Jobs at Telesure Investment Holdings

Introduction    

• Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.

   
Customer Relationships Development

• Make calls by telephone to allocated customers to develop new relationships or either as a first point of contact.

Customer Needs Clarification

• Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems,policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Requirements    

• General Education
• Matric / Grade 12 or SAQA Accredited Equivalent (essential)Regulatory Exam 5 (advantageous)

General Experience
1 year telephonic sales experience (essential

• SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Job Closing Date    

• 05/11/2021

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Introduction    

• The Solutions Architect contributes to the organisational goals through managed ownership and development and / or design of solutions architecture frameworks / roadmaps, enhances operational productivity through guidance / training, owning the governance and standards, making sure Operational delivery streams deliver responsive and cost effective solutions that enables business’s needs.

Specification    

• Responsible for complete solutions design, analysis and facilitate implementation roadmaps in conjunction with relevant internal stakeholders in order to ensure seamless delivery. On a continuous basis conduct a risk / impact analysis on current or proposed technologies and capabilities to mitigate risk and ensure stability and continuity.
• To proactively work alongside GIT Internal and / or Business stakeholders in order to identify technology solutions and capabilities which meet and improve operational and business requirements.
• To ensure efficient documentation and governance of architecture landscape.
• To ensure effective handover and understanding of designs and frameworks to project delivery and production support operations on an on-going basis.
• To proactively research and identify relevant technology and system design patterns to optimally address enterprise requirements and ensure continuous improvement.
• Provide specialised support and guidance to relevant internal stakeholders on system(s) and / or processes during change design and planning and acts as a subject matter experts that supports operational team.
• Drives short & long term architecture strategy and roadmaps for the overall IT project portfolio for key segments and solution domains (short term insurance, life insurance and insurance related products).
• Participates in proof of concepts to assist in defining technology direction and enabling business and IT strategy.
• Communicates and validates program architecture with infrastructure team, software development team, project management team, and IT management team to ensure effective participation in the project management lifecycle.
• Establish successful working relationships with all relevant internal and external stakeholders.
• Close collaboration with IT Senior management.
• Deliver the Telesure Service Way through personal effort and through others.
• Deliver on Treating Customers Fairly principles in alignment with regulatory requirements
• Own and drive the process of impact assessments for all and any change requests and or new projects.
• Work closely with the head of IT Security to ensure alignment of Infrastructure, applications, capabilities and IT Security
• To support the operational teams with the planning of new Infrastructure initiatives on an on-going basis which will include IT Infrastructure architectural planning, design and rollout.
• To work alongside the GIT Project Management team to assist with the build and the deployment of Infrastructure according to the design on an on-going basis.
• To proactively work alongside the GIT Monitoring team and identify whether the deployed Infrastructure operates and meets with the original design parameters once implemented and address any possibly capacity constraints thereafter on an on-going basis.
• To mitigate Infrastructure risks (single points of failure, capacity constraints, security, etc) and maintain the improvement list within Telesure’s current and newly implemented Infrastructure and propose solutions on an on-going basis.
• To work alongside the GIT Software development team so as to proactively identify hardware and network requirements for Telesure Business initiatives on an on-going basis
• To provide support to the Enterprise Project Office by identifying infrastructure or process related improvements to ensure that new solutions are proposed and is effectively implemented as well as assist with the development and definition of business cases on an ad-hoc basis.

Requirements    
Level of Education:

Essential:

• Recognized degree / Diploma / Certification
• Grade 12/ SAQA Accredited Equivalent (Essential)
• Certification in a IT industry standard framework like TOGAF, ITIL and AGILE

Desirable:

• Project management certification (PMBOK / Prince2)

Experience:

Essential:

• 5+ years’ experience in a production IT environment managing enterprise IT infrastructure, hardware, hosting service and network areas.
• 3 years exposure to application development principles and support
• 2 years exposure to ITIL disciplines
• 2 year exposure to IT security disciplines
• Ability to write architectural design documents or review design documents provided by others.
• Knowledge and understanding of industry trends and new technologies and ability to apply trends to architectural needs.

Desirable:

• If the above mentioned was within the Financial Services Industry

Knowledge of:

• ITIL disciplines (incident, change, capacity, demand, business continuity management etc)
• Understanding and knowledge of the alignment of IT and Business processes, goals and objectives
• Strong ability to communicate well in English orally and in writing.
• Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology

Skills:

• Negotiation and conflict management
• Communication skills (business and technological)
• Logical reasoning
• Decision making
• Adaptable / flexible
• Analytical
• Project Management skills
• Solution orientated
• Attention to detail
• Deadline driven
• Creative and conceptualising
• Innovative
• Takes ownership and accountability for work results
• Time management
• Service orientated
• Professionalism
• Team player
• Business acumen
• Interpersonal skills

Disclaimers:
SAQA Accredited Equivalent* - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

Financial Sector Conduct Authority (FSCA)# competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Employment Equity
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

Applicants who have not received any correspondence from us within two weeks from the closing date can consider themselves unsuccessful.

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Introduction    

• Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.

