Claims Specialist: MiWayLife Parktown, Gauteng at Sanlam Group

What will you do?

• This is a specialist administration position that reports directly to the Operations Manager: Claims.

The role is responsible to support the claims department in :

• tracking claims workflow and tasks, 
• following up on outstanding requirements with Assessors, and 
• updating the claims register to ensure accurate MIS and that claims are processed as quickly as possible for clients.  

What will make you successful in this role?

Qualification & experience 

• Grade 12 
• Post 12-grade Qualification will be advantageous
• Experience in financial administration, preferably claims

Knowledge and skills 
IT:

• MS: Office (Excel~ advanced, Word, Outlook)
• Knowledge of Thought Express (TE) will be advantageous, but not a precondition.

Business:

• Financial services industry knowledge (basic)
• Financial services product knowledge (MiWayLife)~ (basic)
• Claims processes, assessor principles, governances/SLA’s 
• Underwriting processes and guiding principles (basic) 

Personal attributes 

• Quality orientation/attention to detail
• Curious and investigating orientation
• Problem solver
• Good communicator
• Able to work well within a team
• Planning and organising orientation 
• Action orientated

Qualification and Experience

• Grade 12 with 3 to 4 years related experience.

Knowledge and Skills

• Claims administration
• Claims settlements
• Claims approvals and rejections
• Operate within claims guidelines and compliance

Personal Attributes

• Self-development - Contributing independently
• Decision quality - Contributing independently
• Plans and aligns - Contributing independently
• Manages conflict - Contributing independently