedback.
• Obtain referrals from existing clients and in branch staff through collaboration.
• Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need.
• Assist and collaborate with segment colleagues (i.e. Relationship- and Business Banking) with activations to ensure new business opportunities are fulfilled.
• Build relationships with clients and stakeholders through regular contact and by being available and getting to know them (i.e. I know you strategy).
• Resolve client queries by following business procedure and keeping client informed.
• Educate clients on the product offering by presenting them with the relevant information.
• Maintain client relationships through world class service standards by listening and attending to client needs, keeping them in the loop and making things happen for them.
• Develop effective partnerships with clients by listening to client needs, asking questions and demonstrating an understanding of the client's business & industry.
• Address client needs by identifying effective financial solutions, using product knowledge, providing the client with proactive solutions.
• Act as client's banking partner by taking responsibility for providing regular feedback.
• Ensure retention of clients full banking relationship through client service and client contact.
• Plan and implement effective prospecting activities by identifying and responding to business opportunities.
• Meet requirements of product applications by providing all required documentation.
• Ensure all client details are correct by capturing details correctly at application stage.
• Schedule work according to action plan from manager in order to meet business objectives.
• Complete verification procedure for all applications by following business unit requirements.
• Enable managerial sales consolidation by reporting daily sales statistics.
• Improve the quality of work by using the managerial recommendations.
• Ensure effective administration and controls in branch portfolio by checking securities and complying with FICA & FAIS requirements.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
• Ensure technical, company standards and practices are met by vetting the accuracy and quality of applications and security documentation within sales  portfolio.
• Deliver agreed results through input to client financial analysis, making recommendations to credit, monitoring that security documentation are completed and returned to admin team and by confirming Bank queries and Bank Codes.
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.  

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Sales or Marketing Certificate or Bcomm Marketing or Commerce

Preferred Certifications

• Regulatory Exam 5 (RE5)

Type of Exposure

• Working with a group to identify alternative solutions to a problem
• Managing conflict situations
• Communicating internally
• Sharing information in different ways to increase stakeholders understanding
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Managing customer expectations
• Interacting with diverse people
• Interacting with external clients
• Working in a fast-paced and changing environment
• Working in a team

Minimum Experience Level

• 3 year Retail Banking experience of which 1-2 years experience at Sales Consultant level. Exposure to Small Business Services clients.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business principles
• Business terms and definitions
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Leveraging a Winning Sales Strategy
• Advancing Sales Discussions
• Building Trusting Relationships
• Targeting Sales Opportunities
• Qualifying Sales
• Building Networks
• Driving for results
• Sustaining Customer Satisfaction

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Job Purpose
We are looking for an experienced Client Service Skills Coach to join the team in Cape Town. The core purpose of this role is to produce a world-class contact centre that support conversations between Nedgroup Investments and its clients to ensure that Nedgroup Investments understand and meet client’s needs.  A successful candidate would be required enhance client experience through continuous evaluation by monitoring call and assist in the improvement of call quality. Thus, the candidate needs to provide ongoing support through training or one-on-one assistance.

Job Responsibilities

• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Support the team in achieving call targets (time to answer calls; resolving call queries) by monitoring the floor during peak times and assisting the consultants with handling customers calls.
• Enhance client experience through continuous evaluation and improvement of call quality.
• Enable consultants to meet clients' needs by communicating client- experience survey information back to them.
• Build trusting relationships with internal clients by responding timeously to requests and queries.
• Build stakeholder confidence with quality management tools in their business by providing ongoing support (for example training or one-on-one help).
• Nurture the relationship with the consultants through regular communication.
• Ensure Service Level Agreements are met by assisting consultants to resolve calls and by training and coaching consultants to specific standards.
• Align with department coaching standards by following the required coaching model (for example GROW framework).
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Ensure that interactions between consultants and clients meet required standards by conducting evaluations.
• Provide training on quality measures for new recruits by conducting workshops.
• Support new recruits' acquisition of required skills in a controlled environment (for example Master class and side-by-side monitoring).
• Produce consultants with the required skills through various coaching interventions such as one-on-one; triad and group coaching.
• Provide reports on efficiencies by designing and conducting external; unbiased investigations where required.
• Use evaluation results to provide service quality advice to the operational managers by assessing trends and issues.
• Ensure quality e-mail query handling by measuring the client consultant e-mail interaction against standards and suggesting improvements.
• Provide procedures and quality standards for other contact centres within Nedbank by evaluating their needs; developing proposals and ensuring implementation
• This may include providing ongoing monitoring and coaching.

Minimum Experience Level

• 2 - 3 years Quality Assurance/ Skills Coach experience in the Client Services environment

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Business Degree or Diploma, Call Centre Management Qualification.

Type of Exposure

• Coaching (specifically using the Goal-Review-Options-Wrap up (GROW) framework
• Working with a group to identify alternative solutions to a problem
• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
• Managing conflict situations
• Comparing two or more sets of information
• Interacting with external clients
• Working in a fast-paced and changing environment
• Tracking cost against a budget
• Working in a team
• Working with spread sheets

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Customer Focus
• Continuous Improvement
• Coaching
• Influencing
• Decision Making
• Quality Orientation

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Job Purpose
We are looking for an energetic, dynamic and well-spoken Client Service Consultant to join the team in Cape Town. The core purpose of this role is to build engagement, trust and long-lasting relationships withf investors and financial planners through the delivery of exceptional service experiences

Job Responsibilities

• Provide client services to investors via various communication channels.
• Providing technical support in terms of Collective Investment Schemes and retirement products.
• Adhere to the daily schedule to ensure that targets are met by following the work plan.
• Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
• Escalate all unresolved queries to management by logging the case on the system.
• Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
• Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Understand the nature of the client's query by reiterating the key points raised by the client.
• Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Minimum Experience Level

• 2-3 years working experience as a Client Services Consultant within the Asset Management industry.
• Experience with Investments/Pension Funds/Retirement Fund in an Asset Management Business
• A sound technical understanding of Collective Investment Schemes and Retirement product

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Type of Exposure

• Working with a group and individually to identify alternative solutions to a problem
• Checking accuracy of reports and rec
• Building and maintaining effective relationships with diverse internal and external stakeholders
• Sharing information in different ways to increase internal stakeholders understanding
• Managing customer expectations
• Comparing two or more sets of information
• Interacting with diverse people
• Interacting with external clients
• Working in a fast-paced and changing environment
• Working in a team

Technical / Professional Knowledge

• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

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Job Purpose
To deliver on the annual audit plan thereby providing reasonable assurance to stakeholders that key risks are being mitigated through adequate and effective management controls in accordance with Group Internal Audit (GIA) methodology.

Each model audit assesses model design, model documentation, quality of model inputs and data, model implementation (usage) and model governance. It assesses the following models:

• Market risk models  
• Credit risk models 
• IFRS9 Models
• Pricing models 
• Liquidity risk models 
• Stress testing models 
• Regulatory and Economic capital models 
• Financial Crime Risk Models

The successful candidate will also, as part of the audits, be required to interact with the relevant divisional teams in order to inform the scope of the assignment to be embarked on.

Job Responsibilities

• Reviewing key aspects of each model under review: model design, model documentation, quality of model inputs, model implementation and model governance 
• Performing audit fieldwork in terms of the audit program. 
• Documenting the audit testing performed. 
• Stakeholder engagements on audit issues identified.
• Drafting of audit report: including executive summary and detailed audit findings. 
• Evaluating and monitoring of corrective actions taken to address control weaknesses identified. 
• Attendance of key risk committee and technical risk committee meetings where relevant 
• Interaction with the regulating authorities on model related matters. 
• Maintaining awareness of risk issues and changes across business units within Nedbank Group, as well as the Financial Industry 
• Seeking out internal and external best practice information to improve the quality of audits and provide customers with world-class perspectives and solutions.
• Reporting significant issues related to the processes for controlling the activities of the Group whilst considering key/or emerging risks in annual audit plan.
• Ensuring continuous improvement of the quality of audits through providing professional insights;
• Providing insights from the outcomes of internal audit work to appropriate governing bodies, including the GAC and Board Risk Committee.
• Maintaining an open and constructive relationship as a Trusted Advisor with senior internal and external stakeholders including Institute of Internal Audit, SARB, External Audit and Business Executives.
• Building rapport and understand client current business reality, requirements, risks, and expectations and consider key and/or emerging risks in annual audit plan.
• Ensuring that billable hours, budgets, and resources are optimally planned, and quality audits are delivered.