Specification    
Customer Management

• Help manage customer by carrying out standard activities to complete the customer request. Building and maintaining relationships with dependencies (for example; Loss Adjusting, Towing etc) to help assist with customer's communication.

Data Collection & Analysis

• Ask questions, collect data from a variety of sources, analyse information and investigate claim.

Work Scheduling and operational compliance

• Organize own work schedule in order to get the job done, coordinating with support services and completed work within TAT.

Administration

• Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.

Correspondence

• Respond to routine requests using telephonic conversation or emails (internal and external).

Document Management

• Create, organize and maintain files containing the correspondence relating to policies and matters.

Document Preparation

• Prepare and manage claim documentation for customers.

Up-sell Customer Propositions

• Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional cover.

Requirements    

General Education

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Essential)

General Experience

• 1 to 3 years Financial Services industry experience (Essential); STI experience (Advantageous)

SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
Job Closing Date    04/11/2021

go to method of application »

Introduction    
About The Company

Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes shortterm insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. Our origins date back to 1 June 1985, and we have since grown into a group of subsidiaries that includes some of South
Africa’s most loved and recognisable brands. We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans. We bring customer-focused innovation and service excellence to the financial services industry. We’re an undivided team who believe in leading through technology and pushing past their
limits. TIH is owned by BHL (SA) Holdings Limited, which has a vast global footprint.

Job Purpose
Manage a small team that is responsible for delivering Data Science related objectives in collaboration with the TIH relevant business units, using mathematical and data related methods (e.g. machine learning, statistical analysis, optimisation, etc.). Responsible for designing, implementing, maintaining, measuring the effectiveness of (e.g. ROI), and optimising models within TIH. These models should drive strategic intent and operational effectiveness.

Specification    
Advanced and Predictive Analytics

• Employ machine learning techniques and build predictive, descriptive, and behavioral models to help achieve various business performance indicators and to help identify business opportunities, linking insights to actionable recommendations.
• Manage the continuous optimisation cycle of these models including implementation, automation, reporting, measuring effectiveness, considering impact on behaviours, considering impact of external factors, redesigning, etc.
• Monitor and quantify the impact of models on TIH business, its customers (e.g. customer experience)and other stakeholders.

Data and Analytics Strategy

• Plan all business and technical aspects of different data and analytics systems and platforms. Understand features and properties, ensure data integrity of new and existing tracking of these systems and platforms.

Information and Business Advice

• Provide specialist guidance on the interpretation and application of predictive analytics, resolving complex or contentious queries and issues and enabling others to take appropriate actions.
• Present and communicate models, results, etc. up to group exco level.

Stakeholder Engagement

• Develop stakeholder engagement through identifying stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions.
• Design and implement Predictive or Renumeration models in consultation with stakeholders (e.g. operational or business units). Build key relationships and collaboration across the business. Assist your Data Science team colleagues across the different areas of Data Science (Data, Analytics, Business Intelligence, Business Analysis, Campaigns) with thoughtful input on methods, logic and reasoning. Equivalently and effectively leverage the assistance of your
• Data Science colleagues.

Insights and Reporting

• Contribute to the design and creation of reporting strategies and templates.
• Lead execution of complex reports, identifying and interpreting complex patterns and trends. Present, and communicate high-impact data and analytics insights and recommendations to critical internal and external stakeholders.
• Calculate the ROI of the projects and models and present to key stakeholders.

Data Exploration

• Perform complex statistical analysis and utilize data mining, modeling, and testing techniques to enable data analysis.
• Understand the different business areas or critical business challenges/ opportunities.

Leadership and Direction

• Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organisation's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.

Performance Management

• Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organisation's performance management systems to improve personal performance.
• Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.

Data Management

• Manage key aspects of the data management system with guidance from senior colleagues. This includes being responsible for developing or operating key elements of the system.

Continuous Improvement

• Review existing operations in own area of work and other business units and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered.

Project Management

• Manage a portfolio of projects while reporting to senior colleagues. Deliver on project outcomes and manage timelines effectively.

Organisational Capability Building

• Use the organisation's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organisation in own area of expertise to enable others to
• improve performance and fulfill personal potential.

Personal Capability Building

• Act as subject matter expert in an area of expertise and take responsibility for personal development in areas including (but not limited to) data, modelling, programming, behavioural analytics, industry and our business through continuing professional development, attending conferences, and reading specialist media.

Requirements    

• General Education
• Grade 12/ SAQA Accredited Equivalent (Essential)
• 3 year degree in Information Technology / Sciences / Informatics / Applied Mathematics / Statistics / Quantitative sciences / Actuarial sciences / Data Mining / Economics (Essential);
• Master’s Degree in Information Technology / Sciences / Informatics / Applied Mathematics / Statistics / Quantitative sciences /
• Actuarial sciences / Data Mining / Economics (Advantageous); Completion of MOOC's (eg, EdX, Coursera) (Advantageous)

General Experience

• 6 or more years working experience within an analytical, data science or computer science environment (Essential);
• Experience in the Financial Services Industry, Short-Term Insurance (Advantageous)

Managerial Experience

• 2 - 4 years management team lead experience of a small team 2-6 people (Essential)

SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements.
You further consent to the relevant information being verified.