Claims Admin Clerk at Santam Insurance

The notification agent handles non-telephonic queries with the emphasis on first contact resolution and providing incident management, through appointing service providers, such as plumbers. The ability to negotiate is necessary when calling brokers and clients to complete direction of spend.

What Will Make You Successful In The Role

• Claims registration
• Claim scheduling (appointing assessors)
• Claim Payments
• Car Rental expediting
• Expediting – ensuring delivery of replacement goods and follow-up of services by external suppliers.
• Claim validation (preparing claim file before assigning to consultant)
• Direction of Spend

Qualifications And Experience

• Matric/ Grade 12
• Short term insurance-related qualification (preferable)
• 2- 3 years’ experience in a short-term claims department

Advantageous

• Be FAIS Complaint for Personal Lines and have passed RE1 exam
• Experience with working on Audatex, Searchlight, RAM
• Experience in working with high-net-worth portfolios

Knowledge And Skills

• Fully computer literate – MS Office
• Strong Client-centric orientation
• Well-developed administrative capabilities
• Personal & Commercial policy knowledge
• Knowledge of motor and non-motor claims process
• Ability to work under pressure

PERSONAL ATTRIBUTES

• Assertiveness skills
• Service Driven
• Good communication (verbal & written )
• People management skills
• Ability to easily adapt to changes
• Negotiation skills
• Good knowledge and interpretation of insurance contracts