Minimum Experience Level

• 5 - 7 years extensive experience in model development, testing and validation or Model/Quantitative risk Audit (preferably within the banking or similar financial services industry).
• This includes experience in market risk modelling, valuation of financial instruments, model risk monitoring and validation, and development of analytical solutions.
• Financial market knowledge, including the knowledge of various financial instruments, and the valuation thereof.
• Preferred broad-based financial risk knowledge, including risk sensitivities, and firm-wide risk measures for market and credit risk.
• Experience in FRTB or IBOR transition would be ideal.
• Proficiency in programming software packages such as SAS, SQL, R, VBA, PYTHON and MATLAB. 
• Understanding of market, credit, and liquidity risk models as defined by Basel II & III will be advantageous.
• Ability to operate independently with minimal supervision. 
• A comprehensive understanding of relevant financial services regulatory frameworks and compliance requirements as well as practical experience of these. 

The following additional experience is preferred:

• Extensive internal/external audit and/or risk management experience in banking.
• Essential Qualifications - NQF Level
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• A Business Mathematics/Actuarial/Financial Engineering/Maths of Finance/Quantitative Risk Management Degree with majors in Mathematics and Statistics is essential. 
• Relevant Masters (MCom / MSc /MPhil) or Honour’s degree.
• Sound understanding of quantitative methods and the application of these to financial risk management

Type of Exposure

• Influencing stakeholders to obtain buy-in for concepts and ideas.
• Conducting quality assurance reviews
• Sharing information in different ways to increase stakeholders understanding
• Building and maintaining effective relationships with internal and external stakeholders
• Auditing
• Interacting with diverse people
• Analysing and interpreting qualitative and quantitative data
• Financial services; preferable banking
• Communicating standards to others
• Consolidate data from various sources and identify/interpret trends

Technical / Professional Knowledge

• Audit reporting
• Audit standards and practices
• Banking knowledge
• Governance, Risk and Controls
• Ethics and Fraud
• Reputational risk management
• Information technology
• Business writing skills
• Regulatory, Legal and Economics Principles
• Business Acumen

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Job Purpose
To work with business and projects to identify areas where complex business processes and performance can be developed or improved. Leverages BPM techniques, concepts, and tools to proactively assists business managers in identifying and evaluating opportunities for improvement. May lead some process transformation and/or performance improvement initiatives and perform administrative tasks that include project estimation and planning, project budget expenditure.

Job Responsibilities

• Define the scope and estimations for process initiatives
• Proactively plan process deliverables based on relevant project delivery method
• Work with business stakeholders to prioritise process work
• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.
• Conduct As Is and To Be discovery, analysis and design using relevant analysis techniques
• Proactively engage with business on strategic initiatives which require process improvement
• Professionally consult with senior stakeholders across clusters.
• Ability to build business case to demonstrate business value & calculate ROI for business stakeholders
• Define and analysis value chains (cross functional process mapping) and linking business strategy to process architecture
• Define the process end-to-end view (Operating model)
• Understand process improvement & Enterprise Architecture frameworks
• Understand advanced process measurement (tying value chain processes to corporate performance metrics)
• Ability to design and develop process measurement analytics and collaborate on the construction of the analytics tools
• Ensure successful implementation of processes by evaluating benefit realisation
• In depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool use
• Understand how change management integrates into the overall transformation initiative
• Develop communication plans that will facilitate the planned changes
• Develop mitigation strategies for cross-organizational impacts for process improvement projects
• Ability to use BPM related tools including project planning and tracking
• Understand how BPMS and RPA tools are used for process automation
• Ability to manage the capture of information in the BPM tools and review models for compliance with standards
• Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
• Understand big data concepts and how it will be used for research, customer experience management, and information mining
• Understand current and emerging technology landscape and how it can be used in the BPM context
• Understand all the regulatory and compliance drivers for the business within their customer domain.
• Able to apply Nedbank process methods and practices on process initiatives
• Understand the required risk controls within the risk appetite within their customer domain

People Specification
Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7

Essential Certifications/Preferred Certifications

• LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis

Type of Exposure

• Achieved transformation and innovation results
• Built and maintained stakeholder relationships
• Completed Reports and Achieved Budgets
• Developed and Implemented Communications Strategy
• Improved transformation and culture
• Manage internal process
• Managed Transformation & Innovation Results
• Managed Relationships
• Managed Self and Team

Minimum Experience Level

• 7 - 10 years
• 3 - 5 years managerial experience
• Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements

Technical / Professional Knowledge

• Business principles
• Principles of project management
• Relevant regulatory knowledge
• Management information and reporting principles, tools and mechanisms
• Presentation Skills
• System Development Life cycle(SDLC)
• Functions specific policies procedures and systems knowledge
• Modelling-EPC/BPMN/UML
• Process Measurements
• Analysis
• Business consulting and facilitation skills
• People Skills
• Client focused process Design
• Process management Principles
• Business consulting and facilitation

Behavioural Competencies

• Decision Making
• Facilitating Change
• Influencing
• Continuous Improvement
• Building Partnerships
• Customer Orientation

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Job Purpose
To contribute towards business success by facilitating the on-boarding of ‘automation’ solutions/Virtual Employees and facilitating the acceptance and integration of these solutions within the business client work environment. Leading a team to deliver these solutions and support these solutions on a broad scale. Candidate will be responsible to manage staff on delivery and facilitate business needs and requirements. Lead role is think out of the box, being abstract in approach to provided solutions that are more than competent to Nedbank CIB and the group. Solutions to combine various tool chains either standalone or in combination.

Job Responsibilities

• Design solutions based on business problem statements. Design thinking to be integral in the solution process, lead a small team of people to deliver solutions to business within Nedbank CIB and the rest of the group
• Facilitate the creation of the required physical and virtual environment for the automation solution within the clients business and facilitating the creating of the required access. Eg.
• Ensure understanding of the operational requirement of the automation solutions at design stage and initiate all required applications for the procurement and/or allocation of hardware and software functionality
• Remain updated regarding any changes to operational requirements during the development process, facilitate changes to meet business for end to end process control.
• Initiate and facilitate the granting of the required system access for the automation solutions during Quality Assurance and Production phases.
• Liaise with relevant stakeholders and management regarding anticipated enterprise infrastructure changes and initiate actions to manage these changes, mitigate risk and removal of any roadblocks, manage expectations by applying leaderships skills.
• Ensure deep understanding of business needs and expectations regarding the operational implications and performance of the automation solutions and facilitate the business acceptance processes during the warranty period.
• Ensure that operations support service level agreements are in place prior to go live and check and verify the accuracy and completeness of all artefacts on behalf of the business client.
• Ensure that the automated solution adhere to compliance, policies and procedures, also ensure performance reporting into the overall business MIS reporting of developed processes, reporting to be compiled for stakeholders and management
• Identify possible complications and issues relating to the acceptance of the automation solutions.

Preferred Qualification

• NQF Level 6  ICT qualification or equivalent certificate
• BSC Chemical Engineering (Hnr)
• BSC Computer Science (Hnr)
• BSC Electrical Engineering
• BSC Mathematics
• Solution Architect (MCSA)

Preferred Certifications

• Blue Prism Development Certification
• PowerApps/Power Automate Development Fundamentals
• Azure Fundamentals
• Microsoft Office 365 Suite

Minimum Experience Level

• 3 - 6 years Development Exeprience
• A proven track record of supporting operations with ICT or automation solutions; At least three years’ experience of operating systems within a large financial services institution

Type of Exposure

• Supported Transformation, Change and continued Improvement
• Provided Client Service
• Achieved Client and Relationship Results
• Built a high performance culture
• Customer Engagement Manager

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Change management
• Client service management
• Diversity management
• Employee training/development
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Strategic planning
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• General Communication Skills
• Estimations
• Organisational structure
• People practices
• Asset health management discipline

Behavioural Competencies

• Earning Trust
• Coaching
• Customer Focus
• Guiding Team Success
• Driving for Results
• Planning and Organizing

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Job Purpose

• To conduct portfolio audits and manage stakeholder relationships to ensure risk is mitigated in accordance to Nedbank Group standards.

