Claims Service Consultant: Echelon (JG10) at Santam Insurance

What will you do?

• This career opportunity is available at Echelon a division of Santam for a Claims Handler, who will be based in Claremont, Cape Town.

What will make you successful in this role?

• Coordinate and oversee, manage, negotiate and settle claims end to end 
• Appoint assessors if necessary
• Manage claims in terms of SLA’s 
• Make decisions regarding merit 
• Negotiate settlements 
• Manage salvage process (non-motor salvage) 
• Daily system updates 
• Liaise with brokers 
• Prompt feedback and handling of complaints (internal & external)

Qualification and Experience

• Matric 
• Full NQF 4 (120 Credits) 
• RE qualification (advantageous)
• Minimum 5 years claims handling experience essential – Personal Lines  
• Good computer skills 
• Sound knowledge of Non-Motor claims settlement.
• Be able to work under pressure with minimal supervision.
• Ability to be a team player that can actively encourage open and frank communication in a team environment. 
• Subscribe to the purpose, vision, and values of the company.

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently