Solutions Technology Lead at Nedbank

Job Purpose
To contribute towards business success by facilitating the on-boarding of ‘automation’ solutions/Virtual Employees and facilitating the acceptance and integration of these solutions within the business client work environment. Leading a team to deliver these solutions and support these solutions on a broad scale. Candidate will be responsible to manage staff on delivery and facilitate business needs and requirements. Lead role is think out of the box, being abstract in approach to provided solutions that are more than competent to Nedbank CIB and the group. Solutions to combine various tool chains either standalone or in combination.

Job Responsibilities

• Design solutions based on business problem statements. Design thinking to be integral in the solution process, lead a small team of people to deliver solutions to business within Nedbank CIB and the rest of the group
• Facilitate the creation of the required physical and virtual environment for the automation solution within the clients business and facilitating the creating of the required access. Eg.
• Ensure understanding of the operational requirement of the automation solutions at design stage and initiate all required applications for the procurement and/or allocation of hardware and software functionality
• Remain updated regarding any changes to operational requirements during the development process, facilitate changes to meet business for end to end process control.
• Initiate and facilitate the granting of the required system access for the automation solutions during Quality Assurance and Production phases.
• Liaise with relevant stakeholders and management regarding anticipated enterprise infrastructure changes and initiate actions to manage these changes, mitigate risk and removal of any roadblocks, manage expectations by applying leaderships skills.
• Ensure deep understanding of business needs and expectations regarding the operational implications and performance of the automation solutions and facilitate the business acceptance processes during the warranty period.
• Ensure that operations support service level agreements are in place prior to go live and check and verify the accuracy and completeness of all artefacts on behalf of the business client.
• Ensure that the automated solution adhere to compliance, policies and procedures, also ensure performance reporting into the overall business MIS reporting of developed processes, reporting to be compiled for stakeholders and management
• Identify possible complications and issues relating to the acceptance of the automation solutions.

Preferred Qualification

• NQF Level 6  ICT qualification or equivalent certificate
• BSC Chemical Engineering (Hnr)
• BSC Computer Science (Hnr)
• BSC Electrical Engineering
• BSC Mathematics
• Solution Architect (MCSA)

Preferred Certifications

• Blue Prism Development Certification
• PowerApps/Power Automate Development Fundamentals
• Azure Fundamentals
• Microsoft Office 365 Suite

Minimum Experience Level

• 3 - 6 years Development Exeprience
• A proven track record of supporting operations with ICT or automation solutions; At least three years’ experience of operating systems within a large financial services institution

Type of Exposure

• Supported Transformation, Change and continued Improvement
• Provided Client Service
• Achieved Client and Relationship Results
• Built a high performance culture
• Customer Engagement Manager

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Change management
• Client service management
• Diversity management
• Employee training/development
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Strategic planning
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• General Communication Skills
• Estimations
• Organisational structure
• People practices
• Asset health management discipline

Behavioural Competencies

• Earning Trust
• Coaching
• Customer Focus
• Guiding Team Success
• Driving for Results
• Planning and Organizing