Job Responsibilities

• Execute audit assignment planning, fieldwork and reporting in line with the Group Internal Audit (GIA) methodology and Institute of Internal Auditors (IIA).
• Provide independent assurance to the Group Audit Committee that business is adequately mitigating key strategic and operational risks.
• Assess and understand business systems, processes, tools, methodologies and templates, within audit scope.
• Identify and assess the design adequacy and operational effectiveness of controls within audit scope.
• Be commercially minded and understand the broader business strategy in auditing aaproach.
• Manage allocated billable hours in line with Audit plan.
• Act as an trusted business advisor through providing audit insights in line with audit methodology.
• Maintain stakeholder relationships through regular scheduled engagements.
• Build sound professional relationships through addressing client concerns.
• Influence stakeholders to address inefficiencies in resolving audit findings through utilising professional experience in demonstrating benefits of best audit practice.
• Partner with stakeholders in providing regular audit progress updates and timeous reporting of key audit findings.
• Ensure client centricity in audit engagements with stakeholders.
• Ensure GIA policies and principles are maintained and applied through the audit process.
• Identify and ensure compliance with relevant laws, regulations and guidelines in line with audit scope.
• Ensure continuous improvement of the quality of audits through providing professional insights.
• Prepare quality, relevant and commercially astute assignment and reports.
• Analyse and interrogate client processes, evidence and verbal information independently.
• Apply professional judgement in all audit interactions.
• Apply experience and best practice into audit discussions and work performed.
• Deal with complex verbal and documented information and data in the audit process.
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Actuarial or equivalent degree
• Essential Certifications
• Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA)
• Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) or Certified Financial Services Auditor (CFSA)

Type of Exposure

• Influencing stakeholders to obtain buy-in for concepts and ideas.
• Conducting quality assurance reviews
• Sharing information in different ways to increase stakeholders understanding
• Building and maintaining effective relationships with internal and external stakeholders
• Auditing
• Interacting with diverse people
• Analysing and interpreting qualitative and quantitative data
• Financial services; preferable banking
• Communicating standards to others
• Consolidate data from various sources and identify/interpret trends

Minimum Experience Level
The following minimum experience is required:

• 5 - 7 years extensive experience in model development, testing and validation (preferably within Banks or similar financial institutions model);
• Ability to operate independently with minimal supervision.

The following additional experience is preferred:

• Significant internal/external audit and / or risk management experience in banking.

Technical / Professional Knowledge

• Audit reporting
• Audit standards and practices
• Banking knowledge
• Governance, Risk and Controls
• Ethics and Fraud
• Reputational risk management
• Information technology
• Business writing skills
• Regulatory, Legal and Economics Principles
• Business Acumen

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Job Purpose
We are looking for a CX Designer to join our team. In this role you will be required to draw actionable insights that ensure Nedbank reliably achieves, colleague, client and business value through our user-centric service and digital propositions. Analyse the performance and impact of design-led initiatives across our physical and digital platforms. Review competitor organisations and analogous sectors to evaluate high impact service-delivery solutions.

Job Responsibilities
Primary responsibilities

• Apply a combination of qualitative and quantitative analysis techniques to produce insights that drive improvements in lived client experience across Nedbank’s digital platforms
• Measure the impact for design (and non-design) led initiative in market based on experiential, strategic and commercial drivers
• Support the Head of Product Design for accountability across all Shared Services initiatives work streams for consistent value delivery for improved employee experience and efficiencies for the business
• Liaise with relevant stakeholders to ensure that observations and learnings are captured, evaluated, and backlogged for action
• Provide regular feedback to Service Design Lead: Design Strategy
• Coordinate and facilitate immersions and document observations and learnings for sharing, prioritisation and implementation in existing and future projects and initiatives
• Ensure learnings are captured in our centralised storage of enterprise-wide employee experience design artefacts

Secondary responsibilities

• Contribute to and inform the definition and implementation of SD measurement solutions
• Effectively communicate ideas, both verbally and visually to gain stakeholder agreement
• Collaborate actively and work effectively with cross-functional teams
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualification

• Matric / Grade 12 / National Senior Certificate
• Undergraduate degree and/or equivalent qualification in Design, Research, Business Analysis or relevant program

Minimum Experience Level

• 4 years of experience design with a specific focus on CX and Service Design (design synthesis, journey mapping and associated artefacts and methodologies)

Type of Exposure

• Accuracy of realisation of design
• Analysing and interpreting quantitative and qualitative data for accurate design and implementation
• Communicating design guidelines and guidelines to different stakeholders
• Design tools
• Design/ Modelling
• Finding better/new ways to do things / improve / redesign
• Have an in-depth understanding of architecting, designing and the implementation of a DevOps tool chain for an SME business.

Technical / Professional Knowledge

• Process Design
• Product design
• Relevant design tools
• Writing, editing, proofreading, layout and design skills
• Web Design

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Job Purpose
To provide financial expertise and wealth creation advice to Nedbank clients in order to make Nedbank the great place to bank. Offering appropriate financial Planning for the well-being of the bank's clients, whilst maintaining the interests of the bank. To add value to a customer base via the provision of appropriate financial advice and selling appropriate financial products to customers, thereby meeting the clients unique financial needs.

Job Responsibilities

• Meet FP targets as stipulated by Nedbank.
• Facilitates intra branch referrals by building mutually beneficial relationships with other business units.
• To establish a new business pipeline through marketing; lead generation and tracking.
• Ensure that the structured financial solutions meet clients' identified needs to get approval/acceptance from the client.
• Ensure the Record of Advice and other relevant documentation are prepared to propose implementation.
• Complete assessments to comply with Nedbank and FAIS regulations..
• Review client solutions on dates agreed on Record of Advice.
• Financial Planners are not to be under supervision.
• FAIS Affected
• FAIS Affected - Yes

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualification

• Certificate: Financial Planning

Preferred Certifications

• FAIS Qualification.

Minimum Experience Level

• 1-2 years working experience as a Financial Planner within the Banking/Financial Services Industry.

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Relevant software and systems knowledge
• Relevant regulatory knowledge
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Sales Disposition
• Building Trusting Relationships
• Energy
• Adaptability
• Continuous Learning

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Job Purpose

• To provide actuarial solutions to internal and external clients within the insurance industry; in line with Nedbanks Client Value Proposition.

Job Responsibilities

• Conduct and compile Industry research and product development to provide the most appropriate range of products to clients.
• Identify and interpret relevent information using logic to seek cause and effect relationships.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Evaluate performance of fund/investment through regular review.
• Develop software proficiency to deliver required outputs.
• Express ideas or facts clearly in written documentation so that the content is understood by the recipient.
• Develop sound product and industry knowledge.
• Assess the impact of regulation on the business and implementing required changes.
• Interact with internal and external clients to assess needs and provide solutions.
• Provide feedback and presentations to stakeholders.
• Develop and use collaborative relationships to facilitate the accomplishment of work goals.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

People Specification
Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• B.Degree in Actuarial Science 

Essential Certifications/Preferred Certifications

• Must be a Member of ASSA or ASABA.

Type of Exposure

• Comparing two or more sets of information Working with a group to identify alternative solutions to a problem
• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
• Managing conflict situations
• Sharing information in different ways to increase clients understanding
• Communicating internally and external
• Capturing data
• Checking accuracy of reports and records.
• Drafting reports
• Building and maintaining effectiv3e relationships with internal and external clients
• Managing customer expectations
• Interacting with diverse people
• Working in a fast-paced environment
• Working in a team
• Working with spreadsheets

Minimum Experience Level

• 1 -3 years in the Actuarial field.
• Non-Life Insurance
• Pricing or Corporate Actuarial experience.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Business principles
• Business terms and definitions
• Data analysis
• Microsoft Office
• Relevant software and systems knowledge
• Business writing skills
• Governance, risk and controls

Behavioural Competencies

• Adaptability
• Applied Learning
• Communication
• Collaborating
• Innovation
• Work Standards

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Job Purpose
We're seeking a UX Designer to refine Nedbank’s simplicity and apply it to new, amazing, and appealing user experiences. Nedbank has a bunch of projects in the pipeline, and we have an ongoing cycle of revamping our entire experience across our digital platforms. There are countless UX challenges and tons problems to solve. We feel like we're in a unique position to change the way people interact with their digital stuff. You'll be at the forefront of our efforts and be directly responsible for decisions that form the product. You’ll use your full range of skills to build magical experiences. Nedbank Design’s office is filled with all the tools you need, and we're looking for you to join an awesome and delightful team .

Job Responsibilities

• You're actively involved in defining product strategy. 
• Leverage insights from data, such as competitor analysis, user research, analytics and customer feedback. 
• Thinking in terms of design systems and making rational design decisions. 
• You obsess over creating magical experiences for our clients. 
• Constantly pushing your limits and searching for opportunities to become better. 
• Your team collaboration skills are unparalleled. 
• You thrive in an environment with short feedback loops. 

Requirements

• You're an experience whisperer, and you can distil complicated problems into simple and elegant solutions. 
• An understanding of what makes an experience good or bad is critical. You can think through user problems, find reasonable solutions, wireframe them, and work with our research team to test them. 
• We love making things beautiful and hope you feel the same. You have a deep understanding of composition, balance, symmetry, and white space. 
• You have a highly refined aesthetic sense and can both work within and expand the Nedbank style. 
• You're a self-starter who actively seeks ways to make the Nedbank’s experience both visually appealing and easy to use. 
• You look for opportunities to solve problems in unusual and innovative ways. 
• You understand the technical limitations and liberties behind your decisions and have enough chops to communicate your ideas to our developers. 
• Experience designing for the web and understanding how to apply both form and function within it while maintaining simplicity. 
• A good level of understand of IA best practices. 

