Client Administrator (SSI) at RMB - Rand Merchant Bank

Purpose

• Engage in administrative duties relating to data, portfolio and trade administration.

Experience and Qualifications

• National Diploma Banking or Administrator or Finance or a Certificate in Banking
• Bachelors Degree in finance or commerce
• Experience with Standard Settlement Instructions

Competencies:

• Focus and Sustained Attention
• Solutions Thinking
• Verbal and Written Communication
• Interpersonal Agility
• Teamwork
• Excellence and Quality Orientation
• Rule OrientationTime and Self Management
• MS Office at relevant level of competence
• Records management principles and standards|Report Writing

Responsibilities

• Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
• Meet set turnaround times while ensuring own availability, reliability and accuracyPropose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
• Establish relationships with relevant individuals and departments to deliver on work expectations
• Adhere to relevant service level agreements to build trust in the relationship
• Execute own work in accordance with the organisational values and code of ethicsComply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
• Identify and escalate risk as normal part of work Investigate new ways to optimise processes, Flag opportunities to migrate to platform and supports the use of technology in process and system improvements
• Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• Work with enhanced processes and procedures to maintain operational efficiencies
• Deliver work in an accurate manner to ensure consistent results, Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures
• Complete relevant administration, reporting and updating of information accurately and on time
• Provide timeous reports on operations, performance and audit findings; 
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
• Load and amend counterparties on non-integrated systems and load internal departments on CDH and publish to SMART, Calypso and Murex
• Administer data amendments for maintenance on counterparties
• Capture hedge fund statements in spreadsheets in the relevant share folders, Capture and amend dividend yields and volatility
• Receive trade instructions from client engagement team, match the trade with the counterparty and ensure trades are settled correctly
• Load and maintain Standard Settlement Instructions, or SSIs, which include loading and deactivating of SSIs, amending counterparty details on existing SSIs, excluding bank details, and deactivating dormant SSIs on Calypso or the related systems
• Seek out regular performance feedback and put actions in place to improve and enhance performance
• Identify activities to address own development gaps, Create own personal development plan and review plan with team leader or manager
• Understand which competencies and skills are required to be mastered to ensure personal development and performanceKeep abreast of learning opportunities, changing products and trends
• Contribute to teamwork and inclusivity by working together to achieve team goals
• Value individual contributions and respects diversity in the team
• Share information and knowledge that benefits the team
• Administer and manage the allocated requests to create and map portfolios
• Engage in the creation of portfolios and departments in SMART, Calypso, Murex, and FENICS including book creation, PHS and FAS
• Maintain portfolios, and create and maintain new accounts