We offer outsourced business process solutions specific to meet the operational requirements of our partners’ companies. Many of our partners are insurance companies, banks, financial services companies and retailers. We provide secure and dependable outsourced administration business solutions which include data administration, debit order collections, cu...
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Responsible for managing inbound calls from UK customers relating to short term, warranty, minor body damage, Tyre and Alloy claims and claim related enquiries.
Responsible for any administration relating to claims processing, intimating or enquiry.
Responsible for managing claims queries raised by policyholders, business partners and internal stakeholders.
Responsible for ad hoc outbound calls.
Role Description
Responsible for managing all inbound telephonic calls received in a professional and efficient manner.
Responsible for intimating claims correctly and accurately.
Responsible for attaching all supporting documents to the claim system.
Responsible to effectively manage e-mails and other correspondence received to facilitate effective claims processing.
Responsible for contacting appropriate parties for outstanding documentation to process the claim.
Responsible for confirming the status of the policy on the claim system. (i.e. the policy is active and premiums up to date).
Pro-actively provide feedback to all relevant stakeholders.
Pro-actively escalate all urgent issues and/or queries to the Claims Manager.
Responsible to update the claims systems accurately to facilitate the quality and completeness of system data.
Responsible for Ad hoc administrative tasks relating to Claims or Claims administration
Responsible for incorporating the principles of TCF into role outcomes.
Education / Experience
Matric.
2 to 3 years’ previous, relevant work experience in customer services, a call centre or insurance administration is required.
Previous experience working in a Claims processing environment would be especially valuable, in particular Motor Vaps claims.
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