You want to work on a team of South Africa’s best software designers and developers, building a product that you use every single day! 
Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 5-8 years design experience

Type of Exposure

• Accuracy of realisation of design
• Analysing and interpreting quantitative and qualitative data for accurate design and implementation
• Communicating design guidelines and guidelines to different stakeholders
• Design tools
• Design/ Modelling
• Finding better/new ways to do things / improve / redesign
• Have an in-depth understanding of architecting, designing and the implementation of a DevOps tool chain for an SME business.

Technical / Professional Knowledge

• Process Design
• Product design
• Relevant design tools
• Writing, editing, proofreading, layout and design skills
• Web Design

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Job Purpose

• To attract best fit talent to the organisation by filling vacancies to enable business to achieve their objectives and minimise risks to the bank.

Job Responsibilities

• Build relationships with internal stakeholders through interactions and by understanding and meeting their needs.
• Engage with candidates in a professional manner by communicating information and providing feedback timeously.
• Maintain networks with service providers through regular communication.
• Align own practices to policies and procedures by building and maintaining relationships with the broader HR community.
•  Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. Staff surveys etc.).
• Achieve key business strategies by participating and supporting corporate social responsibility initiatives.
• Add value to Nedbank by identifying and recommending opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
•  Ensure authorisation of vacancies and budget is obtained prior to recruitment as per relevant processes and policies.
• Ensure best fit candidates are recruited by clarifying stakeholder's vacancy requirements.
• Attract suitable applicants by creating adverts and advertising vacancies using the most effective sourcing channels.
• Screen applicant cv's by reviewing and identifying appropriate applicants.
• Ensure that policies and practices are met through conducting the shortlisting and interviewing for applicants including record keeping of all applications and communications for audit purposes.
• Finalise applicant shortlisting by engaging line management/HR.
• Ensure that shortlisted candidates are scheduled for interviews; assessments and clearance checks by providing the necessary information to the Recruitment Administrator for processing.
• Participate in deciding on most suitable candidate for appointment through line and candidates engagement.
• Meet miminum required recruitment metrics by continuously monitoring and tracking progress and take corrective action where required.
• Ensure all recruitment activities comply with regulatory requirements.
• Respond to queries or complaints in a timely manner and ensure that they are activley resolved.
• Minimize risk to the bank regarding recruitment practices by updating vacancy and applicant status on all relevant systems; notify applicants accordingly and by keeping accurate recruitment records.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
• Support personal growth and enable effectiveness in performance of roles and responsibilities by ensuring that all learning activities are completed; experience gained and certifications obtained within specified time frames.
• Maintain knowledge management; and improve team success by sharing knowledge with team and stakeholders.
• Update and monitor the recruitment process through relevant process tracking documents within service level agreements (SLA).
• Implement effective recruitment service delivery by following the relevant processes and SLA's.
• Ensure that business objectives are met by attracting best fit talent in order to fill vacancies following the recruitment process.
• Ensure a smooth recruitment process by engaging and advising business continuously on recruitment related matters.
• Identify and utilise optimal sourcing channels to ensure vacancies are filled in a cost effective manner.
• Ensure vacancies are filled with best fit talent on time and in a cost effective manner.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Type of Exposure

• Working with clients to solve client problems
• Investigating and reviewing processes to improve client satisfaction
• Tracking cost against a budget
• Building and maintaining effective relationships with internal and external clients and vendors
• Managing client expectations
• Integrating information from various HR database sources
• Interacting with diverse people
• Interacting with internal and external candidates
• Working in a fast-paced environment
• Sharing information in different ways to increase stakeholders understanding
• Communicating internally and external

Minimum Experience Level

• 3-5 years recruitment consulting experience
• Technical / Professional Knowledge
• Applicant tracking software
• Competency management
• Governance, Risk and Controls
• Interviewing techniques
• Microsoft Office
• Recruitment and selection
• Recruitment industry knowledge
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Client Service Management
• Behavioural Competencies
• Building Partnerships
• Communication
• Energy
• Stress Tolerance
• Driving for results
• Managing Work

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Job Purpose
We are looking for a Product Designer to join our Campaign and Commercialization Squad within the Web Design Team. They will help drive and create new market-leading experiences that execute against  Nedbank's Digital Strategy, producing the 'next level' craft behind a sustainable and growing digital business by employing advanced Product Design approaches as well as dynamic functional testing that measure scale, viability, feasibility and desirability. 

Job Responsibilities

• Follow an approach defined by the design team, collaborating with other designers and stakeholders to deliver design projects. 
• Contribute to defining the approach for a specific design project with design leaders.  
• Conduct research (primary and secondary) to understand user’s pains, gains, and needs   
• Execute design work based on steer from design leaders. 
• Adapt designs based on feedback from customers and design leaders.  
• Present design work to business stakeholders with the support of design project leads. 
• Work with product/service teams to implement customer-centric solutions for Nedbank.  
• Advocate for design thinking methodologies and practices. 
• Create production-ready design deliverables. 
• Create creative and innovative design solutions that deliver world-class customer experience. 
• Apply design thinking and best practice design standards with the support of senior designers. 
• Leverage insight and data, such as market analysis, customer feedback, user research, and analytics to ensure that products/services/solutions are designed around the customer and deliver an improved experience. 
• Design mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal solution. 
• Align the design to the design standards and brand guidelines to ensure a consistent experience across the Nedbank ecosystem. 
• Continuously develop your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices. 
• Contribute to the knowledge building of the entire team by actively sharing insights and success stories. 
• Continuously research and share insights into world standards and best practices 

Essential Qualification

• Matric / Grade 12 / National Senior Certificate
• National Diploma or Advanced Certificate in a Design discipline such as product, industrial, service, interaction, digital equivalent NQF level 6 qualification 

Minimum Experience Level

• Minimum of 2-3 years of technical design experience or customer-focused experience at scale
• Track record of delivering, high-quality design projects, with strong customer impact.
• Experience conducting audience and usability research including benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry, and usability testing
• Ability to communicate ideas through drawing, digital tools, prototyping, model making, journeys, etc.
• An understanding and execution of Information Architecture.
• An understanding of current SEO, accessibility and web practices.

Skills

• Ability to ensure all copy follows brand and style guidelines.
• Basic understanding of either Product or Service design.
• Understanding and proven ability in user experience design, user interface design, service design, customer research prototype engineering, or content strategy.  
• Problem-solving skills – ability to work tirelessly and think creatively in order to find solutions to problems that result in great customer experience.
• Literacy of design tools specific to a discipline.
• Understanding of the importance of data and insight in defining solutions and the ability to use data in decision-making
• Awareness of new and emerging design trends and patterns in the specific design discipline.
• Experience in understanding design at scale.
• An understanding of the digital marketing and commercialisation lifecycle, governance and implementation within web.
• Experience in including and collaborating with the content team as a key focus and driver for client experience and education.
• Current SEO and accessibility best practices.

Type of Exposure

• Solid understanding of design tools: Sketch and Adobe Creative Suite (Photoshop & Illustrator)
• Solid knowledge of prototyping with InVision
• Basic front-end development understanding (HTML & CSS)
• Basic understanding of product development life cycles and methodologies (Agile, Lean etc)
• Experience in design practice of Omni-channel product development so as to attain seamless UX through service design thinking practice.
• Solid understanding of working in a CMS, Adobe Experience Manager knowledge is beneficial.
• Adobe Analytics Experience is beneficial.

Technical / Professional Knowledge

• Understanding of Interaction Design           
• Understanding of colour, typography and layout   
• Knowledge of working on Apple MAC   
• Understanding of Service Design   
• Understanding of User-Centered Design 

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Job Purpose
The Senior Content Strategist and Brand Storyteller will build the content strategy for all purpose-led initiatives and products from across Nedbank, shape impactful storytelling of those initiatives and products, and manage the distribution of stories across our platforms and channels. This role provides you with the unique opportunity to shape the strategic direction, development and effective management of brand storytelling with other Lead roles to define the strategic contributions and articulate ways of working, standards, best practice, and learning and development pathways.

Job Responsibilities

• Develop content strategy for all purpose-led initiatives in-line with the enterprise purpose strategy in order to create clear differentiation in market
• Collect, shape and build stories of impact from across the enterprise in building a cohesive purpose-led brand story.
• Build, engage with and maintain Nedbank’s purpose-led social narrative across social media and PR channels.

Essential Qualification

• Matric / Grade 12 / National Senior Certificate
• Professional Brand Strategy, Journalism, Copywriting, Social Sciences or Behavioural Science qualification or equivalent.

Minimum Experience Level

• 8+ years relative industry experience.
• Previous experience within financial services and/or agency experience.

Skills

Holistic Brand Narratives

• Understanding of and expertise in the holistic end-to-end client-centred experience of a brand. From its purpose translated into product and service experiences through to brand and marketing, across physical and digital channels.

