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  • Posted: Nov 1, 2021
    Deadline: Not specified
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  • Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africas leading and innovative financial institutions. These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms. Our origins go back to ...
    Read more about this company

     

    Claims Processing Consultant

    Introduction    

    • Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.


    Specification    
    Customer Management

    • Help manage customer by carrying out standard activities to complete the customer request. Building and maintaining relationships with dependencies (for example; Loss Adjusting, Towing etc) to help assist with customer's communication.

    Data Collection & Analysis

    • Ask questions, collect data from a variety of sources, analyse information and investigate claim.

    Work Scheduling and operational compliance

    • Organize own work schedule in order to get the job done, coordinating with support services and completed work within TAT.

    Administration

    • Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.

    Correspondence

    • Respond to routine requests using telephonic conversation or emails (internal and external).

    Document Management

    • Create, organize and maintain files containing the correspondence relating to policies and matters.

    Document Preparation

    • Prepare and manage claim documentation for customers.

    Up-sell Customer Propositions

    • Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional cover.

    Requirements    

    General Education

    • Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Essential)

    General Experience

    • 1 to 3 years Financial Services industry experience (Essential); STI experience (Advantageous)

    SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
    Job Closing Date    04/11/2021

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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