Strategic and Creative Craft

• Has deep expertise in brand strategy and design balanced with an obsession with craft and detail.

Highly Collaborative

• This role requires high levels of collaboration within design and enterprise-wide, this individual is required to be highly collaborative with high levels of empathy.

Technical / Professional Knowledge

• Experiencing in managing others
• Ability to connect strategic objectives to the standards that define the practice
• Exposure to various stages of design maturity i.e. adhoc, emerging, established and mature
• Exposure to the commercial and strategic measurement for client experience design
• Exposure to interacting with enterprise-wide teams
• Ability to contribute to community managements governance
• Solid understanding of human/client centred design principles

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Job Purpose
To get results through leading a portfolio function and by being a trusted confidant whose advice builds long-term portfolio competitiveness and success.To ensure portfolio results through the credibility and flexibility of the function and by instilling best portfolio practices/technology/infrastructure/processes/systems as well as state-of-the-art results and excellence.

Job Responsibilities

• Create a competitive and commercially successful division in the Nedbank context by understanding competitor activity and acting to leverage opportunities.
• Enable successful and strategic project delivery by ensuring project portfolio' are structured for Nedbank strategic alignment and managed for benefits.
• Improve the commercial position of the function year on year.
• Drive business results and strategic intent.
• Strengthen the future competitive position of the function.
• Maximise exposure to new trends and keep competitive in the market.
• Ensure Nedbank IT spend is optimised across the services portfolio and managed for added value.
• Encourage cross organisational cooperation.
• Perform an organisational stewardship role with external audiences, including analysts, media and clients.
• Ensure client service portfolio is reflective of the emerging needs of the client across Nedbank.
• Ensure optimal cross functional service delivery.
• Manage the ongoing commercial client relationship and service experience.
• Influence business strategically by acting as champion and steward of the Nedbank Strategy as well as enabling IT strategy.
• Enhance the value of Nedbank products and services delivered to each client set.
• Act to protect and enhance the reputation of Nedbank.
• Ensure alignment and achievement of strategy and create a completive advantage by translating the Nedbank and Business Unit strategy into a customised Divisional strategy. Develop and introduce a people strategy that will create a culture that drives the Cluster and Nedbank's vision and values.
• Build a high performance team.
• Ensure that the leadership agenda has been embraced by the division/function.
• Manage performance of reports and hold them accountable for managing the performance of their reports .
• Actively build a culture of improvement. Participate in the recruitment and selection of senior staff.
• Optimise performance and motivation.
• Empower team to make decisions and recommend tailored solutions to Business Unit specific problems.
• Ensure the achievement of targets by monitoring implemented Divisional EE and Transformation Plan correcting any deviations.
• Support Nedbank strategy by driving corporate citizenship.
• Develop, implement and measure the effectiveness of a strategy to build a differentiated culture.
• Sustain compliance by ensuring division is governance, risk and regulatory compliant and that regular improvements to policies and processes are implemented.
• Drive effective and efficient service or product delivery.
• Ensure effective and well considered risk mitigation practices are embedded that enable innovation while pro-actively solving for known risks and future scenarios.
• Create a ompetitive advantage through application of best practice in the right places.
• Ensure decisions are made in the best interest of the business.

Key Responsibilities

• Manage the NAR Technology organic budget by leveraging all opportunities to   Lower cost     
• Leverage Human Capital as a sustainable competitive advantage  Implement NAR Technology BCP including associated COVID-19 regulations and measures for the changed environment  KPI's as reported to key stakeholders including Pandemic Steerco / Market crisis committee / NAR Exco /Group Exco / GT
• Manage operations towards excellence (1) Maintain Nedbank Regions (NAR) IT system stability (2) Deliver to organisational compliance requirements
• Influence and support the creation of an optimised model that is scalable and transportable into a pan-African context
• Innovation delivery  deliver on committed NAR project portfolio spend Investigate project portfolio optimisation opportunities in collaboration with NAR (portfolio reshaping) Digitise the client experience / journeys / products / drive digital client engagements

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Master in Business Adminstration , Professional Qualifications/Honours Degree

Essential Certifications

• Formal certification from relevant professional bodies where applicable

Type of Exposure

• Achieved Financial and Business Results
• Achieved Management and Process Results
• Built a high performance culture
• Developed and Implemented Communications Strategy
• Improved Human Resources Business Processes
• Managed Transformation & Innovation Results
• Managed Financial and Business Results
• Supported Transformation, Change and continued Improvement
• Managed stakeholder relationships

Minimum Experience Level

• 4-8 years Executive Management 12-15 years Business Management

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Business principles
• Business terms and definitions
• Capacity planning
• Change management
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• System Development Life cycle(SDLC)
• Service orientated Architecture (SOA)
• IT Risk and security principes
• ITIL
• IT Architecture
• IT Concepts
• Client Service Management

Behavioural Competencies

• Customer Focus
• Establishing Strategic Direction
• Operational Decision Making
• Business Savvy
• Building Talent
• Cultivating Networks and Partnerships
• Driving Execution

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Job Purpose
To market, sell, and cross-sell Nedbank products, In-Branch, to meet the needs of Retail Business Banking (RBB) clients; to retain and grow client base; to achieve and meet business objectives through identifying and fulfilling client financial needs and to provide consistent excellent client service.

Job Responsibilities

• Deliver and achieve all in-branch daily, weekly and monthly sales opportunities by following business unit sales strategy.
• Finalise client transactions by ensuring client signature for final product accepted.
• Improve performance based on management guidance and feedback.
• Obtain referrals from existing clients and in branch staff through collaboration.
• Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need.
• Assist and collaborate with segment colleagues (i.e. Relationship- and Business Banking) with activations to ensure new business opportunities are fulfilled.
• Build relationships with clients and stakeholders through regular contact and by being available and getting to know them (i.e. I know you strategy).
• Resolve client queries by following business procedure and keeping client informed.
• Educate clients on the product offering by presenting them with the relevant information.
• Maintain client relationships through world class service standards by listening and attending to client needs, keeping them in the loop and making things happen for them.
• Develop effective partnerships with clients by listening to client needs, asking questions and demonstrating an understanding of the client's business & industry.
• Address client needs by identifying effective financial solutions, using product knowledge, providing the client with proactive solutions.
• Act as client's banking partner by taking responsibility for providing regular feedback.
• Ensure retention of clients full banking relationship through client service and client contact.
• Plan and implement effective prospecting activities by identifying and responding to business opportunities.
• Meet requirements of product applications by providing all required documentation.
• Ensure all client details are correct by capturing details correctly at application stage.
• Schedule work according to action plan from manager in order to meet business objectives.
• Complete verification procedure for all applications by following business unit requirements.
• Enable managerial sales consolidation by reporting daily sales statistics.
• Improve the quality of work by using the managerial recommendations.
• Ensure effective administration and controls in branch portfolio by checking securities and complying with FICA & FAIS requirements.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
• Ensure technical, company standards and practices are met by vetting the accuracy and quality of applications and security documentation within sales  portfolio.
• Deliver agreed results through input to client financial analysis, making recommendations to credit, monitoring that security documentation are completed and returned to admin team and by confirming Bank queries and Bank Codes.
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.  

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Sales or Marketing Certificate or Bcomm Marketing or Commerce

Minimum Experience Level

• 3 year Retail Banking experience of which 1-2 years experience at Sales Consultant level. Exposure to Small Business Services clients.

Behavioural Competencies

• Leveraging a Winning Sales Strategy
• Advancing Sales Discussions
• Building Trusting Relationships
• Targeting Sales Opportunities
• Qualifying Sales
• Building Networks
• Driving for results
• Sustaining Customer Satisfaction

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business principles
• Business terms and definitions
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Type of Exposure

• Working with a group to identify alternative solutions to a problem
• Managing conflict situations
• Communicating internally
• Sharing information in different ways to increase stakeholders understanding
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Managing customer expectations
• Interacting with diverse people
• Interacting with external clients
• Working in a fast-paced and changing environment
• Working in a team

Closing Date: 28th, March 2022

go to method of application »

Job Purpose
To retain, maintain and increase Nedbank's client base through relevant need-based selling and servicing of financial products and services to the In-Retailer market segment.

Job Responsibilities

• Deliver on agreed sales and service opportunities by selling Nedbank products in identified In-retailer stores and communities (i.e. Boxer and Personal Loans).
• Accept and implement advice to fulfill on sales opportunities and through involving local the community.
• Understand and meet the In-retailer market client need through conducting client needs-based analysis aligned to Nedbank procedures and the FAIS Act.
• Create synergy and build relationships with internal stakeholders by participating in collaboration meetings and adhering to standard operating procedures.
• Build and maintain internal and external vendor and supplier relationships by identifying improvement opportunities and by meeting with vendors and suppliers according to Service Level Agreements.
• Ensure work completed to plan, progress reviewed and corrective action taken by monitoring activities, reviewing action plans and taking corrective action.
• Deliver agreed results and create an environment in communities for selling Nedbank products and services by utilizing resources according to Nedbank policies and procedures.
• Manage risk by meeting technical, company standards, practices and resource management (e.g. ultraviolet lights to identify false identity documents).
• Comply with risk standards, monitor and ensure corrective action taken.
• Resolve challenges in community sales areas through following managerial escalation channels and by maintaining a client centric approach.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards. 
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking. 

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Diploma or Degree in Finance or FAIS-related qualification.

Type of Exposure

• Working with a group to identify alternative solutions to a problem
• Managing conflict situations
• Communicating internally
• Checking accuracy of reports and records
• Building and maintaining effective relationships externally and internally
• Managing customer expectations
• Interacting with diverse people
• Interacting with external clients
• Working in a fast passed environment
• Working in a team

Minimum Experience Level

• 1-2 years experience in a customer service and/or sales environment, in a financial institution

Technical / Professional Knowledge

• Business writing skills
• Cluster Specific Operational Knowledge
• Business terms and definitions
• Governance, Risk and Controls
• Administrative procedures and systems
• Data analysis
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Relevant regulatory knowledge
• Behavioural Competencies
• Sustaining Customer Satisfaction
• Building Trusting Relationships
• Driving for Results
• Planning and Organizing
• Building Networks
• Qualifying Sales
• Sales Persuasion
• Targeting Sales Opportunities

Closing Date: 28th, March 2022

go to method of application »

Job Purpose
To provide world class service by attending to teller related transactional and banking requirements; needs of clients and refer cross sell opportunities.
Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank culture building initiatives (e.g. Surveys etc.).
• Achieve business strategy (e.g. Green Strategy) by participating and supporting corporate responsibility initiatives.
• Seeks opportunities to improve business processes and systems by identifying and recommending effective ways to operate and add value to Nedbank.
• Act as Brand ambassador by displaying appropriate behaviour and Nedbank values.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure accuracy and prevent fraud; risks and losses by authenticating clients and transactions and by following relevant procedure and policies.
• Prevent fraud; risks and losses by referring any occurrences outside of mandate or authentication procedure to the Team Leader.
• Comply with risk standards and take corrective action (i.e. investigations of inter-teller transfers) by confirming actual cash on hand and bank cheques on hand balances (could include branch holdings / treasury)against system balances; at start of day; end of day and at regular intervals.
• Avoid and minimise losses by controlling counter and drop safe limitsaccording to policy.
• Minimise losses and ensure corrective action is taken as per procedure and policy by immediately declaring discrepancy in actual cash on hand and bank cheques on hand balances against system balances to management.
• Ensure an understanding of client's needs by providing world class service to clients by greeting; listening and asking questions.
• Deliver on identified client needs by following the appropriate process and procedures and through providing feedback;satisfying client needs; building client relationships and through client retention.
• Provide sales leads and enable cross-selling (without advising) of products by identifying; making suggestions;and referring to the relevant department for action.
• Remain current and stay abreast of Nedbank risk and compliance requirements by reading the relevant newsletters; websites and attending sessions.
• Improve personal capability and future growth by identifying training courses.
• Create and manage own career through guidance and support of Team Leader; department and colleagues.
• Understand and support the Nedbank values in all business processes through all engagement opportunities.
• Contribute to the achievement of team goals by ensuring own participation.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 6 months' customer facing experience in a retail environment will be an advantage

Behavioural Competencies

• Building Customer Loyalty
• Applied Learning
• Collaborating
• Communication
• Stress Tolerance
• Quality Orientation

Technical / Professional Knowledge

• Customer service principles
• Relevant product knowledge
• Governance, Risk and Controls

Type of Exposure

• Answering customer questions
• Interacting with external customers
• Changing behaviour to meet the demands of changes at work
• Managing customer expectations
• Interacting with diverse people
• Performing teller transactions

Closing Date: 23rd, March 2022

go to method of application »

Job Purpose
To provide specialist advise and consultation to multiple products ; identify and resolve most complex issues related to multiple products and be the final point of resolution before consulting externally. To create and/or maintain and communicate documentation of all processes; procedures and standards that enable multiple products and its application within Nedbank. Develop optimum solutions that meet both business and technology requirements . Design Technical Solution relating to multiple products .

Job Responsibilities

• Consult and provide advice on the use of multiple products.
• Address the needs of the proposed solution by developing or configuring the specific product.
• Ensure ongoing availability within the SLA requirements.
• Ensure maximum exploitation of multiple product features across multiple business initiatives.
• Identify further opportunities for use of multiple products.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies.
• Participate in Research and Development related to product usage. Ensure alignment with emerging technologies, and communicate the impact on Nedbank technologies.
• Participate and influence the Technology Evolution journey.
• Present to stakeholders on any impact or change to specific product. Meet client needs.
• Provide stakeholders with business information on product performance.
• Become a trusted consultant.
• Expand IP beyond own product speciality.
• Work collaboratively with stakeholders.
• Provide support on specific product Issues when consulted to provide problem solving.
• Participate in design forums, project forums and in Request for Proposal (RFP) document and maintain documents relevant to specific products.
• Align to strategic IT policies and procedures.
• Define and document standards relevant to specific product.
• Ensure implementation is aligned to compliance and legislation.
• Obtain buy-in for developing new and/or enhanced that will improve the functioning of stakeholders' businesses.
• Maintain or validate up to date detail landscape views and technical guidelines of how specific products are implemented at Nedbank. Provide technical mentoring related to specific product.
• Attend product specific industry forums.
• Attend technology specific industry forums and compile and present technical papers.
• Ensure alignment to Nedbank environment and legislative requirements.
• Review Nedbank and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values. Contribute to the content of the curricula for stakeholders
• Enable skilling and required corrective action taking place by sharing knowledge and industry trends with team.
• Grow the profession through technical mentoring.
• Review vendor training offerings.
• Stay abreast of changes related to the product.
• Develop the skill (applicable technical product skill) within the organisation and act as skills mentor on specific product.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Essential Certifications

• Accredited where formal expert certification on technology is available JMP or MMP or equivalent

Type of Exposure

• Completed Reports and Achieved Budgets
• Developed and Implemented Communications Strategy
• Manage internal process
• Managed Relationships
• Managed Self
• Supported Transformation, Change and continued Improvement

Minimum Experience Level

• 5- 10 years experience in IT environment  at least 3 years in senior role from feeding career streams, at least 3-5 years specialising on specific product with proficient understanding in multi products

Technical / Professional Knowledge

• Banking knowledge
• Business Acumen
• Business principles
• Business writing
• Change management
• Industry trends
• Principles of financial management
• Principles of project management
• Research methodology
• Cluster Specific Operational Knowledge
• Data Analysis and Interpretation
• Relevant governing body practises and guidelines
• Product trends
• Compliance of license contracts knowledge
• Mentoring
• Industry best practise frameworks
• Specific IT products knowledge
• Business consulting and facilitation
• Relevant Governance controls and regulatory knowledge
• Information Technology concepts
• System Development Life cycle(SDLC)
• Role relevant related technologies
• Single IT product knowledge
• Service orientated Architecture (SOA)
• Mltiple technologies knowledge
• Secondary product knowledge

Behavioural Competencies

• Adaptability
• Communication
• Continuous Learning
• Initiating Action
• Innovation
• Quality Orientation
• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose
To provide world class service by attending to teller related transactional and banking requirements; needs of clients and refer cross sell opportunities.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank culture building initiatives (e.g. Surveys etc.).
• Achieve business strategy (e.g. Green Strategy) by participating and supporting corporate responsibility initiatives.
• Seeks opportunities to improve business processes and systems by identifying and recommending effective ways to operate and add value to Nedbank.
• Act as Brand ambassador by displaying appropriate behaviour and Nedbank values.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure accuracy and prevent fraud; risks and losses by authenticating clients and transactions and by following relevant procedure and policies.
• Prevent fraud; risks and losses by referring any occurrences outside of mandate or authentication procedure to the Team Leader.
• Comply with risk standards and take corrective action (i.e. investigations of inter-teller transfers) by confirming actual cash on hand and bank cheques on hand balances (could include branch holdings / treasury)against system balances; at start of day; end of day and at regular intervals.
• Avoid and minimise losses by controlling counter and drop safe limitsaccording to policy.
• Minimise losses and ensure corrective action is taken as per procedure and policy by immediately declaring discrepancy in actual cash on hand and bank cheques on hand balances against system balances to management.
• Ensure an understanding of client's needs by providing world class service to clients by greeting; listening and asking questions.
• Deliver on identified client needs by following the appropriate process and procedures and through providing feedback;satisfying client needs; building client relationships and through client retention.
• Provide sales leads and enable cross-selling (without advising) of products by identifying; making suggestions;and referring to the relevant department for action.
• Remain current and stay abreast of Nedbank risk and compliance requirements by reading the relevant newsletters; websites and attending sessions.
• Improve personal capability and future growth by identifying training courses.
• Create and manage own career through guidance and support of Team Leader; department and colleagues.
• Understand and support the Nedbank values in all business processes through all engagement opportunities.
• Contribute to the achievement of team goals by ensuring own participation.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 6 months' customer facing experience in a retail environment will be an advantage

Technical / Professional Knowledge

• Customer service principles
• Relevant product knowledge
• Governance, Risk and Controls
• Behavioural Competencies
• Building Customer Loyalty
• Applied Learning
• Collaborating
• Communication
• Stress Tolerance
• Quality Orientation

Type of Exposure

• Answering customer questions
• Interacting with external customers
• Changing behaviour to meet the demands of changes at work
• Managing customer expectations
• Interacting with diverse people
• Performing teller transactions

Closing Date: 23rd, March 2022

go to method of application »

Job Purpose
To grow the agile skills in the organisation by establishing standards, policies and practices for the introduction and sustainability of Agile methodologies. Ensure that relevant people in the organization are upskilled in the principles of Agile as well as the standards, policies and practices adopted by the organization.

Job Responsibilities

• Drive the adoption of Agile at Nedbank to ensure that Nedbank reaches a maturity level as per the strategic objectives.
• Providing input into the formulation of Nedbank’s Agile transformation strategy
• Drive the Agile transformation plan, through Agile teams
• Provide feedback for the continuous improvement of the Agile framework at Nedbank 
• Provide subject matter expertise to aid the organisation in understanding, using, and internalising the Agile methodology  
• Stay abreast of best practices in field of expertise to inform the strategy in order to guide the teams  
• Seek opportunities to improve business processes, models, and systems though agile thinking
• Engage with the entire organization system and the Leaders who guide them.
• Develop a partnership with Leaders to accelerate the transformation journey.
• Develop a partnership with Leaders to accelerate the transformation journey.
• Facilitate Big Room Planning events and open dialog sessions to enable delivery.
• Evaluating and advising fit for purpose Agile frameworks.
• Coaching Senior Management and leadership on Agile Practices to enable them to support, lead and drive the transformation.
• Advising process, policies, and structural changes on an organizational level to align to Nedbank project governance. Apply agile strategies to overcome resistance to change across the enterprise
• Provide guidance and consultation when onboarding willing buyers into adopting the new Agile methodologies
• Lead and facilitate community of practice conversations to share information and knowledge with the Agile community in the organisation.
• Provide Periodic on the job training to the teams to embed Agile practices.
• Apply system thinking to surface and resolve the anti-patterns, inefficiencies, and dysfunctions.

People Specification
Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Essential Certifications/Preferred Certifications

• Scrum Coach. Certified, Scrum Trainer. Certified, Scrum Professional, Program Consultant Trainer Certification, Program Consultant Certification, Agilist Certification. Certified Scrum Professional

Type of Exposure

• Knowledge and/or experience with widely accepted Agile techniques: User Stories, ATDD, TDD,BDD Continuous
• Integration, Continuous Testing, Continuous deployment, Pairing, Automated Testing, Agile Games
• Experience applying a wide variety of well documented patterns and techniques, e.g. numerous Burn down
• Retrospective formats, handling bugs, etc.

Minimum Experience Level

• 3 - 5 Years as Scrum Master I (DM)..
• 7-10 Years experience in software development. (7 years in Agile Software Development)
• Experience in Scrum principles, practices, and theory.
• Experience applying concepts and techniques from multiple agile approaches including Extreme Programming, Lean, Scrum, Kanban and Safe

Technical / Professional Knowledge

• Agile Development (Proficient)
• Working in Team (Proficient)
• Training techniques (Proficient)
• Strategy and Strategic Planning (Proficient)
• Change Management (Proficient)
• Planning and Organising (Proficient)
• Agile practise (Expert)

Behavioural Competencies

• Influencing
• Coaching
• Resolving Conflict
• Adaptability
• Collaborating
• Facilitating Change

go to method of application »

Job Purpose
To provide specialist Human Resources support to stakeholders by facilitating and integrating alignment to Nedbank Human Resources processes and practices across the Human Resources value chain to optimise Human Capital.

Job Responsibilities

• Address business needs regarding Human Resources (HR) policies, normal and annual processes and procedures.
• Deliver on agreed targets, due dates and within Service level agreements, by engaging stakeholders and giving them regular feedback.
• Comply with standards by ensuring personal adherence to all relevant policies and procedures.
• Monitor stakeholder compliance to HR policies and compliance..
• Co-ordinate and deliver processes across the HR value chain within Service Level Agreement (SLA) by applying effective use of resources and adhering to policy and processes.
• Deliver agreed business results by using resources effectively.
• Meet technical, company and practical standards by adhering to internal processes, policies and procedures.
• Implement changes and seek opportunities to improve HR Business processes across the HR value chain
• Support business efforts in achieving transformation goals by ensuring that own and stakeholders HR business processes are adhered too.
• Establish a culture conducive to diversity by participating in transformation surveys and processes.
• Add value to Nedbank by implementing innovative HR ideas & solutions.
• Meet and understand stakeholders needs regarding staffing solutions  by communicating and conducting analysis.
• Create synergy and ensure business needs are met by building and maintaining relationships with stakeholders.
• Build and maintain internal & external vendor & supplier relationships through engagement.
• Understand and support the Nedbank values in all business processes.
• Improve personal capability & professional growth by keeping abreast of legislative and other industry changes.
• Achieve team goals and success through own contribution and participation.
• Ensure that the right HR information is provided to stakeholders in the right way and at the right time through stakeholder enagement, meetings and feedback sessions.

People Specification

• Essential Qualifications - NQF Level
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant HR Honours Degree

Type of Exposure

• Addressing employee relations issues
• Advising managers and employees on HR policies and procedures
• Collecting HR data
• Communicating internally
• Coordinating applicant interviews (e.g.; scheduling; providing travel arrangements)
• Integrating information from various HR database and financial sources
• Managing customer expectations
• Recruiting and Staffing Consulting
• Working with a group and individually to identify alternative solutions to a problem
• Using basic software applications (e.g.; Outlook; Word; Excel; Internet; Email)
• Minimum Experience Level
• HR Administrator experience (at least a year) and 4 - 5 years HR Consultant experience
• Must have experience in the full HR value chain. 

Technical / Professional Knowledge

• Business metrics applied to the HR function
• Employment Equity / DTI plans/labour legislation
• Human Resources systems
• Interviewing techniques
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of project management
• Remuneration policies and principles
• Selection and hiring laws
• Oral and written communication techniques
• Personnel recruitment
• Personnel selection

Behavioural Competencies

• Earning Trust
• Communication
• Decision Making
• Managing Work
• Quality Orientation
• Technical/Professional Knowledge and Skills
• Adaptability
• Driving for results

go to method of application »

Job Purpose
To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.

Job Responsibilities

• Be primary point of contact for clients by being accessible according to Nedbank client service strategy. Regular proactive interaction with clients to build and maintain relationships in line with business unit strategy.
• Conduct regular portfolio reviews with clients to ensure optimum value and client retention. Identify potential new clients through prospecting to increase client base and grow market share.
• Engage with collaborative partners through collaboration forums and networks.
• Analyze customer satisfaction survey results to identify problems. Suggest improvements and implement action plans aligned to divisional customer service strategy to improve efficiencies and outputs.
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals
• Conduct business activities in line with internal and external service level agreements.
• Ensure service level agreements are adhered to by following business unit process and procedure
• Grow revenue through acquisition activities and cross sell and up sell to achieve financial targets. Manage costs and impairments to minimise revenue leakage and losses.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Understand role relevant systems and processes and implement to minimise risk.
• Conduct all activities in accordance with regulations and corporate governance guidelines to avoid risk.
• Complete and submit relevant reports in accordance with operational requirements

Experience Level

• 4-5 years' Relationship management experience in the financial sector a must
• 2-3 years’ experience in Business Acquisition essential
• Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageous

Requirements

• NQF Level 6 or Higher in a Financial or Business related field essential
• Matric / Grade 12  / National Senior Certificate
• Valid driver's license and own reliable transport is essential

Type of Exposure

• Conducting gap, needs and root cause analysis
• Analysing and interpreting, situation, qualitative and quantitative data that requires an evaluation of multiple factors
• Identifying trends
• Drafting and checking accuracy of reports and records  
• Writing business proposals Preparing and delivering presentations
• Communicating complex information – written and orally
• Developing ways to minimise risks
• Working with a group to identify solutions to a problem
• Successfully selling banking solutions
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Influencing stakeholders to obtain buy-in for concepts and ideas

Technical / Professional Knowledge

• Banking knowledge and procedures
• Business writing, terms and definitions, acumen, and principles  
• Communication Strategies
• Data analysis
• Industry trends
• Principles of project management
• Relevant regulator, software, and systems knowledge
• Research methodology
• Decision-making process

go to method of application »

Job Purpose
To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.

Job Responsibilities

• Be primary point of contact for clients by being accessible according to Nedbank client service strategy. Regular proactive interaction with clients to build and maintain relationships in line with business unit strategy.
• Conduct regular portfolio reviews with clients to ensure optimum value and client retention. Identify potential new clients through prospecting to increase client base and grow market share.
• Engage with collaborative partners through collaboration forums and networks.
• Analyze customer satisfaction survey results to identify problems. Suggest improvements and implement action plans aligned to divisional customer service strategy to improve efficiencies and outputs.
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals
• Conduct business activities in line with internal and external service level agreements.
• Ensure service level agreements are adhered to by following business unit process and procedure
• Grow revenue through acquisition activities and cross sell and up sell to achieve financial targets. Manage costs and impairments to minimise revenue leakage and losses.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Understand role relevant systems and processes and implement to minimise risk.
• Conduct all activities in accordance with regulations and corporate governance guidelines to avoid risk.
• Complete and submit relevant reports in accordance with operational requirements

Experience Level

• 4-5 years' Relationship management experience in the financial sector a must
• 2-3 years’ experience in Business Acquisition essential
• Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageous

Requirements

• NQF Level 6 or Higher in a Financial or Business related field essential
• Matric / Grade 12  / National Senior Certificate
• Valid driver's license and own reliable transport is essential

Type of Exposure

• Conducting gap, needs and root cause analysis
• Analysing and interpreting, situation, qualitative and quantitative data that requires an evaluation of multiple factors
• Identifying trends
• Drafting and checking accuracy of reports and records  
• Writing business proposals Preparing and delivering presentations
• Communicating complex information – written and orally
• Developing ways to minimise risks
• Working with a group to identify solutions to a problem
• Successfully selling banking solutions
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Influencing stakeholders to obtain buy-in for concepts and ideas

Technical / Professional Knowledge

• Banking knowledge and procedures
• Business writing, terms and definitions, acumen, and principles  
• Communication Strategies
• Data analysis
• Industry trends
• Principles of project management
• Relevant regulator, software, and systems knowledge
• Research methodology
• Decision-making process

go to method of application »

Job Purpose
To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.

Job Responsibilities

• Be primary point of contact for clients by being accessible according to Nedbank client service strategy. Regular proactive interaction with clients to build and maintain relationships in line with business unit strategy.
• Conduct regular portfolio reviews with clients to ensure optimum value and client retention. Identify potential new clients through prospecting to increase client base and grow market share.
• Engage with collaborative partners through collaboration forums and networks.
• Analyze customer satisfaction survey results to identify problems. Suggest improvements and implement action plans aligned to divisional customer service strategy to improve efficiencies and outputs.
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals
• Conduct business activities in line with internal and external service level agreements.
• Ensure service level agreements are adhered to by following business unit process and procedure
• Grow revenue through acquisition activities and cross sell and up sell to achieve financial targets. Manage costs and impairments to minimise revenue leakage and losses.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Understand role relevant systems and processes and implement to minimise risk.
• Conduct all activities in accordance with regulations and corporate governance guidelines to avoid risk.
• Complete and submit relevant reports in accordance with operational requirements

Experience Level

• 4-5 years' Relationship management experience in the financial sector a must
• 2-3 years’ experience in Business Acquisition essential
• Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageous

Requirements

• NQF Level 6 or Higher in a Financial or Business related field essential
• Matric / Grade 12  / National Senior Certificate
• Valid driver's license and own reliable transport is essential

Type of Exposure

• Conducting gap, needs and root cause analysis
• Analysing and interpreting, situation, qualitative and quantitative data that requires an evaluation of multiple factors
• Identifying trends
• Drafting and checking accuracy of reports and records  
• Writing business proposals Preparing and delivering presentations
• Communicating complex information – written and orally
• Developing ways to minimise risks
• Working with a group to identify solutions to a problem
• Successfully selling banking solutions
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Influencing stakeholders to obtain buy-in for concepts and ideas

Technical / Professional Knowledge

• Banking knowledge and procedures
• Business writing, terms and definitions, acumen, and principles  
• Communication Strategies
• Data analysis
• Industry trends
• Principles of project management
• Relevant regulator, software, and systems knowledge
• Research methodology
• Decision-making process

go to method of application »

Job Purpose
To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.

Job Responsibilities

• Be primary point of contact for clients by being accessible according to Nedbank client service strategy. Regular proactive interaction with clients to build and maintain relationships in line with business unit strategy.
• Conduct regular portfolio reviews with clients to ensure optimum value and client retention. Identify potential new clients through prospecting to increase client base and grow market share.
• Engage with collaborative partners through collaboration forums and networks.
• Analyze customer satisfaction survey results to identify problems. Suggest improvements and implement action plans aligned to divisional customer service strategy to improve efficiencies and outputs.
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals
• Conduct business activities in line with internal and external service level agreements.
• Ensure service level agreements are adhered to by following business unit process and procedure
• Grow revenue through acquisition activities and cross sell and up sell to achieve financial targets. Manage costs and impairments to minimise revenue leakage and losses.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Understand role relevant systems and processes and implement to minimise risk.
• Conduct all activities in accordance with regulations and corporate governance guidelines to avoid risk.
• Complete and submit relevant reports in accordance with operational requirements

Experience Level

• 4-5 years' Relationship management experience in the financial sector a must
• 2-3 years’ experience in Business Acquisition essential
• Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageous

Requirements

• NQF Level 6 or Higher in a Financial or Business related field essential
• Matric / Grade 12  / National Senior Certificate
• Valid driver's license and own reliable transport is essential

Type of Exposure

• Conducting gap, needs and root cause analysis
• Analysing and interpreting, situation, qualitative and quantitative data that requires an evaluation of multiple factors
• Identifying trends
• Drafting and checking accuracy of reports and records  
• Writing business proposals Preparing and delivering presentations
• Communicating complex information – written and orally
• Developing ways to minimise risks
• Working with a group to identify solutions to a problem
• Successfully selling banking solutions
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Influencing stakeholders to obtain buy-in for concepts and ideas

Technical / Professional Knowledge

• Banking knowledge and procedures
• Business writing, terms and definitions, acumen, and principles  
• Communication Strategies
• Data analysis
• Industry trends
• Principles of project management
• Relevant regulator, software, and systems knowledge
• Research methodology
• Decision-making process

go to method of application »

Job Purpose
To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.

Job Responsibilities

• Be primary point of contact for clients by being accessible according to Nedbank client service strategy. Regular proactive interaction with clients to build and maintain relationships in line with business unit strategy.
• Conduct regular portfolio reviews with clients to ensure optimum value and client retention. Identify potential new clients through prospecting to increase client base and grow market share.
• Engage with collaborative partners through collaboration forums and networks.
• Analyze customer satisfaction survey results to identify problems. Suggest improvements and implement action plans aligned to divisional customer service strategy to improve efficiencies and outputs.
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals
• Conduct business activities in line with internal and external service level agreements.
• Ensure service level agreements are adhered to by following business unit process and procedure
• Grow revenue through acquisition activities and cross sell and up sell to achieve financial targets. Manage costs and impairments to minimise revenue leakage and losses.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Understand role relevant systems and processes and implement to minimise risk.
• Conduct all activities in accordance with regulations and corporate governance guidelines to avoid risk.
• Complete and submit relevant reports in accordance with operational requirements

Experience Level

• 4-5 years' Relationship management experience in the financial sector a must
• 2-3 years’ experience in Business Acquisition essential
• Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageous

Requirements

• NQF Level 6 or Higher in a Financial or Business related field essential
• Matric / Grade 12  / National Senior Certificate
• Valid driver's license and own reliable transport is essential

Type of Exposure

• Conducting gap, needs and root cause analysis
• Analysing and interpreting, situation, qualitative and quantitative data that requires an evaluation of multiple factors
• Identifying trends
• Drafting and checking accuracy of reports and records  
• Writing business proposals Preparing and delivering presentations
• Communicating complex information – written and orally
• Developing ways to minimise risks
• Working with a group to identify solutions to a problem
• Successfully selling banking solutions
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Influencing stakeholders to obtain buy-in for concepts and ideas

Technical / Professional Knowledge

• Banking knowledge and procedures
• Business writing, terms and definitions, acumen, and principles  
• Communication Strategies
• Data analysis
• Industry trends
• Principles of project management
• Relevant regulator, software, and systems knowledge
• Research methodology
• Decision-making process